BROWN & BROWN, INC. - 10-K - Management's Discussion and Analysis of Financial Condition and Results of Operations. - Insurance News | InsuranceNewsNet

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February 23, 2022 Newswires
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BROWN & BROWN, INC. – 10-K – Management's Discussion and Analysis of Financial Condition and Results of Operations.

Edgar Glimpses

General

Company Overview


The following discussion should be read in conjunction with our Consolidated
Financial Statements and the related Notes to those Financial Statements
included elsewhere in this Annual Report on Form 10-K. In addition, please see
"Information Regarding Non-GAAP Measures" below, regarding important information
on non-GAAP financial measures contained in our discussion and analysis.

We are a diversified insurance agency, wholesale brokerage, insurance programs
and services organization headquartered in Daytona Beach, Florida. As an
insurance intermediary, our principal sources of revenue are commissions paid by
insurance companies and, to a lesser extent, fees paid directly by customers.
Commission revenues generally represent a percentage of the premium paid by an
insured and are affected by fluctuations in both premium rate levels charged by
insurance companies and the insureds' underlying "insurable exposure units,"
which are units that insurance companies use to measure or express insurance
exposed to risk (such as property values, sales or payroll levels) to determine
what premium to charge the insured. Insurance companies establish these premium
rates based upon many factors, including loss experience, risk profile and
reinsurance rates paid by such insurance companies, none of which we control. We
also operate a capitalized captive insurance facility (the "Captive") for the
purpose of having additional capacity to sell property insurance for earthquake
and wind exposed properties. The Captive buys reinsurance, limiting, but not
eliminating the Company's exposure to underwriting losses and revenues are
recognized as net retained earned premiums over the associated policy periods.

We have increased revenues every year from 1993 to 2021, with the exception of
2009, when our revenues declined 1.0%. Our revenues grew from $95.6 million in
1993 to $3.1 billion in 2021, reflecting a compound annual growth rate of 13.2%.
In the same 28-year period, we increased net income from $8.1 million to $587.1
million in 2021, a compound annual growth rate of 16.5%.

The volume of business from new and existing customers, fluctuations in
insurable exposure units, changes in premium rate levels, changes in general
economic and competitive conditions, a health pandemic, and the occurrence of
catastrophic weather events all affect our revenues. For example, level rates of
inflation or a general decline in economic activity could limit increases in the
values of insurable exposure units. Conversely, increasing costs of litigation
settlements and awards could cause some customers to seek higher levels of
insurance coverage. Historically, we have grown our revenues as a result of our
focus on net new business and acquisitions. We foster a strong, decentralized
sales and service culture which enables responsiveness to changing business
conditions and drives accountability for results.

The term "Organic Revenue," a non-GAAP measure, is our core commissions and fees
less: (i) the core commissions and fees earned for the first 12 months by
newly-acquired operations; (ii) divested business (core commissions and fees
generated from offices, books of business or niches sold or terminated during
the comparable period); and (iii) the period over period impact of foreign
currency translation, which is calculated by applying current year foreign
exchange rates to the same period in the prior year. The term "core commissions
and fees" excludes profit-sharing contingent commissions and guaranteed
supplemental commissions, and therefore represents the revenues earned directly
from specific insurance policies sold, and specific fee-based services rendered.
"Organic Revenue" is reported in this manner in order to express the current
year's core commissions and fees on a comparable basis with the prior year's
core commissions and fees. The resulting net change reflects the aggregate
changes attributable to: (i) net new and lost accounts; (ii) net changes in our
customers' exposure units; (iii) net changes in insurance premium rates or the
commission rate paid to us by our carrier partners; and (iv) the net change in
fees paid to us by our customers. Organic Revenue is reported in "Results of
Operations" and in "Results of Operations - Segment Information" of this Annual
Report on Form 10-K. In connection with the Captive, we will recognize revenue
starting in 2022 on a net retained earned premiums basis in a manner consistent
with core commissions and fees. Beginning in 2022 we will no longer exclude
guaranteed supplemental commissions from core commissions and fees and therefore
they will be a component of Organic Revenue. We anticipate presenting certain
prior periods accordingly so that the calculation of Organic Revenue compares
both periods on the same basis. Guaranteed supplemental commissions are a small
and increasingly more stable source of revenue that are highly correlated to
core commissions, so excluding them provides no meaningful incremental value in
evaluating our revenue performance.

