MR. COOPER GROUP INC. - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations - Insurance News | InsuranceNewsNet

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April 28, 2022 Newswires
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MR. COOPER GROUP INC. – 10-Q – Management's Discussion and Analysis of Financial Condition and Results of Operations

Edgar Glimpses
Management's discussion and analysis of financial condition and results of
operations ("MD&A") should be read in conjunction with the accompanying
unaudited condensed consolidated financial statements and in conjunction with
our Annual Report on Form 10-K for the year ended December 31, 2021. The
following discussion contains, in addition to the historical information,
forward-looking statements that include risks, assumptions and uncertainties
that could cause actual results to differ materially from those anticipated by
such statements.

Dollar amounts are reported in millions, except per share data and other key
metrics, unless otherwise noted.

We have provided a glossary of terms, which defines certain industry-specific
and other terms that are used herein, at the end of the MD&A section.


                                   Overview



We are a leading servicer and originator of residential mortgage loans. Our
purpose is to keep the dream of homeownership alive, and we do this as a
servicer by helping mortgage borrowers manage what is typically their largest
financial asset, and by helping our investors maximize the returns from their
portfolios of residential mortgages. We have a track record of significant
growth, having expanded our servicing portfolio from $10 billion in 2009 to $796
billion as of March 31, 2022. We believe this track record reflects our strong
operating capabilities, which include a low-cost servicing platform, strong loss
mitigation skills, a commitment to compliance, a customer-centric culture, a
demonstrated ability to retain customers, growing origination capabilities, and
significant investment in technology.

Our strategy is to position the Company for sustainable long-term growth, drive
improved efficiency and profitability, and generate a return on tangible equity
of 12% or higher. Key strategic priorities include the following:

•Strengthen our balance sheet by building capital and liquidity, and managing
interest rate and other forms of risk;
•Improve efficiency by driving continuous improvement in unit costs for
Servicing and Originations segments, as well as by taking corporate actions to
eliminate costs throughout the organization;
•Grow our servicing portfolio to $1 trillion in UPB by acquiring new customers
and retaining existing customers;
•Achieve a refinance recapture rate of 60%;
•Delight our customers and keep Mr. Cooper a great place for our team members to
work;
•Reinvent the customer experience by acting as the customer's advocate and by
harnessing technology to deliver digital solutions that are personalized and
friction-less;
•Sustain the talent of our people and the culture of our organization; and
•Maintain strong relationships with agencies, investors, regulators, and other
counterparties and a strong reputation for compliance and customer service.

Impact of the COVID-19 Pandemic


We implemented the provisions of the Coronavirus Aid, Relief, and Economic
Security Act (CARES Act), which makes available forbearance plans for up to
eighteen months for borrowers under government and government agency mortgage
programs, which we extended to borrowers in our private label mortgage servicing
portfolio. As of March 31, 2022, approximately 1.2% of our customers were on a
forbearance plan, down from a peak of 7.2% in July 2020. More customers are now
exiting forbearance than are entering. We include loans in forbearance related
to the CARES Act, whereby no payments have been received from borrowers for
greater than 90 days, in loans subject to repurchase rights from Ginnie Mae in
other assets and payables and other liabilities on a gross basis. The balance
decreased to $1,003 as of March 31, 2022 from $1,301 as of December 31, 2021.
See liquidity discussion related to the COVID-19 pandemic in Liquidity and
Capital Resources section in MD&A.

Anticipated Trends


In the first quarter of 2022, our servicing portfolio continued to grow due to
strong execution across all channels, primarily through MSR acquisitions and
subservicing. We expect to see continued portfolio growth in 2022, at a measured
pace of acquisition for the remainder of the year. We completed servicing
acquisitions of $81 billion in UPB in the first quarter of 2022. In addition, we
expect the servicing segment to benefit from rising interest rates, including
lower amortization expense and increased interest income, partially offset by
increased interest expense.

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Our Originations segment produced declining funding volumes as interest rates
increased, with a channel mix shifting to direct-to-consumer in the first
quarter of 2022. Although the direct-to-consumer channel continues to generate
strong margins, we expect origination profit margins to compress
quarter-over-quarter in the second quarter of 2022 and overall expect our
margins to gradually decline towards the historical average as a result of
continued pricing pressure and lower funding volumes.

In 2022, the inflation rate has continued to increase. Inflationary pressures
may limit a borrower's disposable income, which can decrease customers' ability
to enter mortgage transactions. Inflationary pressures, along with supply chain
disruptions, may also increase our operation costs. However, we believe changes
in interest rates historically have a greater impact on our financial results
than changes in the inflation rate. While interest rates are greatly influenced
by changes in the inflation rate, they do not necessarily change at the same
rate or extent as the inflation rate.


Results of Operations
Table 1. Consolidated Operations


                                                        Three Months Ended March 31,
                                                         2022                   2021                 Change
Revenues - operational(1)                         $           499          $        894          $      (395)
Revenues - mark-to-market                                     553                   365                  188
Total revenues                                              1,052                 1,259                 (207)
Total expenses                                                338                   454                 (116)
Total other income (expenses), net                            152                   (80)                 232
Income from continuing operations before income
tax expense                                                   866                   725                  141
Less: Income tax expense                                      208                   166                   42
Net income from continuing operations             $           658          

$ 559 $ 99

(1)Revenues - operational consists of total revenues, excluding mark-to-market.


During the three months ended March 31, 2022, income from continuing operations
before income tax expense increased to $866 from $725 in 2021. The increase was
primarily driven by an increase in total other income (expenses), net and
favorable mark-to-market adjustments. Total other income (expenses), net
increased primarily due to completion of the Sagent Transaction, which resulted
in a $223 gain in 2022. Meanwhile, the increase in favorable mark-to-market
adjustments from our Servicing segment was offset by a decrease in revenues from
our Originations segment due to lower origination volumes, both primarily driven
by higher mortgage rates in 2022. See further discussions in Note 2,
Dispositions, in the Notes to the Condensed Consolidated Financial Statements
and the Segment Results section of the MD&A.

The effective tax rate for continuing operations during the three months ended
March 31, 2022 was 24.0% as compared to 22.8% in 2021. The change in effective
tax rate is primarily attributable to the impact of quarterly discrete tax items
relative to income before taxes for the respective period, including the excess
tax benefit from stock-based compensation and prior period tax credits.

Segment Results

Our operations are conducted through two segments: Servicing and Originations.


•The Servicing segment performs operational activities on behalf of investors or
owners of the underlying mortgages, including collecting and disbursing borrower
payments, investor reporting, customer service, modifying loans where
appropriate to help borrowers stay current, and when necessary performing
collections, foreclosures, and the sale of REO.
•The Originations segment originates residential mortgage loans through our
direct-to-consumer channel, which provides refinance options for our existing
customers, and through our correspondent channel, which purchases or originates
loans from mortgage bankers.

Refer to Note 16, Segment Information, in the Notes to the Condensed
Consolidated Financial Statements for a summary of segment results.

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Servicing Segment



The Servicing segment's strategy is to generate income by growing the portfolio
and maximizing the servicing margin. We believe several competitive strengths
have been critical to our long-term growth as a servicer, including our low-cost
platform, our skill in mitigating losses for investors, our commitment to strong
customer service and regulatory compliance, our history of successfully boarding
new loans, and the ability to retain existing customers by offering attractive
refinance options. We believe that our operational capabilities are reflected in
our strong servicer ratings.

