Intrum Germany Adopts FICO Customer Communications Solution – InsuranceNewsNet

InsuranceNewsNet — Your Industry. One Source.™

Sign in
  • Subscribe
  • About
  • Advertise
  • Contact
Home Now reading Newswires
Topics
    • Life Insurance
    • Annuity News
    • Health/Employee Benefits
    • Property and Casualty
    • Advisor News
    • Washington Wire
    • Regulation News
    • Sponsored Content
    • Webinars
    • Monthly Focus
  • INN Exclusives
  • NewsWires
  • Magazine
  • Free Newsletters
Sign in or register to be an INNsider.
  • INN Exclusives
  • NewsWires
  • Magazine
  • Free Newsletters
  • Insider
  • About
  • Advertise
  • Editorial Staff
  • Contact
  • Newsletters

Get Social

  • Facebook
  • Twitter
  • LinkedIn
Newswires
Newswires RSS Get our newsletter
Order Prints
April 7, 2021 Newswires No comments
Share
Share
Tweet
Email

Intrum Germany Adopts FICO Customer Communications Solution

PR Newswire

BENSHEIM, Germany, April 7, 2021 /PRNewswire/ -- COVID-19 is wreaking havoc on consumers' finances and with jobs losses mounting, many consumers are facing debt struggles.  Intrum – one of Germany's most ethical debt purchase and collection companies – has turned to global software and analytics provider FICO to bring its customer communications to the next level.

FICO Corporate logo.  (PRNewsFoto/FICO)

For more information visit https://www.fico.com/en/products/fico-customer-communication-services

"We are anticipating a significant increase of consumers struggling to clear their debts," said Florian Wöretshofer, managing director and CEO at Intrum Germany. "Through the digitalisation of customer communication it is possible to reach each customer through the medium they are the most comfortable with and responsive to – be that app, email, SMS, or phone. FICO was an ideal fit as by combining automation with analytics we can free up our staff to personally handle the more complex customer needs."

FICO® Customer Communication Services connect with customers in the right manner throughout the customer credit lifecycle. 

"Intrum is always striving to improve for their customers," said Jens Dauner, who manages FICO's operations in the DACH region and Central and Eastern Europe.  "Their customer feedback is tremendous. We are working with them to build an even more responsive system that will help scale up to the volume of consumer debt that is coming without compromising any aspect of the customer journey."

About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 195 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 120 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time.

Learn more at https://www.fico.com

FICO is a registered trademark of Fair Isaac Corporation in the U.S. and other countries.

About Intrum

Intrum is Europe's undisputed market leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations.

We have more than 10,000 experienced employees across 24 countries in Europe plus Latin America (Brazil). Our headquarters is located in Stockholm, Sweden, and we are listed on the Stockholm Stock Exchange. In Germany, more than 500 people are employed at the Heppenheim, Essen, Hamburg, Eberswalde and Kleinmachnow sites.

We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum's wide range of credit management services, we help companies of all sizes to improve their cash flow and increase liquidity.

Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation.

This is how we lead the way to a sound economy for companies, individuals and society as a whole.

www.intrum.de

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/intrum-germany-adopts-fico-customer-communications-solution-301263739.html

SOURCE FICO

Older

Beyond The Pandemic: London’s Financial Hub Seeks A Rebirth

Newer

Rice University: Houston Flooding Polluted Reefs More Than 100 Miles Offshore

Advisor News

  • Teach your clients effective strategies for today’s retirement
  • Consumers are pulling back on spending. They're also tapping savings and taking on debt.
  • Banks announce dividend plansTruist, Wells Fargo, Bank of America announce dividend hike plans
  • Jerry Shenk: Social Security demagoguery
  • Rick Kahler: My state flunked financial literacy. How about yours?
More Advisor News

Annuity News

  • Winning $300 million Powerball ticket purchased in Middlebury
  • Sammons names Kevin Mechtley to newly created product innovation role
  • Athene completes pension group annuity deal with Lockheed Martin
  • Integrity expands annuity, life insurance distribution with Annuity Agents Alliance
  • Nationwide increases roll-up rate, payout percentage on L.inc+ suite
Sponsor
More Annuity News

Health/Employee Benefits News

  • Aetna drops prior authorization for most cataract surgeries
  • Despite recession fears, employers look to enhance benefits in 2023
  • How will Roe v. Wade reversal impact employee health plans?
  • Jury still out on new insurance plan for Idaho schools
  • Citadel reaches $7.85M settlement over switching patients to boost Medicare payments
More Health/Employee Benefits News

Life Insurance

  • Wisconsin seeks policyholders of insolvent Time Insurance Co. products
  • 4 things to know about the return of premium life insurance
  • Murdaugh, Curtis Smith hit with new SC grand jury indictments
  • Foresters Financial boosts UL crediting rate to 4.75%
  • Protective Life releases 2021 sustainability report
More Life Insurance

- Presented By -

How to Write For InsuranceNewsNet

Find out how you can submit content for publishing on our website.
View Guidelines

FEATURED OFFERS

It’s time for John Hancock Insurance • See how our cutting-edge solutions can help you grow your life insurance business. Get to know us.
Grow your life insurance business with John Hancock • It’s time to see how our cutting-edge solutions can help you and your clients get to know us.

Press ReleasesAll press releases

  • iPipeline® Provides Advisors Excel with Unified Path Toward Accessing Core Data Analytics in Financial Services
  • iPipeline® Adds Speed of Underwriting to Quote Engine with Ethos to Deliver Insurance to Agents in Minutes
  • National Life Will Host Annual Investor Call
  • RFP #T01622
  • OneAmerica Commits $1 Million Toward Financial Literacy
Add your Press Release >

Topics

  • Life Insurance
  • Annuity News
  • Health/Employee Benefits
  • Property and Casualty
  • Advisor News
  • Washington Wire
  • Regulation News
  • Sponsored Content
  • Webinars
  • Monthly Focus

Top Sections

  • Life Insurance
  • Annuity News
  • Health/Employee Benefits News
  • Property and Casualty News
  • AdvisorNews
  • Washington Wire
  • Insurance Webinars

Our Company

  • About
  • Editorial Staff
  • Magazine
  • Write for INN
  • Advertise
  • Contact

Sign up for our FREE e-Newsletter!

Get breaking news, exclusive stories, and money- making insights straight into your inbox.

select Newsletter Options
Facebook Linkedin Twitter
© 2022 InsuranceNewsNet.com, Inc. All rights reserved.
  • Terms & Conditions
  • Privacy Policy
  • AdvisorNews

Sign in with your INNsider Account

Not registered? Become an INNsider.