We also earn "profit-sharing contingent commissions," which are commissions
based primarily on underwriting results, but which may also reflect
considerations for volume, growth and/or retention. These commissions, which are
included in our commissions and fees in the Consolidated Statement of Income,
are accrued throughout the year based on actual premiums written and are
primarily received in the first and second quarters of each subsequent year,
based upon the aforementioned considerations for the prior year(s). Over the
last three years, profit-sharing contingent commissions have averaged
approximately 3.0% of commissions and fees revenue.

Certain insurance companies offer guaranteed fixed-base agreements, referred to
as "Guaranteed Supplemental Commissions" ("GSCs") in lieu of profit-sharing
contingent commissions. GSCs are accrued throughout the year based on actual
premiums written. Over the last three years, GSCs have averaged less than 1.0%
of commissions and fees revenue.

Combined, our profit-sharing contingent commissions and GSCs for the year ended
December 31, 2021 increased by $14.1 million over 2020. This increase was the
result of recent acquisitions and qualifying for certain profit-sharing
contingent commissions and GSCs in
2021 that we did not qualify for in the prior year.

Fee revenues primarily relate to services other than securing coverage for our
customers, as well as fees negotiated in lieu of commissions, and are recognized
as performance obligations are satisfied. Fee revenues are generated by: (i) our
Services segment, which provides insurance-related services, including
third-party claims administration and comprehensive medical utilization
management services in both the workers' compensation and all-lines liability
arenas, as well as Medicare Set-aside services, Social Security disability and
Medicare

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benefits advocacy services, and claims adjusting services; (ii) our National
Programs and Wholesale Brokerage segments, which earn fees primarily for the
issuance of insurance policies on behalf of insurance companies; and (iii) our
Retail segment in our large-account customer base, where we primarily earn fees
for securing insurance for our customers, and in our automobile dealer services
("F&I") businesses where we primarily earn fees for assisting our customers with
creating and selling warranty and service risk management programs. Fee revenues
as a percentage of our total commissions and fees, represented 27.4% in 2021 and
26.1% in 2020.

For the years ended December 31, 2021 and 2020, our commissions and fees growth
rate was 16.9% and 9.3%, respectively, and our consolidated Organic Revenue
growth rate was 10.4% and 3.8%, respectively.


Investment income consists primarily of interest earnings on operating cash, and
where permitted, on premiums and advance premiums collected and held in a
fiduciary capacity before being remitted to insurance companies. Our policy is
to invest available funds in high-quality, short-term fixed income investment
securities. Investment income also includes gains and losses realized from the
sale of investments. Other income primarily reflects legal settlements and other
miscellaneous revenues.

Income before income taxes for the year ended December 31, 2021 increased by
$138.7 million over 2020, as a result of net new business, acquisitions we
completed since 2020, and management of our expense base, partially offset by an
increase in the change in estimated acquisition earn-out payables.

Information Regarding Non-GAAP Measures


In the discussion and analysis of our results of operations, in addition to
reporting financial results in accordance with generally accepted accounting
principles ("GAAP"), we provide references to the following non-GAAP financial
measures as defined in Regulation G of SEC rules: Organic Revenue, Organic
Revenue growth, EBITDAC and EBITDAC Margin. EBITDAC is defined as income before
interest, income taxes, depreciation, amortization, and the change in estimated
acquisition earn-out payables ("EBITDAC"). EBITDAC Margin is defined as EBITDAC
divided by total revenues. We view these non-GAAP financial measures as
important indicators when assessing and evaluating our performance on a
consolidated basis and for each of our segments because they allow us to
determine a more comparable, but non-GAAP, measurement of revenue growth and
operating performance that is associated with the revenue sources that were a
part of our business in both the current and prior year. We believe that Organic
Revenue provides a meaningful representation of our operating performance and
view Organic Revenue growth as an important indicator when assessing and
evaluating the performance of our four segments. Organic Revenue can be
expressed as a dollar amount or a percentage rate when describing Organic
Revenue growth. We use Organic Revenue growth in determining incentive cash
compensation and as a performance measure in our equity incentive grants for our
executive officers and other key
employees. We use EBITDAC Margin for incentive cash compensation determinations
for our executive officers. We view EBITDAC and EBITDAC Margin as important
indicators of operating performance, because they allow us to determine more
comparable, but non-GAAP, measurements of our operating margins in a meaningful
and consistent manner by removing the significant non-cash items of
depreciation, amortization, and the change in estimated acquisition earn-out
payables, as well as interest expense and taxes, which are reflective of
investment and financing activities, not operating performance.