Table 2. Servicer Ratings


                     Fitch(1)        Moody's(2)            S&P(3)
Rating date          May 2021       February 2021       December 2020

Residential            RPS2             SQ2-            Above Average
Master Servicer        RMS2+             SQ2            Above Average
Special Servicer       RSS2             SQ2-            Above Average
Subprime Servicer      RPS2             SQ2-            Above Average


(1)Fitch Rating Scale of 1 (Highest Performance) to 5 (Low/No Proficiency)
(2)Moody's Rating Scale of SQ1 (Strong Ability/Stability) to SQ5 (Weak
Ability/Stability)
(3)S&P Rating Scale of Strong to Weak

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The following tables set forth the results of operations for the Servicing
segment:

Table 3. Servicing Segment Results of Operations


                                                           Three Months Ended March 31,
                                                     2022                                    2021                               Change
                                            Amt                  bps(1)             Amt              bps(1)             Amt               bps
Revenues
Operational                          $         365                  19           $   370                24           $    (5)               (5)
Amortization, net of accretion                (202)                (11)             (167)              (11)              (35)                -
Mark-to-market                                 553                  30               365                24               188                 6
Total revenues                                 716                  38               568                37               148                 1
Expenses
Salaries, wages and benefits                    75                   4                66                 4                 9                 -
General and administrative
Servicing support fees                          11                   1                21                 2               (10)               (1)
Corporate and other general and
administrative expenses                         26                   1                30                 2                (4)               (1)
Foreclosure and other liquidation
related expenses (recoveries), net               6                   -               (12)               (1)               18                 1
Depreciation and amortization                    5                   -                 5                 -                 -                 -
Total general and administrative
expenses                                        48                   2                44                 3                 4                (1)
Total expenses                                 123                   6               110                 7                13                (1)
Other income (expense)

Other interest income                           19                   1                23                 1                (4)                -

Advance interest expense                        (6)                  -                (9)               (1)                3                 1
Other interest expense                         (48)                 (3)              (62)               (3)               14                 -
Interest expense                               (54)                 (3)              (71)               (4)               17                 1

Total other expenses, net                      (35)                 (2)              (48)               (3)               13                 1
Income before income tax expense     $         558                  30           $   410                27           $   148                 3

Weighted average cost - advance
facilities                                     2.4    %                              3.0  %                             (0.6) %
Weighted average cost - excess
spread financing                               9.0    %                              9.0  %                                -  %


(1)Calculated basis points ("bps") are as follows: Annualized dollar
amount/Total average UPB X 10000.

                                       31
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Table 4. Servicing - Revenues


                                                     Three Months Ended March 31,
                                               2022                                 2021                               Change
                                      Amt               bps(1)             Amt              bps(1)              Amt              bps
MSR Operational Revenue
Base servicing fees               $     272               15            $   224               15            $     48              -
Modification fees(2)                      5               -                   6               -                   (1)             -
Incentive fees(2)                         -               -                   1               -                   (1)             -
Late payment fees(2)                     15               1                  15               1                    -              -
Other ancillary revenues(2)              42               2                 142               9                 (100)            (7)
Total MSR operational revenue           334               18                388               25                 (54)            (7)
Base subservicing fees and other
subservicing revenue(2)                  69               3                  65               4                    4             (1)

Total servicing fee revenue             403               21                453               29                 (50)            (8)
MSR financing liability costs            (5)              -                  (7)              -                    2              -
Excess spread payments and
portfolio runoff                        (33)             (2)                (76)             (5)                  43              3
Total operational revenue               365               19                370               24                  (5)            (5)
Amortization, Net of Accretion
MSR amortization                       (235)             (13)              (243)             (16)                  8              3
Excess spread accretion                  33               2                  76               5                  (43)            (3)

Total amortization, net of
accretion                              (202)             (11)              (167)             (11)                (35)             -
Mark-to-Market Adjustments
MSR MTM                                 798               43                521               34                 277              9
MTM Adjustments(3)                     (146)             (8)               (125)             (8)                 (21)             -
Excess spread / financing MTM           (99)             (5)                (31)             (2)                 (68)            (3)
Total MTM adjustments                   553               30                365               24                 188              6
Total revenues - Servicing        $     716               38            $   568               37            $    148              1



(1)Calculated basis points ("bps") are as follows: Annualized dollar
amount/Total average UPB X 10000.
(2)Certain ancillary and other non-base fees related to subservicing operations
are separately presented as other subservicing revenues. In addition, other
subservicing revenue for the three months ended March 31, 2022 includes revenue
related to an interim subserviced portfolio that transferred on April 1, 2022.
See further discussions in Note 2, Dispositions, in the Notes to the Condensed
Consolidated Financial Statements.
(3)MTM Adjustments includes the impact of negative modeled cash flows which have
been transferred to reserves on advances and other receivables. The negative
modeled cash flows relate to advances and other receivables associated with
inactive and liquidated loans that are no longer part of the MSR portfolio. The
impact of negative modeled cash flows was $6 and $12 during the three months
ended March 31, 2022 and 2021, respectively. In addition, MTM Adjustments
included a negative $140 and $113 impact from MSR hedging activities during the
three months ended March 31, 2022 and 2021, respectively.

Servicing Segment Revenues
The following provides the changes in revenues for the Servicing segment:

Servicing - Other ancillary revenue decreased during the three months ended
March 31, 2022 as compared to 2021 primarily due to a decrease from early-buyout
revenues associated with loans bought out of GNMA securitization, modified and
redelivered following GNMA guidelines driven by a decrease in mortgage loans
remaining in forbearance program in 2022, partially offset by an increase in
base servicing fees primarily due to a greater servicing UPB portfolio in 2022.

MSR amortization decreased during the three months ended March 31, 2022 as
compared to 2021, primarily due to lower prepayments driven by higher mortgage
rates in 2022, partially offset by a higher average MSR UPB.


MSR MTM increased and excess spread and financing MTM decreased during the three
months ended March 31, 2022 compared to 2021, primarily due to an increase in
mortgage rates in 2022 compared to 2021.

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Subservicing - There were no material changes for Subservicing fees during the
three months ended March 31, 2022 as compared to 2021.

Servicing Segment Expenses
Total expenses increased during the three months ended March 31, 2022 as
compared to 2021, primarily driven by a change in foreclosure and other
liquidation related expenses (recoveries), net. We had foreclosure and other
liquidation related recoveries, net in 2021 due to the release of loss reserves
on servicing advances as a result of loan modification programs related to
COVID-19 pandemic compared to foreclosure and other liquidation related
expenses, net in 2022, partially offset by lower servicing support fees.

Servicing Segment Other Income (Expenses), net
Total other expenses, net decreased during the three months ended March 31, 2022
as compared to 2021, primarily due to a decrease in other interest expense due
to lower compensating interest expense and bank fees.

