In 2017, MAXIMUS designed and implemented the Healthy Louisiana mobile app to help streamline, simplify and improve the beneficiary's enrollment journey. The state recently wrapped up its 2018 Medicaid managed care open enrollment period and digital enrollment volume, using both web and mobile channels, doubled over 2017, while enrollment using just the Healthy Louisiana mobile app, tripled.
The mobile app is secure and HIPAA-compliant with strong authentication and encryption to protect the user's Protected Health Information (PHI) and Personally Identifiable Information (PII). MAXIMUS mobile technology provides users with a streamlined enrollment experience that is accessible 24 hours a day, 7 days a week. The app enables users to compare plans and locate providers as well as complete Medicaid health plan enrollment selections quickly via their mobile devices. The app is multilingual and Section 508 compliant with built-in availability for assistive technology, ensuring accessibility for beneficiaries.
During the first week of
"By leveraging mobile technology, such as the Healthy Louisiana app, states can enable their beneficiaries to manage their Medicaid benefits simply through their smartphone," said
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 20,000 employees worldwide, MAXIMUS is a proud partner to government agencies in
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