These measures are not in accordance with, or an alternative to the GAAP
information provided in this Annual Report on Form 10-K. We present such
non-GAAP supplemental financial information because we believe such information
is of interest to the investment community and because we believe they provide
additional meaningful methods of evaluating certain aspects of our operating
performance from period to period on a basis that may not be otherwise apparent
on a GAAP basis. We believe these non-GAAP financial measures improve the
comparability of results between periods by eliminating the impact of certain
items that have a high degree of variability. Our industry peers may provide
similar supplemental non-GAAP information with respect to one or more of these
measures, although they may not use the same or comparable terminology and may
not make identical adjustments. This supplemental financial information should
be considered in addition to, not in lieu of, our Consolidated Financial
Statements.

Tabular reconciliations of this supplemental non-GAAP financial information to
our most comparable GAAP information are contained in this Annual Report on Form
10-K under "Results of Operation - Segment Information."

Acquisitions

Part of our business strategy is to attract high-quality insurance
intermediaries and service organizations to join our operations. From 1993
through the fourth quarter of 2021, we acquired 580 insurance intermediary
operations.

Critical Accounting Policies


Our Consolidated Financial Statements are prepared in accordance with GAAP. The
preparation of these financial statements requires us to make estimates and
judgments that affect the reported amounts of assets, liabilities, revenues and
expenses. We continually evaluate our estimates, which are based upon a
combination of historical experience and assumptions that we believe to be
reasonable under the circumstances. These estimates form the basis for our
judgments about the recognition of revenues, expenses, carrying values of our
assets and liabilities, of which values are not readily apparent from other
sources. Actual results may differ from these estimates.

                                       28
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We believe that of our significant accounting and reporting policies, the more
critical policies include our accounting for revenue recognition, business
combinations and purchase price allocations, intangible asset impairments,
non-cash stock-based compensation and reserves for litigation. In particular,
the accounting for these areas requires significant use of judgment to be made
by management. Different assumptions in the application of these policies could
result in material changes in our consolidated financial position or
consolidated results of operations.

Revenue Recognition


The majority of our revenue is commissions derived from our performance as
agents and brokers, acting on behalf of insurance carriers to sell products to
customers that are seeking to transfer risk, and conversely, acting on behalf of
those customers in negotiating with insurance carriers seeking to acquire risk
in exchange for premiums. In the majority of these arrangements, our performance
obligation is complete upon the effective date of the bound policy, as such,
that is when the associated revenue is recognized. In some arrangements, where
we are compensated through commissions, we also perform other services for our
customer beyond binding of coverage. In those arrangements we apportion the
commission between binding of coverage and other services based on their
relative fair value and recognize the associated revenue as those performance
obligations are satisfied. Where the Company's performance obligations have been
completed, but the final amount of compensation is unknown due to variable
factors, we estimate the amount of such compensation. We refine those estimates
upon our receipt of additional information or final settlement, whichever occurs
first.

To a lesser extent, the Company earns revenues in the form of fees. Like
commissions, fees paid to us in lieu of commission, are recognized upon the
effective date of the bound policy. When we are paid a fee for service, however,
the associated revenue is recognized over a period of time that coincides with
when the customer simultaneously receives and consumes the benefit of our work,
which characterizes most of our claims processing arrangements and various
services performed in our property and casualty, and employee benefits
practices. Other fees are typically recognized upon the completion of the
delivery of the agreed-upon services to the customer.

To a much lesser extent, the Company will earn revenues starting in 2022 in the
form of net retained earned premiums in connection with the Captive, in which
the majority of underwriting risk is reinsured and a small portion is retained
by the Company. These premiums are reported net of the ceded premiums for
reinsurance and recognized evenly over the associated policy periods.

Management determines a policy cancellation reserve based upon historical
cancellation experience adjusted in accordance with known circumstances.

Please see Note 2 "Revenues" in the "Notes to Consolidated Financial Statements"
for additional information regarding the nature and timing of our revenues.

Business Combinations and Purchase Price Allocations


We have acquired significant intangible assets through acquisitions of
businesses. These assets generally consist of purchased customer accounts,
non-compete agreements, and the excess of purchase prices over the fair value of
identifiable net assets acquired (goodwill). The determination of estimated
useful lives and the allocation of purchase price to intangible assets requires
significant judgment and affects the amount of future amortization and possible
impairment charges.

