Dacken & Associates aim to grow through good service

BANCROFT-Dacken and Associates opened their doors in 1985 after Ron Dacken bought the insurance company from Kenny Mulligan earlier that year.

Today, the company sells crop, home, health and auto insurance.

In the early 2000s, the Bancroft location moved to the building next door. Ron's son, Dan Dacken, came to work for the company in 2014. He slowly began to take over the company from his dad.

"I moved back here in 2014 and started working with him.

And now, my dad is kind of on his way out and I'm taking over," said Dacken

The company consists of four staff members. Marla Nerem has worked at Dacken and Associates in their Lone Rock office since the company was purchased in 1985. After more than 36 years at Dacken and Associates, she retired as of the end of June. Jodi Smith has been with Dacken and Associates since 1996.

The company specializes in the needs of the customers, crop insurance and personal lines like home and auto. No day is the same at Dacken and Associates.

Some days they are doing paperwork and other days they are filing claims after a storm has hit or they are working on new quotes and servicing existing policies.

"Crop insurance is probably half the business or so," said Dacken

They hope to grow their business and progress through service.

The company puts a premium on service and quality work.

Their goal is to meet the needs of their customers. They expect their business to grow, adapting to what is changing in the market.

"We hope to maintain a presence in town and the surrounding area and continue to grow," said Dacken.

COVID did not have a big impact on the business. Due to the pandemic, most customers were not coming to the office.

However, technology allowed the business to keep in contact and communicate with its clients.

Dacken and Associates believe that their company is special because of its customer service.

They value their customers and the relationship they have built with them. The company services many loyal customers that have been with them since the beginning.

Nerem said, "It's like the customers are friends."

If you would like to learn more, contact 515-320-3469.