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March 2, 2024 Newswires
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Latest Investor Presentation

U.S. Markets (Alternative Disclosure) via PUBT

Investor

Presentation

M A R C H 2 0 2 4

Creating Value to Drive Long-term Growth

WHO

HOW WE

WE ARE

CREATE VALUE

Founded in 1975, leading operator of

Unmatched ability to translate

public policy into operating models

government health and

that achieve outcomes for

human services programs worldwide

government - at scale

Key services

Desirable operating model drives

high cash conversion

Key government customers

Capital deployment strategy

focused on long-term organic growth

WHAT DRIVES

LONG-TERM GROWTH

Long-term demographic,

political, technology, and economic

trends favor our business

Meaningful barriers to entry in many markets

Organic growth through scope increases and amendments supplement new market expansion

2 INVESTOR PRESENTATION

How We Operate at Scale

Perform 2 million+

Manage 20 million+

Handle 7 million

independent benefit reviews

citizen services cases

contact center inquiries per month

Complete 2.5 million+

Oversee 60 - 70%

Answer 43 million

assessments in the

of the market

calls annually to support Federal

U.S. and U.K. each year

of Medicaid

health insurance enrollment

managed care

Why

How We

We Win

Adapt

Typical Evaluation Criteria

Strategic IT Investments

Are Weighted 70/30

Provide Flexibility

Technical vs. Cost

Federal Contracts Are

Best-in-Class Labor Sourcing

Awarded Generally on a

Capabilities & Network

"Best Value" Basis

Winning in

Highly Variable Cost Model

Our Markets

Built to Adapt and Win

3 INVESTOR PRESENTATION

HIGHLY DESIRABLE

LONG-TERM RELATIONSHIPS

Masterfile

Accurate processing of taxes in the U.S.

Proven

Durability with Large Customers

4 INVESTOR PRESENTATION

California

New York

Texas

U.S. Dept. Edu.

U.S. Dept.

Veterans Affairs

U.S. Centers for Medicare

& Medicaid Serives

U.S. Internal

Revenue Service

U.S. SEC

U.K. DWP

U.S. Centers for

Disease Control and

Prevention

Maximus U.S. Federal is #1 Provider at:

IT Security Implementation

Project and program management for the IRS cybersecurity organization

EDGAR

Provides free public access to corporate filings which increases the efficiency, transparency, and fairness of the securities markets

Contact Center Operations (CCO)

Serves as the primary support engagement center for Medicare and the federal exchange utilized by 30+ states under the Affordable Care Act (ACA)

Financial Characteristics

5

INVESTOR PRESENTATION

Revenue

Sustainable, mid-single

digit organic growth

Long-term Customers

7+ year weighted average contract life; our relationships last decades

~90%

Recompete Win Rate

Operating Margin

9 - 12%, with 100-200 bp

expansion over next 3 yrs.,

and before expense for amortization of

intangible assets

Backlog of Contracts

$20.7B

backlog as of 9/30/2023

4X

revenuebacklog relative to TTM

~6 YR average remaining life of backlog

High Cash Conversion

FCF to GAAP net income

~1.3X go forward

Segment & Revenue Disaggregation

$689

$685

FY17

14%

$1,812

FY23

28%

$1,220

Segment

Segment

37%

Revenue ($M)

Revenue ($M)

50%

$546

$2,451

$2,404

$4,905

22%

49%

U.S. Services

U.S. Federal Services

Outside the U.S.

6%

Revenue Breakdown

11%

Program Operations

53%

Clinical Services

30%

Employment & Other

Technology Solutions

FY23 of $4,905M

6 INVESTOR PRESENTATION

How We Are Paid

Time & Materials

Labor rate per hour plus reimbursement of non-labor costs

HIGHER RISK

HIGHER MARGIN

Firm, Fixed Price

Appropriate if program is well-established with known volumes

Performance-Based (Fixed Price Per Unit)

Activity based: per call, per assessment, per enrollment

Outcomes based: per job placement, per job sustainment

Membership based: per member per month

Area of emphasis due to common use on Business Process Services (BPS) programs

Area of emphasis due to common use in technology services

LOWER RISK

LOWER MARGIN

Cost Plus

Reimbursed for direct & indirect expenditures

Profit rate is contractual, may include an award fee component (based on performance)

8%

FY24 YTD Revenue

Breakdown

13%

53%

Performance-based

Cost-plus

26%

Fixed price

Time and materials

7

INVESTOR PRESENTATION

Strategy Focused on Leveraging Successful Foundation and Strong Technology Portfolio

Strategic Growth Pillars

Advanced

Customer Services,

Future of

Technologies for

Modernization

Digitally Enabled

Health

(Technology Services)

Elevate Customer

Help governments meet

Further our credibility as a

Experience (CX) to

rising demand for health

technology leader

achieve higher levels of

services by growing our

enabling the

satisfaction, performance,

clinical capabilities to

transformation of

and outcomes through

improve the health of people

government programs to

intelligent automation and

and their communities

be resilient, dynamic,

cognitive computing

integrated, and equitable

Delivery Strategies

Maximus enables governments to respond to complex technology, health, and social challenges they face in delivering their largest and most critical programs

Business Process

Services (BPS)

Technology Consulting Services (TCS)

OUR PEOPLE | Driving the Strategic Plan's Success

Attract, retain, develop, and empower people who share our passion, commitment, and expertise to address government's toughest challenges

8 INVESTOR PRESENTATION

Customer Services,

Digitally Enabled

Objectives

  • Expand Maximus' leadership in delivering outcomes-focusedgovernment-to-customer interactions
  • Leverage understanding of intersections of policy and consumer needs
  • Capitalize on government's commitment to a better Customer Experience (CX)

Examples of Our Success Thus Far

Area

Proof Point

TX | Intelligent

50% of Medicaid enrollment forms are automatically processed

Document Processing

Our solution interprets handwriting with 99%+ accuracy

MI | Robotic Process

RPA automates ~8,000 premium refund requests each month

Automation (RPA)

Company-wide RPA

157 operated bots have automated 11.5M transactions

Digital Documents

61% of applications and forms completed within 5 days

Technology

Previously, no applications completed within 5 days

Industry Awards

Our Digital Solutions and Creative Agency won 28 industry and agency awards

How This Supports Our Strategy

Organic & New

Business Growth

Digital Solutions =

Competitive Differentiation

Catalyst for Contract

Amendments

Margin Improvement

Achievement of Service Levels

Quality Improvement

& Error Reduction

9 INVESTOR PRESENTATION

Future of Health

  • Expanding our commitment to help governments satisfy the rising demand for health services
  • Includes the delivery of health services
    directly (i.e., via clinicians or other health professionals) or indirectly (i.e., analytics, infection control)

What makes this strategic & how will we win?

What This Means:

In Scope

Assessments & Appeals

Care Navigation, Integration & Access

Tech-enabled Telecare & Assessments

Chronic Disease Prevention

Veterans, Military Staff & Families Counseling

Mental Health Provision

Out of Scope

Strong track record of delivering complex programs with a clinical dimension

Significant "open space"

exists to further

expand our assessment

business

Independence and conflict-free status area competitive advantage

Hospital Facilities Management

Staffing Hospitals & Providing Acute Care

Prescribing Medications

10 INVESTOR PRESENTATION

Attachments

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Disclaimer

Maximus Inc. published this content on 02 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 02 March 2024 20:43:36 UTC.

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