In connection with acquisitions, we record the estimated value of the net
tangible assets purchased and the value of the identifiable intangible assets
purchased, which typically consist of purchased customer accounts and
non-compete agreements. Purchased customer accounts include the right to
represent insureds or claimants supported by the physical records and files
obtained from acquired businesses that contain information about insurance
policies, customers and other matters essential to policy renewals of delivery
of services. Their value primarily represents the present value of the
underlying cash flows expected to be received over the estimated future duration
of the acquired customer relationships. The valuation of purchased customer
accounts involves significant estimates and assumptions concerning matters such
as cancellation frequency, expenses and discount rates. Any change in these
assumptions could affect the carrying value of purchased customer accounts.
Non-compete agreements are valued based upon their duration and any unique
features of the particular agreements. Purchased customer accounts and
non-compete agreements are amortized on a straight-line basis over the related
estimated lives and contract periods, which typically range from 3 to 15 years.
The excess of the purchase price of an acquisition over the fair value of the
identifiable tangible and intangible assets is assigned to goodwill and is not
amortized.

The recorded purchase prices for all acquisitions include an estimation of the
fair value of liabilities associated with any potential earn-out provisions,
where an earn-out is part of the negotiated transaction. Subsequent changes in
the fair value of earn-out obligations are recorded in the Consolidated
Statement of Income as a result of updated expectations for the performance of
the associated business.

                                       29
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The fair value of earn-out obligations is based upon the present value of the
expected future payments to be made to the sellers of the acquired businesses in
accordance with the provisions contained in the respective purchase agreements.
In determining fair value, the acquired business's future performance is
estimated using financial projections developed by management for the acquired
business, and this estimate reflects market participant assumptions regarding
revenue growth and/or profitability. The expected future payments are estimated
based on the earn-out formula and performance targets specified in each purchase
agreement compared to the associated financial projections. These estimates are
then discounted to a present value using a risk-adjusted rate that takes into
consideration the likelihood that the forecast earn-out payments will be made.

Intangible Assets Impairment


Goodwill is subject to at least an annual assessment for impairment, measured by
a fair-value-based test. Amortizable intangible assets are amortized over their
useful lives and are subject to an impairment review based upon an estimate of
the undiscounted future cash flows resulting from the use of the assets. To
determine if there is potential impairment of goodwill, we compare the fair
value of each reporting unit with its carrying value. The Company may elect to
first perform a qualitative assessment to determine whether it is more likely
than not that a reporting unit is impaired. If the Company does not perform a
qualitative assessment, or if it is determined that it is more likely than not
that the fair value of a reporting unit exceeds its carrying amount, the Company
will calculate the fair value of the reporting unit. If the fair value of the
reporting unit is less than its carrying value, an impairment loss would be
recorded to the extent that the fair value of the goodwill within the reporting
unit is less than its carrying value. Fair value is estimated based upon
multiples of EBITDAC, or on a discounted cash flow basis.

Management assesses the recoverability of our goodwill and our amortizable
intangibles and other long-lived assets annually and whenever events or changes
in circumstances indicate that the carrying value of such assets may not be
recoverable. Any of the following factors, if present, may trigger an impairment
review: (i) a significant underperformance relative to historical or projected
future operating results, (ii) a significant negative industry or economic
trend, and (iii) a significant decline in our market capitalization. If the
recoverability of these assets is unlikely because of the existence of one or
more of the above-referenced factors, an impairment analysis is performed.
Management must make assumptions regarding estimated future cash flows and other
factors to determine the fair value of these assets. If these estimates or
related assumptions change in the future, we may be required to revise the
assessment and, if appropriate, record an impairment charge. We completed our
most recent evaluation of impairment for goodwill as of November 30, 2021 and
determined that the fair value of goodwill exceeded the carrying value of such
assets. Additionally, there have been no impairments recorded for amortizable
intangible assets for the years ended December 31, 2021 and 2020.

Non-Cash Stock-Based Compensation

We grant non-vested stock awards to our employees, with the related compensation
expense recognized in the financial statements over the associated service
period based upon the grant-date fair value of those awards. During the
performance measurement period, we review the probable outcome of the
performance conditions associated with our performance awards and align the
expense accruals with the expected performance outcome.