Table 5. Servicing Portfolio - Unpaid Principal Balances (1)


                                                                                                                             Three Months Ended March 31,
                                                                                                                             2022                     2021
Average UPB
MSRs                                                                                                                  $       356,092          $       281,519
Subservicing and other(2)                                                                                                     393,120                  335,230
Total average UPB                                                                                                     $       749,212          $       616,749

                                                             March 31, 2022                                                March 31, 2021
                                                                 Carrying
                                                UPB               Amount             bps               UPB             Carrying Amount                bps
MSRs
Agency                                      $ 377,225          $   5,635             149           $ 234,589          $         2,965                 126
Non-agency                                     34,615                371             107              41,439                      389                  94
Total MSRs                                    411,840              6,006             146             276,028                    3,354                 122

Subservicing and other(2)
Agency                                        372,080                   N/A                          338,064                         N/A
Non-agency                                     11,879                   N/A                           14,417                         N/A
Total subservicing and other                  383,959                   N/A                          352,481                         N/A

Total ending balance                        $ 795,799          $   6,006                           $ 628,509          $         3,354
MSRs UPB Encumbrance                                                                                                    March 31, 2022           March 31, 2021
MSRs - unencumbered                                                                                                   $       291,167          $       121,311
MSRs - encumbered(3)                                                                                                          120,673                  154,717
MSRs UPB                                                                                                              $       411,840          $       276,028



(1)The March 31, 2022 UPB excludes retained reverse mortgage UPB of an interim
subserviced portfolio of $4 billion that transferred on April 1, 2022, and a
retained portfolio with carrying amount of $53. See further discussion in Note
2, Dispositions, to the Notes to the Condensed Consolidated Financial
Statements.
(2)Subservicing and other includes (i) loans we service for others, (ii)
residential mortgage loans originated but have yet to be sold, and (iii) agency
REO balances for which we own the mortgage servicing rights.
(3)The encumbered MSRs consist of residential mortgage loans included within our
excess spread financing transactions and MSR financing liability.

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The following tables provide a rollforward of our MSR and subservicing and other
portfolio UPB:

Table 6. Servicing and Subservicing and Other Portfolio UPB Rollforward


                                            Three Months Ended March 31, 2022                                     Three Months Ended March 31, 2021
                                                        Subservicing and                                                      Subservicing and
                                     MSR                      Other                Total                   MSR                      Other                Total
Balance - beginning of
period                       $    339,208               $      370,520          $ 709,728          $    271,189               $      336,513          $ 607,702
Additions:
Originations                       10,610                            -             10,610                23,623                        1,504             25,127
Acquisitions / Increase in
subservicing(1)                    79,386                       36,471            115,857                 4,647                       53,318             57,965
Deductions:
Dispositions                          (19)                      (4,988)            (5,007)                  (50)                      (1,130)            (1,180)
Principal reductions and
other                              (3,567)                      (3,368)            (6,935)               (2,702)                      (3,231)            (5,933)
Voluntary reductions(2)           (13,606)                     (14,656)           (28,262)              (20,474)                     (34,455)           (54,929)
Involuntary reductions(3)            (105)                         (20)              (125)                 (133)                         (38)              (171)
Net changes in loans
serviced by others                    (67)                           -                (67)                  (72)                           -                (72)
Balance - end of period      $    411,840               $      383,959          $ 795,799          $    276,028               $      352,481          $ 628,509


(1)Includes transfers to/from Subservicing and Other.
(2)Voluntary reductions are related to loan payoffs by customers.
(3)Involuntary reductions refer to loan chargeoffs.


During the three months ended March 31, 2022, our MSR UPB increased primarily
due to acquisitions, partially offset by voluntary reductions. During the three
months ended March 31, 2022, our subservicing and other portfolio UPB increased
primarily due to portfolio growth from our subservicing clients, partially
offset by voluntary reductions.

The table below summarizes the overall performance of the servicing and
subservicing portfolio:

Table 7. Key Performance Metrics - Servicing and Subservicing Portfolio(1)


                                                                                 March 31, 2022          March 31, 2021
Loan count(2)                                                                        3,873,434               3,373,173
Average loan amount(3)                                                          $      205,452          $      186,328
Average coupon - agency(4)                                                                 3.5  %                  4.0  %
Average coupon - non-agency(4)                                                             4.3  %                  4.4  %
60+ delinquent (% of loans)(5)                                                             2.5  %                  5.3  %
90+ delinquent (% of loans)(5)                                                             2.2  %                  4.9  %
120+ delinquent (% of loans)(5)                                                            2.0  %                  4.6  %

                                                                                      Three Months Ended March 31,
                                                                                      2022                    2021
Total prepayment speed (12-month constant prepayment
rate)                                                                                     14.8  %                 30.8  %



(1)Characteristics and key performance metrics of our servicing portfolio
exclude UPB, and loan counts acquired but not yet boarded and currently serviced
by others.
(2)As of March 31, 2022 and 2021, loan count includes 46,444 and 154,194 loans
in forbearance related to the CARES Act, respectively.
(3)Average loan amount is presented in whole dollar amounts.
(4)The weighted average coupon amounts presented in the table above are only
reflective of our owned MSR portfolio that is reported at fair value.
(5)Loan delinquency is based on the current contractual due date of the loan. In
the case of a completed loan modification, delinquency is based on the modified
due date of the loan. Loan delinquency includes loans in forbearance.
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Delinquency is an assumption in determining the mark-to-market adjustment and is
a key indicator of MSR portfolio performance. Delinquent loans contribute to
lower MSR values due to higher costs to service and increased carrying costs of
advances. Delinquency rates have continued to decrease as the COVID-19
pandemic's effect on the macroeconomic environment declines. We do not
anticipate a significant increase in foreclosures in excess of pre-pandemic
levels due to the effectiveness of the forbearance programs in place and the
historically high levels of equity that borrowers have accrued which provides
borrowers with additional options.

Table 8. MSRs Loan Modifications and Workout Units



                                                                  Three Months Ended March 31,
                                                            2022                                 2021                     Change
Modifications(1)                                             18,417                                 15,635                   2,782
Workouts(2)                                                  14,081                                 18,341                  (4,260)
Total modifications and workout units                        32,498                                 33,976                  (1,478)



(1)Modifications consist of agency programs, including forbearance options under
the CARES Act, designed to adjust the terms of the loan (e.g., reduced interest
rates).
(2)Workouts consist of other loss mitigation options designed to assist
borrowers and keep them in their homes, but do not adjust the terms of the loan.
Workouts exclude loans which did not miss a contractual payment during
forbearance related to the CARES Act.

Total modifications during the three months ended March 31, 2022 increased
compared to 2021 primarily due to an increase in modifications related to loans
impacted by the COVID-19 pandemic. Total workouts during the three months ended
March 31, 2022 decreased compared to 2021 primarily due to a decrease in
customers who were exiting forbearance plans, as there were fewer customers in
forbearance.

                                       35
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Servicing Portfolio and Related Liabilities

The following table sets forth the activities of MSRs:

Table 9. MSRs - Fair Value Rollforward


                                                                   Three Months Ended March 31,
                                                                    2022                   2021
Fair value - beginning of period                              $        4,223          $     2,703
Additions:
Servicing retained from mortgage loans sold                              200                  288
Purchases of servicing rights                                          1,015                   67
Dispositions:
Sales of servicing assets                                                 (4)                  (2)
Changes in fair value:
Due to changes in valuation inputs or assumptions used in the
valuation model (MSR fair value MTM):
Agency                                                                   776                  372
Non-agency                                                                22                  149
Changes in valuation due to amortization:
Scheduled principal payments                                             (43)                 (24)
Prepayments
Voluntary prepayments
Agency                                                                  (177)                (207)
Non-agency                                                               (14)                 (11)
Involuntary prepayments
Agency                                                                    (1)                  (1)
Non-agency                                                                 -                    -
Other changes(1)                                                           9                   20
Fair value - end of period                                    $        6,006          $     3,354


(1)Amounts primarily represent negative fair values reclassified from the MSR
asset to reserves as underlying loans are removed from the MSR and other
reclassification adjustments.


