HI MARLEY INTEGRATES GRAMMARLY'S AI WRITING ASSISTANCE TO ENSURE CONFIDENCE IN CUSTOMER COMMUNICATIONS
Improving Policyholder and Carrier Interactions With Enhanced Efficiency, Clarity and Quality
Improving retention depends on how well carriers communicate with their customers. Hi Marley's recent study of time to first contact revealed that adjuster responsiveness correlates directly with customer satisfaction and faster claims resolution. In the study, the top 25 percent of claims adjusters with the lowest median time to first contact resolved claims 10 percent faster than the bottom 25 percent, resulting in three days reduced cycle time. Furthermore, according to Hi Marley's policyholder survey, respondents said "speed of response" is the most important expectation when texting with an insurance company.
Responsiveness matters in claims communications. Earlier this year, Hi Marley introduced Coaching capabilities to provide actionable insights, which guide adjusters to claims conversations that require attention, improving response time by 20 percent. Integrating
"We know even the slightest missteps in handling claims have an outsized impact on the customer experience, and that can be the difference between a five and four-star satisfaction score," said
"We launched
To learn more about how leading insurance carriers use Hi Marley's Coaching capabilities to improve customer communication and satisfaction, click here.
Hi Marley is the intelligent collaboration platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley's industry leading analytics to deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world's leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
Contact:
Escalate PR for Hi Marley
[email protected]
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