During the first quarter of 2021, the performance conditions for approximately
1.2 million shares of the Company's common stock granted under the Company's
2010 SIP and approximately 22,000 shares of the Company's common stock granted
under the Company's 2019 SIP were determined by the Compensation Committee to
have been satisfied relative to performance-based grants issued in 2018 and
2020. These grants had a performance measurement period that concluded on
December 31, 2020. The vesting condition for these grants requires continuous
employment for a period of up to five years from the 2018 grant date and four
years from the 2020 grant date in order for the awarded shares to become fully
vested and nonforfeitable. As a result of the awarding of these shares, the
grantees will be eligible to receive payments of dividends and exercise voting
privileges after the awarding date, and the awarded shares will be included as
issued and outstanding common stock shares and included in the calculation of
basic and diluted net income per share.

During the first quarter of 2022, the performance conditions for approximately
1.3 million shares of the Company's common stock granted under the Company's
2010 SIP and approximately 22,000 shares of the Company's common stock granted
under the Company's 2019 SIP were determined by the Compensation Committee to
have been satisfied relative to performance-based grants issued in 2019 and
2021. These grants had a performance measurement period that concluded on
December 31, 2021. The vesting condition for these grants requires continuous
employment for a period of up to five years from the 2019 grant date and four
years from the 2021 grant date in order for the awarded shares to become fully
vested and nonforfeitable. As a result of the awarding of these shares, the
grantees will be eligible to receive payments of dividends and exercise voting
privileges after the awarding date, and the awarded shares will be included as
issued and outstanding common stock shares and included in the calculation of
basic and diluted net income per share.

Litigation and Claims


We are subject to numerous litigation claims that arise in the ordinary course
of business. If it is probable that a liability has been incurred at the date of
the financial statements and the amount of the loss is estimable, an accrual for
the costs to resolve these claims is recorded in accrued expenses in the
accompanying Consolidated Financial Statements. Professional fees related to
these claims are included in other operating expenses in the accompanying
Consolidated Statement of Income as incurred. Management, with the assistance of
in-house and outside counsel, determines whether it is probable that a liability
has been incurred and estimates the amount of loss based upon analysis of
individual issues. New developments or changes in settlement strategy in dealing
with these matters may significantly affect the required reserves and affect our
net income.

                                       30
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RESULTS OF OPERATIONS FOR THE YEARS ENDED DECEMBER 31, 2021 AND 2020


The following discussion and analysis regarding results of operations and
liquidity and capital resources should be considered in conjunction with the
accompanying Consolidated Financial Statements and related Notes. For a
comparison of our results of operations and liquidity and capital resources for
the years ended December 31, 2020 and 2019, please see Part II, Item 7 of our
Annual Report on Form 10-K filed with the Securities and Exchange Commission on
February 23, 2021.

Financial information relating to our Consolidated Financial Results is as
follows:


(in thousands, except percentages)                 2021          % Change   

2020

REVENUES

Core commissions and fees                       $ 2,946,291           17.0 %    $ 2,518,980
Profit-sharing contingent commissions                82,226           15.9 %         70,934
Guaranteed supplemental commissions                  19,005           17.4 %         16,194
Investment income                                     1,099          (60.9 )%         2,811
Other income, net                                     2,777          (37.7 )%         4,456
Total revenues                                    3,051,398           16.8 %      2,613,375
EXPENSES
Employee compensation and benefits                1,636,911           14.0 %      1,436,377
Other operating expenses                            402,941           10.1 %        365,973
(Gain)/loss on disposal                              (9,605 )          NMF           (2,388 )
Amortization                                        119,593           10.2 %        108,523
Depreciation                                         33,309           26.8 %         26,276
Interest                                             64,981           10.2 %         58,973
Change in estimated acquisition earn-out
payables                                             40,445            NMF           (4,458 )
Total expenses                                    2,288,575           15.0 %      1,989,276
Income before income taxes                          762,823           22.2 %        624,099
Income taxes                                        175,719           22.4 %        143,616
NET INCOME                                      $   587,104           22.2 %    $   480,483
Income Before Income Taxes Margin (1)                  25.0 %                          23.9 %
EBITDAC (2)                                     $ 1,021,151           25.5 %    $   813,413
EBITDAC Margin (2)                                     33.5 %                          31.1 %
Organic Revenue growth rate (2)                        10.4 %                           3.8 %

Employee compensation and benefits relative

  to total revenues                                    53.6 %                          55.0 %
Other operating expenses relative to total
revenues                                               13.2 %                          14.0 %
Capital expenditures                            $    45,045          (36.3 )%   $    70,700
Total assets at December 31                     $ 9,795,443            9.2 %    $ 8,966,492



(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
NMF = Not a meaningful figure