See Note 3, Mortgage Servicing Rights and Related Liabilities and Note 13, Fair
Value Measurements, in the Notes to the Condensed Consolidated Financial
Statements, for additional information regarding the range of assumptions and
sensitivities related to the fair value measurement of MSRs as of March 31, 2022
and December 31, 2021.


Excess Spread Financing

As further disclosed in Note 3, Mortgage Servicing Rights and Related
Liabilities, in the Notes to the Condensed Consolidated Financial Statements, we
have entered into sale and assignment agreements treated as financing
arrangements whereby the acquirer has the right to receive a specified
percentage of the excess cash flow generated from an MSR.


The servicing fees associated with an MSR can be segregated into (i) a base
servicing fee and (ii) an excess servicing fee. The base servicing fee, along
with ancillary income and other revenues, is designed to cover costs incurred to
service the specified pool plus a reasonable margin. The remaining servicing fee
is considered excess. We sell a percentage of the excess fee as a method for
efficiently financing acquired MSRs and the purchase of loans. We do not
currently utilize these transactions as a primary source of financing due to the
availability of lower cost sources of funding.

Excess spread financings are recorded at fair value, and the impact of fair
value adjustments varies primarily due to (i) prepayment speeds (ii) recapture
rates and (iii) discount rates. See Note 3, Mortgage Servicing Rights and
Related Liabilities and Note 13, Fair Value Measurements, in the Notes to the
Condensed Consolidated Financial Statements, for additional information
regarding the range of assumptions and sensitivities related to the measurement
of the excess spread financing liability as of March 31, 2022 and December 31,
2021.
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The following table sets forth the change in the excess spread financing:

Table 10. Excess Spread Financing - Rollforward



                                             Three Months Ended March 31,
                                                   2022                     

2021

Fair value - beginning of period    $           768                        $ 934
Additions:
New financings                                    -                            -
Deductions:
Settlements and repayments                      (32)                         (41)
Changes in fair value:
Agency                                           73                           38
Non-agency                                        6                            3
Fair value - end of period          $           815                        $ 934




Originations Segment



The strategy of our Originations segment is to originate or acquire new loans
for the servicing portfolio at a more attractive cost than purchasing MSRs in
bulk transactions and to retain our existing customers by providing them with
attractive refinance options. The Originations segment plays a strategically
important role because its profitability is typically counter cyclical to that
of the Servicing segment. Furthermore, by originating or acquiring loans at a
more attractive cost than would be the case in bulk MSR acquisitions, the
Originations segment improves our overall profitability and cash flow. Our
Originations segment is one way that we help underserved consumers access the
financial markets. In the three months ended March 31, 2022, our total
originations included loans for 8,728 customers with low FICOs (<660), 14,592
customers with income below the U.S. median household income, 7,312 first-time
homebuyers, and 3,176 veterans. During this time period, we originated a total
of 9,979 Ginnie Mae loans, which are designed for first-time homebuyers and low-
and moderate-income borrowers, comprising $2.4 billion in total proceeds. Once
these loans are originated, these underserved borrowers become our servicing
customers.

The Originations segment includes two channels:


•Our direct-to-consumer ("DTC") lending channel relies on our call centers,
website and mobile apps, specially trained teams of licensed mortgage
originators, predictive analytics and modeling utilizing proprietary data from
our servicing portfolio to reach our existing customers who may benefit from a
new mortgage. Depending on borrower eligibility, we will refinance existing
loans into conventional, government or non-agency products. Through lead
campaigns and direct marketing, the direct-to-consumer channel seeks to convert
leads into loans in a cost-efficient manner.

•Our correspondent lending channel acquires newly originated residential
mortgage loans that have been underwritten to investor guidelines. This includes
both conventional and government-insured loans that qualify for inclusion in
securitizations that are guaranteed by the GSEs. Our correspondent lending
channel enables us to replenish servicing portfolio run-off typically at a
better rate of return than traditional bulk or flow acquisitions.

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The following tables set forth the results of operations for the Originations
segment:

Table 11. Originations Segment Results of Operations


                                                         Three Months Ended March 31,
                                                          2022                    2021                  Change
Revenues
Service related, net - Originations(1)            $                 42       $            43       $            (1)
Net gain on mortgage loans held for sale
Net gain on loans originated and sold(2)                           119                   278                  (159)
Capitalized servicing rights(3)                                    163                   274                  (111)
Total net gain on mortgage loans held for sale                     282                   552                  (270)
Total revenues                                                     324                   595                  (271)
Expenses
Salaries, wages and benefits                                       121                   167                   (46)
General and administrative
Loan origination expenses                                           20                    27                    (7)
Corporate and other general administrative
expenses                                                            17                    20                    (3)
Marketing and professional service fees                             12                    13                    (1)
Depreciation and amortization                                        4                     4                      -
Total general and administrative                                    53                    64                   (11)
Total expenses                                                     174                   231                   (57)
Other income (expenses)
Interest income                                                     17                    23                    (6)
Interest expense                                                  (12)                  (25)                     13

Total other income (expense), net                                    5                   (2)                      7
Income before income tax expense                  $                155       $           362       $          (207)

Weighted average note rate - mortgage loans held
for sale                                                        3.4  %                2.9  %                 0.5  %
Weighted average cost of funds (excluding
facility fees)                                                  2.1  %                2.2  %                (0.1) %



(1)Service related revenues, net - Originations refers to fees collected from
customers for originated loans and from other lenders for loans purchased
through the correspondent channel, and includes loan application, underwriting
and other similar fees.
(2)Net gain on loans originated and sold represents the gains and losses from
the origination, purchase, and sale of loans and related derivative instruments.
Gain from the origination and sale of loans are affected by the volume and
margin of our originations activity and impacted by fluctuations in mortgage
rates.
(3)Capitalized servicing rights represent the fair value attributed to mortgage
servicing rights at the time in which they are retained in connection with the
sale of loans during the period.

