INFORMATION FROM THE DEPARTMENT OF BUSINESS AND INDUSTRY FOR CONSUMERS, LICENSEES, BUSINESSES AND HOMEOWNERS IMPACTED BY THE HAWK FIRE

The following information was released by the Nevada Department of Business and Industry:

Division of Insurance

More than 90,000 Washoe County residents are displaced, as the Hawk Fire continues to endanger families and homes near Peavine Peak and the Somersett area. Commissioner Ned Gaines and the Division are monitoring the fires behaviors, evacuation orders, and impacted neighborhoods. Local officials have reported the Hawk fire has burned structures and homes but have not yet released an official count.

The Division requests insurers provide flexibility to impacted policyholders on premium payments and to provide support in the claims filing process. Impacted insureds should review their homeowner's, rental, condominium and business policies to determine what coverage is available to them. Many policies cover additional living expenses to pay for hotels, food and other unexpected costs due to being evacuated from home. Business insurance policies may cover loss of income for businesses forced to close due to the wildfires.

Insureds impacted by a fire evacuation may be entitled to cost reimbursement from their insurance company for loss of use and additional living expenses. Insureds should review their policy and contact their insurance agent or insurance company before filing a claim. If they experience issues filing a claim or need help navigating the process, consumers are encouraged to attempt to resolve any issues with their insurance agent and/or insurance company by working with them directly or contacting the Division to file a formal complaint.

The Division of Insurance will work with licensed entities who are impacted by the wildfires on license renewals and submission of required reports. Please contact the Division at 775-687-0700 option 2 to provide details of your issue.

Resources:

Wildfire Recovery Guide for Consumers: https://doi.nv.gov/Recovery/

To better understand your insurance policy, read How to Read Your Policy at https://doi.nv.gov/Consumers/Homeowners-Insurance/Read-Your-Policy/.

Learn more about preparing a home inventory at https://doi.nv.gov/Consumers/Homeowners-Insurance/Home-Inventory/

Office of the Labor Commissioner

The Office of the Labor Commissioners (OLC) Carson City location is operating normally and remains open to the public. Online services are also available. The agency will provide flexibility on deadlines for licensees, parties to current claims, and other constituents affected by the fires who have pending matters before the OLC.

OLC site visits in affected areas will not occur until further notice, and Professional Employer Organization (PEO) licensees with pending site visits in those areas may experience delays in the processing and distribution of their 20262027 licenses. The OLC will continue to monitor conditions and provide regulatory flexibility as needed. For additional information, visit https://labor.nv.gov or contact the OLC at [email protected].

Nevada Transportation Authority

On August 23rd, 2026, the Governor issued a Declaration of Emergency due to the Hawk Fire. Under NAC 706A.290(2), transportation network companies are prohibited from charging a fare that exceeds the base fare during a declared state of emergency. Accordingly, TNCs operating within the area of the declared emergency may not impose surge pricing.

The NTA encourages anyone who believe a TNC has charged a fare in violation of this provision to file a complaint with the Authority and provide information about the trip, including the date and time, name of company, pick up and drop off locations, fare charged and any other documents at https://nta.nv.gov.

Mortgage Lending Division

MLD is prepared to offer guidance to any impacted licensees or consumers experiencing delays or difficulties completing mortgage transactions. We are also evaluating potential regulatory flexibilities, if needed, to support affected individuals. In addition, the Division will continue to track and report any emerging concerns or requests for assistance from the public.

If you are experiencing any mortgage-related issues connected to the Hawk Fire, please contact the Mortgage Lending Division so we may assist you.

For general inquiries, please contact us at 702-486-0782 or [email protected].

For licensing-related questions, please reach us at [email protected].

Nevada Housing Division

The Nevada Housing Division is working to identify Low Income Housing Tax Credit and Manufactured Home Community properties that may be potentially impacted by the fire and are monitoring the situation to determine what assistance may be available to impacted residents.

If you have questions or concerns about your manufactured home or if you are a resident of a Federally Assisted Low Income Housing Community, the division can be reached by email at [email protected].

Division of Industrial Relations

The division is operating as normal and no changes to regulatory or reporting requirements have been implemented. The division offers the following reminders:

Employers should continue to follow normal workplace safety and injury-reporting requirements. Employers are reminded that work-related fatalities must be reported to Nevada OSHA within 8 hours, and inpatient hospitalizations, amputations, or loss of an eye must be reported within 24 hours. Nevada OSHA can be reached at (775) 688-3700 in Northern Nevada. Additional information regarding workplace incident reporting is available through the Nevada OSHA Report an Accident or Fatality webpage.

Employees who experience a work-related injury or illness should notify their employer and follow the normal workers compensation claim process. Information and resources for injured workers, employers, insurers, and medical providers are available through the Nevada Workers Compensation Section. WCS can also be reached at (775) 684-7270 in Northern Nevada.

Real Estate Division

The Nevada Real Estate Division is available to assist any licensees that may be affected by the fires in Northern Nevada. Licensees that are unable to renew online or mail in their renewals are requested to contact the Licensing Section for assistance. Our staff will work with affected licensees to make appropriate accommodations. Education providers and applicants for Real Estate Testing please contact the Education section for assistance.

Licensing: [email protected]; Phone: (702) 486-0951; Fax: (702) 486-4275

Education Section: [email protected]; Phone: (702) 486-4489; Fax: (702) 486-4275

For Homeowners Associations requiring assistance on annual registrations and renewals, please contact [email protected]; Phone: (702) 486-4480.

About the Department of Business and Industry

The Department of Business and Industry is a cabinet-level agency in Nevada State government. Our objective is to encourage and promote the development and growth of business and to ensure the legal operation of business to protect consumers by maintaining a fair and competitive regulatory environment. To learn more, visithttp://business.nv.gov.