Commissions and Fees

Commissions and fees, including profit-sharing contingent commissions and GSCs
for 2021, increased $441.4 million to $3,047.5 million, or 16.9% over 2020. Core
commissions and fees in 2021 increased $427.3 million, composed of (i) $261.3
million of net new and renewal business, which reflects an Organic Revenue
growth rate of 10.4%; (ii) $170.1 million from acquisitions that had no
comparable revenues in the same period of 2020; (iii) a positive impact from
foreign currency translation of $1.2 million; and (iv) an offsetting decrease of
$5.3 million related to commissions and fees revenue from business divested in
the preceding 12 months. Profit-sharing contingent commissions and GSCs for 2021
increased by $14.1 million, or 16.2%, compared to the same period in 2020. This
increase was the result of recent acquisitions and qualifying for certain
profit-sharing contingent commissions and GSCs in 2021 that we did not qualify
for in the prior year.

Investment Income

Investment income decreased to $1.1 million in 2021, compared with $2.8 million
in 2020. The decrease was primarily due to lower interest rates as compared to
the prior year.

                                       31
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Other Income, Net

Other income for 2021 was $2.7 million, compared with $4.5 million in 2020.
Other income consists primarily of legal settlements and other miscellaneous
income.

Employee Compensation and Benefits


Employee compensation and benefits expense as a percentage of total revenues was
53.6% for the year ended December 31, 2021 as compared to 55.0% for the year
ended December 31, 2020, and increased 14.0%, or $200.5 million. This increase
included $70.7 million of compensation costs related to stand-alone acquisitions
that had no comparable costs in the same period of 2020. Therefore, employee
compensation and benefits expense attributable to those offices that existed in
the same time periods of 2021 and 2020 increased by $129.8 million or 9.2%. This
underlying employee compensation and benefits expense increase was primarily
related to: (i) an increase in staff salaries attributable to salary inflation;
(ii) an increase in accrued performance bonuses; and (iii) an increase in
producer compensation associated with revenue growth.

Other Operating Expenses


Other operating expenses represented 13.2% of total revenues for 2021 as
compared to 14.0% for the year ended December 31, 2020. Other operating expenses
for 2021 increased $37.0 million, or 10.1%, from the same period of 2020 growing
slower than revenues. The net increase included: (i) $40.2 million of other
operating expenses related to stand-alone acquisitions that had no comparable
costs in the same period of 2020; (ii) increased data processing costs as we
invest in our business to drive future growth; (iii) slightly higher variable
operating expenses, including travel and entertainment and meeting-related
expenses; partially offset by (iv) non-recurring legal costs and the write-off
recorded in 2020 of certain receivables in one of our programs where it was
determined the collectability was in doubt and which did not recur in 2021.

Gain or Loss on Disposal


The Company recognized net gains on disposals of $9.6 million in 2021 and $2.4
million in 2020. The change in the net gain on disposal was due to activity
associated with sales of businesses or portions of businesses. Although we are
not in the business of selling customer accounts, we periodically sell an office
or a book of business (one or more customer accounts) that we believe does not
produce reasonable margins or demonstrate a potential for growth, or because
doing so is in the Company's best interest.

Amortization

Amortization expense for 2021 increased $11.1 million to $119.6 million, or
10.2% over 2020. This increase reflects the amortization of new intangibles from
businesses acquired within the past 12 months, partially offset by certain
intangible assets becoming fully amortized.

Depreciation


Depreciation expense for 2021 increased $7.0 million to $33.3 million, or 26.8%
over 2020. Changes in depreciation expense reflect the addition of fixed assets
resulting from business initiatives, net additions of fixed assets resulting
from businesses acquired in the past 12 months, partially offset by fixed assets
which became fully depreciated.

Interest Expense


Interest expense for 2021 increased $6.0 million to $65.0 million, or 10.2%,
from 2020. The increase is due to higher average debt balances from increased
borrowings associated with the issuance of bonds in September 2020, partially
offset by the decrease in interest rates associated with our floating rate debt
balances.

Change in Estimated Acquisition Earn-Out Payables


Accounting Standards Codification ("ASC") Topic 805-Business Combinations is the
authoritative guidance requiring an acquirer to recognize 100% of the fair value
of acquired assets, including goodwill and assumed liabilities (with only
limited exceptions) upon initially obtaining control of an acquired entity.
Additionally, the fair value of contingent consideration arrangements (such as
earn-out purchase price arrangements) at the acquisition date must be included
in the purchase price consideration. The recorded purchase price for
acquisitions includes an estimation of the fair value of liabilities associated
with any potential earn-out provisions. Subsequent changes in these earn-out
obligations are required to be recorded in the Consolidated Statement of Income
when incurred or reasonably estimated. Estimations of potential earn-out
obligations are typically based upon future earnings of the acquired operations
or entities, usually for periods ranging from one to three years.