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Table 12. Originations - Key Metrics


                                                       Three Months Ended March 31,
                                                        2022                     2021                  Change
Key Metrics
Consumer direct lock pull through adjusted
volume(1)                                       $              6,746       $         10,322       $        (3,576)
Other locked pull through adjusted volume(1)                   3,586                 12,945                (9,359)
Total pull through adjusted lock volume         $             10,332       $         23,267       $       (12,935)
Funded volume                                   $             11,573       $         25,133       $       (13,560)
Volume of loans sold                            $             13,690       $         26,311       $       (12,621)
Recapture percentage(2)                                        37.4%                  31.0%                   6.4%
Refinance recapture percentage(3)                              50.3%                  36.5%                  13.8%
Purchase as a percentage of funded volume                      22.7%                  12.2%                  10.5%
Value of capitalized servicing on retained
settlements                                                  167 bps                128 bps                 39 bps

Originations Margin
Revenue                                         $                324       $            595       $          (271)
Pull through adjusted lock volume               $             10,332       $         23,267       $       (12,935)
Revenue as a percentage of pull through
adjusted lock volume(4)                                      3.14  %               2.56   %                0.58  %

Expenses(5)                                     $                169       $            233       $           (64)
Funded volume                                   $             11,573       $         25,133       $       (13,560)
Expenses as a percentage of funded volume(6)                 1.46  %                  0.93%                0.53  %

Originations Margin                                          1.68  %               1.63   %                0.05  %



(1)Pull through adjusted volume represents the expected funding from locks taken
during the period.
(2)Recapture percentage includes new loan originations for both purchase and
refinance transactions where borrower retention and/or property retention occur
as a result of a loan payoff from our servicing portfolio. Excludes loans we are
contractually unable to solicit.
(3)Refinance recapture percentage includes new loan originations for refinance
transactions where borrower retention and property retention occurs as a result
of a loan payoff from our servicing portfolio. Excludes loans we are
contractually unable to solicit.
(4)Calculated on pull-through adjusted lock volume as revenue is recognized at
the time of loan lock.
(5)Expenses include total expenses and total other income (expenses), net.
(6)Calculated on funded volume as expenses are incurred based on closing of the
loan.

Income before income tax expense decreased for the three months ended March 31,
2022 as compared to 2021 primarily due to a decrease in total revenues from net
gain on loans originated and sold and a decrease in capitalized servicing
rights. The Originations Margin for the three months ended March 31, 2022
increased as compared to 2021 primarily due to a higher ratio of revenue as a
percentage of pull through adjusted lock volume driven by higher margins from a
shift in channel mix from correspondent to DTC, partially offset by higher
expenses as a percentage of funded volume. DTC channel mix for the three months
ended March 31, 2022 was 65% compared to 44% in 2021.

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Originations Segment Revenues
Total revenues decreased during the three months ended March 31, 2022 compared
to 2021 primarily driven by a decline in net gain on loans originated and sold
and a decrease in capitalized servicing rights. Revenues from net gain on loans
originated and sold decreased in connection with lower favorable mark-to-market
adjustments on loans derivatives and hedges, partially offset by a lower
unfavorable mark-to-market on interest rate locks and loan commitments and fair
value adjustment on loans held for sale. Additionally, the decrease in
capitalized servicing rights was primarily driven by lower origination volumes,
partially offset by an increase in value of capitalized servicing retained on
settlements due to higher mortgage rates in 2022. There were no material changes
for repurchase reserves.

Originations Segment Expenses
Total expenses during the three months ended March 31, 2022 decreased when
compared to 2021 primarily due to a decline in salaries, wages and benefits
expense, and loan origination expenses. Salaries, wages and benefits expense
declined in 2022 primarily due to decreased headcount in the direct-to-consumer
channel as a result of lower origination volumes. Loan origination expenses
declined in 2022 primarily due to cost reduction initiatives and decreased
origination volumes.

Originations Segment Other Income (Expenses), Net
Interest income relates primarily to mortgage loans held for sale. Interest
expense is associated with the warehouse facilities utilized to finance newly
originated loans. The change in total other income (expense), net, during the
three months ended March 31, 2022 as compared to 2021 was primarily due to a
decrease in interest expense driven by lower funded volume.

Corporate/Other




Corporate/Other represents unallocated overhead expenses, including the costs of
executive management and other corporate functions that are not directly
attributable to our operating segments, and interest expense on our unsecured
senior notes. In the third quarter of 2021, we began presenting the Xome
financial results under Corporate/Other due to the sale of our Title, Valuation
and Field Services businesses. Prior period amounts have been updated to reflect
the change in segment presentation. Xome continues to operate its REO exchange
business, which facilitates the sale of foreclosed properties. See Note 16,
Segment Information, for further details on the change in reportable segments.

The following table set forth the selected financial results for
Corporate/Other:

Table 13. Corporate/Other Selected Financial Results


                                                        Three Months Ended March 31,
                                                         2022                   2021                 Change
Corporate/Other - Operations
Total revenues                                    $            12          $         96          $        (84)
Total expenses                                                 41                   113                   (72)
Interest expense                                               40                    30                    10
Other income, net                                             222                     -                   222

Key Metrics
Average exchange inventory under management                14,170                14,210                   (40)



Total revenues and total expenses decreased during the three months ended March
31, 2022 as compared to 2021 primarily due to sale of our Title, Valuations and
Field Services businesses in 2021.

Interest expense increased in the three months ended March 31, 2022 as compared
to 2021 primarily due to the issuance of the unsecured senior notes due 2031 in
the fourth quarter of 2021.

The change in other income, net, in the three months ended March 31, 2022 as
compared to 2021 was primarily a result of the $223 gain recorded in the first
quarter of 2022 upon completion of the Sagent Transaction.
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Liquidity and Capital Resources



We measure liquidity by unrestricted cash and availability of borrowings on our
MSR facilities and other facilities. We held cash and cash equivalents on hand
of $579 as of March 31, 2022 compared to $895 as of December 31, 2021. During
the three months ended March 31, 2022, we bought back 721 thousand shares of our
outstanding common stock for a total cost of $35 as part of our stock repurchase
program. We have sufficient borrowing capacity to support our operations. During
the three months ended March 31, 2022, we temporarily increased borrowing on our
MSR facilities by $530 to fund MSR acquisitions. As of March 31, 2022, total
borrowing capacity was $16,500, of which $11,695 was unused.

The economic impact of the COVID-19 pandemic could continue to result in an
increase in servicing advances and liquidity demands related to the utilization
of forbearance programs offered by the CARES Act. Forbearance rates have
declined since the peak during the second of quarter of 2020. As of March 31,
2022, our total advance facility capacity was $1,175, of which $589 remained
unused. For more information on our advance facilities, see Note 9, Indebtedness
in the Notes to the Condensed Consolidated Financial Statements.

Sources and Uses of Cash
Our primary sources of funds for liquidity include: (i) servicing fees and
ancillary revenues; (ii) advance and warehouse facilities, other secured
borrowings and the unsecured senior notes; and (iii) payments received in
connection with the sale of excess spread.


Our primary uses of funds for liquidity include: (i) funding of servicing
advances; (ii) originations of loans; (iii) payment of interest expenses; (iv)
payment of operating expenses; (v) repayment of borrowings and repurchases or
redemptions of outstanding indebtedness; (vi) payments for acquisitions of MSRs;
and (vii) payment of our technology expenses.

We believe that our cash flows from operating activities, as well as capacity
through existing facilities, provide adequate resources to fund our anticipated
ongoing cash requirements. We rely on these facilities to fund operating
activities. As the facilities mature, we anticipate renewal of these facilities
will be achieved. Future debt maturities will be funded with cash and cash
equivalents, cash flow from operating activities and, if necessary, future
access to capital markets. We continue to optimize the use of balance sheet cash
to avoid unnecessary interest carrying costs.

In addition, derivative instruments are used as part of the overall strategy to
manage exposure to market risks primarily associated with fluctuations in
interest rates related to originations. See Note 8, Derivative Financial
Instruments, in the Notes to the Condensed Consolidated Financial Statements in
Item 1, Financial Statements and Supplementary Data, which is incorporated
herein for a summary of our derivative transactions.

