California drivers eligible for discount may have been hurt by improper policies, state warns [The Sacramento Bee]
California Insurance Commissioner
That message came after Californians had complained to the
“These alleged passive-aggressive tactics by insurance companies to slow down drivers’ access to coverage are unacceptable, dangerous, and will not be tolerated,” he said in a statement.
The memo said the department had received “numerous consumer complaints” about auto insurance companies but did not specify which companies were the subject of the allegations. In an email, an unidentified spokesperson for the department said the agency could not share specific complaint information.
In a news release, the department said residents claim that some companies may not be offering a “Good Driver” discount to everyone who qualifies. Also, companies may be “imposing unreasonable application requirements” that are unrelated to eligibility criteria for the cost reduction. They include: having to complete unnecessarily lengthy questionnaires, verify employment or school information or submit additional documentation.
The agency said it contacted insurance companies and several had already stopped certain practices and taken other actions to restore coverage.
©2023 The Sacramento Bee. Visit sacbee.com. Distributed by Tribune Content Agency, LLC.
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