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The net charge or credit to the Consolidated Statement of Income for the period
is the combination of the net change in the estimated acquisition earn-out
payables balance, and the interest expense imputed on the outstanding balance of
the estimated acquisition earn-out payables.

As of December 31, 2021, the fair values of the estimated acquisition earn-out
payables were reevaluated and measured at fair value on a recurring basis using
unobservable inputs (Level 3) as defined in ASC 820-Fair Value Measurement. The
resulting net changes, as well as the interest expense accretion on the
estimated acquisition earn-out payables, for the years ended December 31, 2021
and 2020 were as follows:

(in thousands)                                            2021             2020
Change in fair value of estimated acquisition
earn-out payables                                     $     34,209     $    (11,814 )
Interest expense accretion                                   6,236          

7,356

Net change in earnings from estimated acquisition

  earn-out payables                                   $     40,445     $     (4,458 )



For the years ended December 31, 2021 and 2020, the fair value of estimated
earn-out payables was reevaluated and increased by $34.2 million for 2021 and
decreased by $11.8 million for 2020, which are charges and credits respectively,
net of interest expense accretion, to the Consolidated Statement of Income for
2021 and 2020.

As of December 31, 2021, the estimated acquisition earn-out payables equaled
$291.0 million, of which $78.4 million was recorded as accounts payable and
$212.6 million was recorded as other non-current liabilities. As of December 31,
2020, the estimated acquisition earn-out payables equaled $258.9 million, of
which $79.2 million was recorded as accounts payable and $179.7 million was
recorded as other non-current liabilities.

Income Taxes

The effective tax rate on income from operations was 23.0% in 2021 and 2020.

RESULTS OF OPERATIONS - SEGMENT INFORMATION


As discussed in Note 16 "Segment Information" of the Notes to Consolidated
Financial Statements, we operate four reportable segments: Retail, National
Programs, Wholesale Brokerage and Services. On a segmented basis, changes in
amortization, depreciation and interest expenses generally result from activity
associated with acquisitions. Likewise, other revenues in each segment reflects
net gains primarily from legal settlements and miscellaneous income. As such, in
evaluating the operational efficiency of a segment, management focuses on the
Organic Revenue growth rate and EBITDAC margin.

The reconciliation of total commissions and fees included in the Consolidated
Statements of Income to Organic Revenue, a non-GAAP financial measure, including
by segment, and the growth rates for Organic Revenue for the year ended December
31, 2021 are as follows:

2021                              Retail(1)                 National Programs          Wholesale Brokerage               Services                        Total
(in thousands, except
  percentages)              2021            2020           2021          2020           2021          2020          2021          2020           2021            2020

Commissions and fees $ 1,764,922 $ 1,470,093 $ 701,108 $ 609,842 $ 402,635 $ 352,161 $ 178,857 $ 174,012 $ 3,047,522 $ 2,606,108
Total change

             $   294,829                     $  91,266                   $   50,474                   $   4,845                   $   441,414
Total growth %                  20.1 %                        15.0 %                       14.3 %                       2.8 %                        16.9 %
Profit-sharing
contingent
  commissions                (38,895 )       (35,785 )     (35,259 )     (27,278 )       (8,072 )      (7,871 )           -             -         (82,226 )       (70,934 )
GSCs                         (16,452 )       (15,128 )      (1,619 )         238           (934 )      (1,304 )           -             -         (19,005 )       (16,194 )
Core commissions and
  fees                   $ 1,709,575     $ 1,419,180     $ 664,230     $ 

582,802 $ 393,629 $ 342,986 $ 178,857 $ 174,012 $ 2,946,291 $ 2,518,980
Acquisitions

                (138,968 )             -        (8,151 )           -        (22,998 )           -             -             -        (170,117 )             -
Dispositions                       -          (4,403 )           -          (478 )            -             -             -          (364 )             -          (5,245 )
Foreign currency
translation                        -               -             -         1,161              -             -             -             -               -           1,161
Organic Revenue(2)       $ 1,570,607     $ 1,414,777     $ 656,079     $ 583,485     $  370,631     $ 342,986     $ 178,857     $ 173,648     $ 2,776,174     $ 2,514,896
Organic Revenue
  growth(2)              $   155,830                     $  72,594                   $   27,645                   $   5,209                   $   261,278
Organic Revenue growth
rate(2)                         11.0 %                        12.4 %                        8.1 %                       3.0 %                        10.4 %






(1)
The Retail segment includes commissions and fees reported in the "Other" column
of the Segment Information table in Note 16 of the Notes to the Consolidated
Financial Statements, which includes corporate and consolidation items.
(2)
A non-GAAP financial measure.