In the normal course of business, we enter into various types of on- and
off-balance sheet transactions with special purpose entities ("SPEs") determined
to be variable interest entities ("VIEs"), which primarily consist of
securitization trusts established for a limited purpose. Generally, these SPEs
are formed for the purpose of securitization transactions in which we transfer
assets to an SPE, which then issues to investors various forms of debt
obligations supported by those assets. In these securitization transactions, we
typically receive cash and/or other interests in the SPE as proceeds for the
transferred assets. See Note 10, Securitizations and Financings, in the Notes to
the Condensed Consolidated Financial Statements in Item 1, Financial Statements
and Supplementary Data, which is incorporated herein for a summary of our
transactions with VIEs and unconsolidated balances, and details of their impact
on our condensed consolidated financial statements.

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Cash Flows
The table below presents cash flows information:

Table 14. Cash Flows


                                                      Three Months Ended March 31,
                                                       2022                    2021                Change
Net cash attributable to:
Operating activities                            $            926          $       (76)         $     1,002
Investing activities                                        (964)                 (82)                (882)
Financing activities                                        (294)                 180                 (474)
Net (decrease) increase in cash, cash
equivalents, and restricted cash                $           (332)         $        22          $      (354)



Operating activities
Our operating activities generated cash of $926 during the three months ended
March 31, 2022 compared to cash used of $76 in 2021. The change in cash
attributable to operating activities was primarily related to continuing
operations, driven by $880 in cash generated from originations net sale
activities in 2022 compared to $421 of cash used in 2021, as a result of higher
sales proceeds and loan payment proceeds from mortgage loans held for sale on
lower volume of mortgage loans originated and purchased for sale, partially
offset by the decrease in cash generated of $137 from working capital in 2022
compared to $371 in 2021.

Investing activities
Our investing activities used cash of $964 during the three months ended March
31, 2022 compared to cash used of $82 in 2021. The increase in cash used in
investing activities was primarily related to continuing operations, driven by
$965 in cash used for the purchase of mortgage servicing rights in 2022 compared
to $69 of cash used in 2021.

Financing activities
Our financing activities used cash of $294 during the three months ended March
31, 2022 compared to cash generated of $180 in 2021. The change in cash
attributable to financing activities was primarily related to continuing
operations, driven by a net repayment of $204 in 2022 compared to net borrowing
of $608 in 2021 on our advance and warehouse facilities, partially offset by
cash used of $35 to repurchase outstanding shares of our common stock in 2022
compared to $148 in 2021.


Capital Resources

Capital Structure and Debt
We require access to external financing resources from time to time depending on
our cash requirements, assessments of current and anticipated market conditions
and after-tax cost of capital. If needed, we believe additional capital could be
raised through a combination of issuances of equity, corporate indebtedness,
asset-backed acquisition financing and/or cash from operations. Our access to
capital markets can be impacted by factors outside our control, including
economic conditions.

Financial Covenants
Our credit facilities contain various financial covenants, which primarily
relate to required tangible net worth amounts, liquidity reserves, leverage
requirements, and profitability requirements. These covenants are measured at
our operating subsidiary, Nationstar Mortgage LLC. As of March 31, 2022, we were
in compliance with our required financial covenants.

Seller/Servicer Financial Requirements
We are also subject to net worth, liquidity and capital ratio requirements
established by the Federal Housing Finance Agency ("FHFA") for Fannie Mae and
Freddie Mac Seller/Servicers, and Ginnie Mae for single family issuers, as
summarized below. These requirements apply to our operating subsidiary,
Nationstar Mortgage, LLC.

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Minimum Net Worth
?FHFA - a net worth base of $2.5 plus 25 basis points of outstanding UPB for
total loans serviced.
?Ginnie Mae - a net worth equal to the base of $2.5 plus 35 basis points of the
issuer's total single-family effective outstanding obligations.

Minimum Liquidity
•FHFA - 3.5 basis points of total Agency Mortgage Servicing UPB plus incremental
200 basis points of total nonperforming Agency, measured at 90+ delinquencies,
servicing in excess of 6% total Agency servicing UPB.
•Ginnie Mae - the greater of $1 or 10 basis points of our outstanding
single-family MBS.

Minimum Capital Ratio
?FHFA and Ginnie Mae - a ratio of Tangible Net Worth to Total Assets greater
than 6%.

Secured Debt to Gross Tangible Asset Ratio
•Ginnie Mae - a secured debt to gross tangible asset ratios no greater than 60%.

As of March 31, 2022, we were in compliance with our seller/servicer financial
requirements for FHFA and Ginnie Mae.


Since we have a Ginnie Mae single-family servicing portfolio that exceeds $75
billion in UPB, we are also required to obtain an external primary servicer
rating and issuer credit ratings from two different rating agencies and receive
a minimum rating of a B or its equivalent. We are permitted to satisfy minimum
liquidity requirements using a combination of AAA rated government securities
that are marked to market in addition to cash and certain cash equivalents.

In addition, Fannie Mae or Freddie Mac may require capital ratios in excess of
stated requirements. Refer to Note 14, Capital Requirements, in the Notes to the
Condensed Consolidated Financial Statements for additional information.

Table 15. Debt


                                           March 31, 2022       December 31, 2021
Advance facilities principal amount       $           586      $            

614

Warehouse facilities principal amount               3,419                   

4,125

MSR facilities principal amount                       800                   

270

Unsecured senior notes principal amount             2,700                   2,700



Advance Facilities
As part of our normal course of business, we borrow money to fund servicing
advances. Our servicing agreements require that we advance our own funds to meet
contractual principal and interest payments for certain investors, and to pay
taxes, insurance, foreclosure costs and various other items that are required to
preserve the assets being serviced. Delinquency rates and prepayment speeds
affect the size of servicing advance balances, and we exercise our ability to
stop advancing principal and interest where the pooling and servicing agreements
permit, where the advance is deemed to be non-recoverable from future proceeds.
These servicing requirements affect our liquidity. We rely upon several
counterparties to provide us with financing facilities to fund a portion of our
servicing advances. As of March 31, 2022, we had a total borrowing capacity of
$1,175, of which we could borrow an additional $589.

Warehouse and MSR Facilities
Loan origination activities generally require short-term liquidity in excess of
amounts generated by our operations. The loans we originate are financed through
several warehouse lines on a short-term basis. We typically hold the loans for
approximately 30 days and then sell or place the loans in government
securitizations in order to repay the borrowings under the warehouse lines. Our
ability to fund current operations depends upon our ability to secure these
types of short-term financings on acceptable terms and to renew or replace the
financings as they expire. As of March 31, 2022, we had a total borrowing
capacity of $15,325 for warehouse and MSR facilities, of which we could borrow
an additional $11,106.

Unsecured Senior Notes
In 2021, we completed an offering of an unsecured senior note with a maturity
date of 2031. We pay interest semi-annually to the holders of these notes at
interest rates ranging from 5.125% to 6.000%. For more information regarding our
indebtedness, see Note 9, Indebtedness, in the Notes to the Condensed
Consolidated Financial Statements.

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Contractual Obligations
As of March 31, 2022, no material changes to our outstanding contractual
obligations were made from the amounts previously disclosed in our Annual Report
on Form 10-K for the year ended December 31, 2021.


Critical Accounting Policies and Estimates




Various elements of our accounting policies, by their nature, are inherently
subject to estimation techniques, valuation assumptions and other subjective
assessments. In particular, we have identified the following policies that, due
to the judgment, estimates and assumptions inherent in those policies, are
critical to an understanding of our condensed consolidated financial statements.
These policies relate to fair value measurements, particularly those determined
to be Level 3 as discussed in Note 13, Fair Value Measurements, in the Notes to
the Condensed Consolidated Financial Statements and valuation and realization of
deferred tax assets. We believe that the judgment, estimates and assumptions
used in the preparation of our condensed consolidated financial statements are
appropriate given the factual circumstances at the time. However, given the
sensitivity of these critical accounting policies on our condensed consolidated
financial statements, the use of other judgments, estimates and assumptions
could result in material differences in our results of operations or financial
condition. Fair value measurements considered to be Level 3 representing
estimated values based on significant unobservable inputs primarily include
(i) the valuation of MSRs, (ii) the valuation of excess spread financing, and
(iii) the valuation of IRLCs. For further information on our critical accounting
policies and estimates, please refer to the Company's Annual Reports on Form
10-K for the year ended December 31, 2021. There have been no material changes
to our critical accounting policies and estimates since December 31, 2021.


Other Matters


Recent Accounting Developments

Below lists recently issued accounting pronouncements applicable to us but not
yet adopted.


Accounting Standards Update 2020-04 and 2021-01, collectively implemented as
Accounting Standards Codification Topic 848 ("ASC 848"), Reference Rate Reform
provide temporary optional expedients and exceptions for applying generally
accepted accounting principles to contract modifications, hedge accounting and
other transactions affected by the transitioning away from reference rates that
are expected to be discontinued, such as interbank offered rates and LIBOR. If
LIBOR ceases to exist or if the methods of calculating LIBOR change from current
methods for any reasons, interest rates on our floating rate loans, obligation
derivatives, and other financial instruments tied to LIBOR rates, may be
affected and need renegotiation with its lenders. In January 2021, ASU 2021-01
was issued to clarify that all derivatives instruments affected by changes to
the interests' rates used for discounting, margining alignment due to reference
rate reform are in scope of ASC 848. ASU 2020-04 and ASU 2021-01 were effective
March 2020 and January 2021, respectively, for contract modifications, existing
hedging relationships and other impacted transactions through December 31, 2022.
The guidance in ASU 2020-04 and ASU 2021-01 is optional and may be elected over
time as reference rate reform activities occur. We have not elected to apply any
of the amendments through March 31, 2022 and are currently assessing the impact
of ASU 2020-04 and ASU 2021-01 on our consolidated financial statements.


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                               GLOSSARY OF TERMS

This Glossary of Terms defines some of the terms that are used throughout this
report and does not represent a complete list of all defined terms used.


Advance Facility. A secured financing facility to fund advance receivables which
is backed by a pool of mortgage servicing advance receivables made by a servicer
to a certain pool of mortgage loans.

Agency. Government entities guaranteeing the mortgage investors that the
principal amount of the loan will be repaid; the Federal Housing Administration,
the Department of Veterans Affairs, the US Department of Agriculture and Ginnie
Mae (and collectively, the "Agencies")

Agency Conforming Loan.  A mortgage loan that meets all requirements (loan type,
maximum amount, LTV ratio and credit quality) for purchase by Fannie Mae,
Freddie Mac, or insured by the FHA, USDA or guaranteed by the VA or sold into
Ginnie Mae.

Asset-Backed Securities ("ABS"). A financial security whose income payments and
value is derived from and collateralized (or "backed") by a specified pool of
underlying receivables or other financial assets.

Bulk acquisitions or purchases. MSR portfolio acquired on non-retained basis
through an open market bidding process.


Base Servicing Fee. The servicing fee retained by the servicer, expressed in
basis points, in an excess MSR arrangement in exchange for the provision of
servicing functions on a portfolio of mortgage loans, after which the servicer
and the co-investment partner share the excess fees on a pro rata basis.

Conventional Mortgage Loans. A mortgage loan that is not guaranteed or insured
by the FHA, the VA or any other government agency. Although a conventional loan
is not insured or guaranteed by the government, it can still follow the
guidelines of GSEs and be sold to the GSEs.

Correspondent lender, lending channel or relationship. A correspondent lender is
a lender that funds loans in their own name and then sells them off to larger
mortgage lenders. A correspondent lender underwrites the loans to the standards
of an investor and provides the funds at close.

Delinquent Loan. A mortgage loan that is 30 or more days past due from its
contractual due date.


Department of Veterans Affairs ("VA"). The VA is a cabinet-level department of
the U.S. federal government, which guarantees certain home loans for qualified
borrowers eligible for securitization with GNMA.

Direct-to-consumer originations ("DTC"). A type of mortgage loan origination
pursuant to which a lender markets refinancing and purchase money mortgage loans
directly to selected consumers through telephone call centers, the Internet or
other means.

Excess Servicing Fees. In an excess MSR arrangement, the servicing fee cash
flows on a portfolio of mortgage loans after payment of the base servicing fee.


Excess Spread. MSRs with a co-investment partner where the servicer receives a
base servicing fee and the servicer and co-investment partner share the excess
servicing fees. This co-investment strategy reduces the required upfront capital
from the servicer when purchasing or investing in MSRs.

Federal National Mortgage Association ("Fannie Mae" or "FNMA"). FNMA was
federally chartered by the U.S. Congress in 1938 to support liquidity,
stability, and affordability in the secondary mortgage market, where existing
mortgage-related assets are purchased and sold. Fannie Mae buys mortgage loans
from lenders and resells them as mortgage-backed securities in the secondary
mortgage market.

Federal Housing Administration ("FHA"). The FHA is a U.S. federal government
agency within the Department of Housing and Urban Development (HUD). It provides
mortgage insurance on loans made by FHA-approved lenders in compliance with FHA
guidelines throughout the United States.

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Federal Housing Finance Agency ("FHFA"). A U.S. federal government agency that
is the regulator and conservator of Fannie Mae and Freddie Mac and the regulator
of the 12 Federal Home Loan Banks.

Federal Home Loan Mortgage Corporation ("Freddie Mac" or "FHLMC"). Freddie Mac
was chartered by Congress in 1970 to stabilize the nation's residential mortgage
markets and expand opportunities for homeownership and affordable rental
housing. Freddie Mac participates in the secondary mortgage market by purchasing
mortgage loans and mortgage-related securities for investment and by issuing
guaranteed mortgage-related securities.

Forbearance. An agreement between the mortgage servicer or lender and borrower
for a temporary postponement of mortgage payments. It is a form of repayment
relief granted by the lender or creditor in lieu of forcing a property into
foreclosure.

Government National Mortgage Association ("Ginnie Mae" or "GNMA"). GNMA is a
self-financing, wholly owned U.S. Government corporation within HUD. Ginnie Mae
guarantees the timely payment of principal and interest on MBS backed by
federally insured or guaranteed loans - mainly loans insured by the FHA or
guaranteed by the VA. Ginnie Mae securities are the only MBS to carry the full
faith and credit guarantee of the U.S. federal government.

Government-Sponsored Enterprise ("GSE"). Certain entities established by the
U.S. Congress to provide liquidity, stability and affordability in residential
housing. These agencies are Fannie Mae, Freddie Mac and the 12 Federal Home Loan
Banks.

Interest Rate Lock Commitments ("IRLC"). Agreements under which the interest
rate and the maximum amount of the mortgage loan are set prior to funding the
mortgage loan.

Loan Modification. Temporary or permanent modifications to loan terms with the
borrower, including the interest rate, amortization period and term of the
borrower's original mortgage loan. Loan modifications are usually made to loans
that are in default, or in imminent danger of defaulting.

Loan-to-Value Ratio ("LTV"). The unpaid principal balance of a mortgage loan as
a percentage of the total appraised or market value of the property that secures
the loan. An LTV over 100% indicates that the UPB of the mortgage loan exceeds
the value of the property.

Lock period. A set of periods of time that a lender will guarantee a specific
rate is set prior to funding the mortgage loan.


Loss Mitigation. The range of servicing activities provided by a servicer in an
attempt to minimize the losses suffered by the owner of a defaulted mortgage
loan. Loss mitigation techniques include short-sales, deed-in-lieu of
foreclosures and loan modifications, among other options.

Mortgage-Backed Securities ("MBS"). A type of asset-backed security that is
secured by a group of mortgage loans.


Mortgage Servicing Right ("MSRs"). The right and obligation to service a loan or
pool of loans and to receive a servicing fee as well as certain ancillary
income. MSRs may be bought and sold, resulting in the transfer of loan servicing
obligations. MSRs are designated as such when the benefits of servicing the
loans are expected to adequately compensate the servicer for performing the
servicing.

MSR Facility. A line of credit backed by mortgage servicing rights that is used
for financing purposes. In certain cases, these lines may be a sub-limit of
another warehouse facility or alternatively exist on a stand-alone basis. These
facilities allow for same or next day draws at the request of the borrower.

Non-Conforming Loan. A mortgage loan that does not meet the standards of
eligibility for purchase or securitization by Fannie Mae, Freddie Mac or Ginnie
Mae.

Originations. The process through which a lender provides a mortgage loan to a
borrower.

Pull through adjusted lock volume. Represents the expected funding from locks
taken during the period.

Prepayment Speed. The rate at which voluntary mortgage prepayments occur or are
projected to occur. The statistic is calculated on an annualized basis and
expressed as a percentage of the outstanding principal balance.

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Primary Servicer. The servicer that owns the right to service a mortgage loan or
pool of mortgage loans. This differs from a subservicer, which has a contractual
agreement with the primary servicer to service a mortgage loan or pool of
mortgage loans in exchange for a subservicing fee based upon portfolio volume
and characteristics.

Prime Mortgage Loan. Generally, a high-quality mortgage loan that meets the
underwriting standards set by Fannie Mae or Freddie Mac and is eligible for
purchase or securitization in the secondary mortgage market. Prime Mortgage
loans generally have lower default risk and are made to borrowers with excellent
credit records and a monthly income at least three to four times greater than
their monthly housing expenses (mortgage payments plus taxes and other debt
payments) as well as significant other assets. Mortgages not classified as prime
mortgage loans are generally called either sub-prime or Alt-A.

Private Label Securitizations. Securitizations that do not meet the criteria set
by Fannie Mae, Freddie Mac or Ginnie Mae.



Real Estate Owned ("REO"). Property acquired by the servicer on behalf of the
owner of a mortgage loan or pool of mortgage loans, usually through foreclosure
or a deed-in-lieu of foreclosure on a defaulted loan. The servicer or a
third-party real estate management firm is responsible for selling the REO. Net
proceeds of the sale are returned to the owner of the related loan or loans. In
most cases, the sale of REO does not generate enough to pay off the balance of
the loan underlying the REO, causing a loss to the owner of the related mortgage
loan.

Recapture. Voluntarily prepaid loans that are expected to be refinanced by the
related servicer.


Refinancing. The process of working with existing borrowers to refinance their
mortgage loans. By refinancing loans for borrowers we currently service, we
retain the servicing rights, thereby extending the longevity of the servicing
cash flows.

Reverse Mortgage Loan. A reverse mortgage loan, most commonly a Home Equity
Conversion Mortgage, enables seniors to borrow against the value of their home,
and no payment of principal or interest is required until the death of the
borrower or the sale of the home. These loans are designed to go through the
foreclosure and claim process to recover loan balance.

Servicing. The performance of contractually specified administrative functions
with respect to a mortgage loan or pool of mortgage loans. Duties of a servicer
typically include, among other things, collecting monthly payments, maintaining
escrow accounts, providing periodic monthly statements to the borrower and
monthly reports to the loan owners or their agents, managing insurance,
monitoring delinquencies, executing foreclosures (as necessary), and remitting
fees to guarantors, trustees and service providers. A servicer is generally
compensated with a specific fee outlined in the contract established prior to
the commencement of the servicing activities.

Servicing Advances. In the course of servicing loans, servicers are required to
make advances that are reimbursable from collections on the related mortgage
loan or pool of loans. There are typically three types of servicing advances:
P&I Advances, T&I Advances and Corporate Advances.

(i) P&I Advances cover scheduled payments of principal and interest that have
not been timely paid by borrowers. P&I Advances serve to facilitate the cash
flows paid to holders of securities issued by the residential MBS trust. The
servicer is not the insurer or guarantor of the MBS and thus has the right to
cease the advancing of P&I, when the servicer deems the next advance
nonrecoverable.

(ii) T&I Advances pay specified expenses associated with the preservation of a
mortgaged property or the liquidation of defaulted mortgage loans, including but
not limited to property taxes, insurance premiums or other property-related
expenses that have not been timely paid by borrowers in order for the lien
holder to maintain its interest in the property.

(iii) Corporate Advances pay costs, fees and expenses incurred in foreclosing
upon, preserving defaulted loans and selling REO, including attorneys' and other
professional fees and expenses incurred in connection with foreclosure and
liquidation or other legal proceedings arising in the course of servicing the
defaulted mortgage loans.

Servicing Advances are reimbursed to the servicer if and when the borrower makes
a payment on the underlying mortgage loan at the time the loan is modified or
upon liquidation of the underlying mortgage loan but are primarily the
responsibility of the investor/owner of the loan. The types of servicing
advances that a servicer must make are set forth in its servicing agreement with
the owner of the mortgage loan or pool of mortgage loans. In some instances, a
servicer is allowed to cease Servicing Advances, if those advances will not be
recoverable from the property securing the loan.

                                       47
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  Table of Contents
Subservicing. Subservicing is the process of outsourcing the duties of the
primary servicer to a third-party servicer. The third-party servicer performs
the servicing responsibilities for a fee and is typically not responsible for
making servicing advances, which are subsequently reimbursed by the primary
servicer. The primary servicer is contractually liable to the owner of the loans
for the activities of the subservicer.

Unpaid Principal Balance ("UPB"). The amount of principal outstanding on a
mortgage loan or a pool of mortgage loans. UPB is used together with the
servicing fees and ancillary incomes as a means of estimating the future revenue
stream for a servicer.

U.S. Department of Agriculture ("USDA"). The USDA is a cabinet-level department
of the U.S. federal government, which guarantees certain home loans for
qualified borrowers.


Warehouse Facility. A type of line of credit facility used to temporarily
finance mortgage loan originations to be sold in the secondary market. Pursuant
to a warehouse facility, a loan originator typically agrees to transfer to a
counterparty certain mortgage loans against the transfer of funds by the
counterpart, with a simultaneous agreement by the counterpart to transfer the
loans back to the originator at a date certain, or on demand, against the
transfer of funds from the originator.

                                       48

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