                                       33
--------------------------------------------------------------------------------

The reconciliation of total commissions and fees included in the Consolidated
Statements of Income to Organic Revenue, a non-GAAP financial measure, including
by segment, and the growth rates for Organic Revenue for the year ended December
31, 2020, by segment, are as follows:

2020                              Retail(1)                 National Programs          Wholesale Brokerage                Services                        Total
(in thousands, except
percentages)                2020            2019           2020          2019           2020          2019          2020           2019           2020            2019

Commissions and fees $ 1,470,093 $ 1,364,755 $ 609,842 $ 516,915 $ 352,161 $ 309,426 $ 174,012 $ 193,641 $ 2,606,108 $ 2,384,737
Total change

             $   105,338                     $  92,927                   $   42,735                   $ (19,629 )                  $   221,371
Total growth %                   7.7 %                        18.0 %                       13.8 %                     (10.1 )%                         9.3 %
Profit-sharing
contingent
  commissions                (35,785 )       (34,150 )     (27,278 )     (17,517 )       (7,871 )      (7,499 )           -              -         (70,934 )       (59,166 )
GSCs                         (15,128 )       (11,056 )         238       (10,566 )       (1,304 )      (1,443 )           -              -         (16,194 )       (23,065 )
Core commissions and
fees                     $ 1,419,180     $ 1,319,549     $ 582,802     $ 

488,832 $ 342,986 $ 300,484 $ 174,012 $ 193,641 $ 2,518,980 $ 2,302,506
Acquisitions

                 (79,580 )             -       (34,173 )           -        (25,861 )           -        (1,484 )            -        (141,098 )             -
Dispositions                       -         (11,772 )           -          (377 )            -             -             -              -               -         (12,149 )
Foreign currency
translation                        -               -             -             -              -             -             -              -               -               -
Organic Revenue(2)       $ 1,339,600     $ 1,307,777     $ 548,629     $ 488,455     $  317,125     $ 300,484     $ 172,528      $ 193,641     $ 2,377,882     $ 2,290,357
Organic Revenue
growth(2)                $    31,823                     $  60,174                   $   16,641                   $ (21,113 )                  $    87,525
Organic Revenue growth
rate(2)                          2.4 %                        12.3 %                        5.5 %                     (10.9 )%                         3.8 %





(1)
The Retail segment includes commissions and fees reported in the "Other" column
of the Segment Information table in Note 16 of the Notes to the Consolidated
Financial Statements, which includes corporate and consolidation items.
(2)
A non-GAAP financial measure.

The reconciliation of income before incomes taxes, included in the Consolidated
Statement of Income, to EBITDAC, a non-GAAP measure, and Income Before Income
Taxes Margin to EBITDAC Margin, a non-GAAP measure, for the year ended December
31, 2021, is as follows:

                                      National      Wholesale
(in thousands)           Retail       Programs      Brokerage      Services        Other          Total
Income before income
taxes                   $ 334,377     $ 242,334     $   94,845     $  28,257     $  63,010     $   762,823
Income Before Income
Taxes Margin(2)              18.9 %        34.5 %         23.5 %        15.8 %         NMF            25.0 %

Amortization               77,810        27,357          9,150         5,276             -         119,593
Depreciation               11,194         9,839          2,646         1,484         8,146          33,309
Interest                   91,425        11,381         15,990         2,899       (56,714 )        64,981
Change in estimated
acquisition
  earn-out payables        40,778        (7,652 )        7,319             -             -          40,445
EBITDAC(2)              $ 555,584     $ 283,259     $  129,950     $  37,916     $  14,442     $ 1,021,151
EBITDAC Margin(2)            31.4 %        40.4 %         32.2 %        21.2 %         NMF            33.5 %



(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
NMF = Not a meaningful figure

                                       34
--------------------------------------------------------------------------------


The reconciliation of income before incomes taxes, included in the Consolidated
Statement of Income, to EBITDAC, a non-GAAP measure, and Income Before Income
Taxes Margin to EBITDAC Margin, a non-GAAP measure, for the year ended December
31, 2020, is as follows:

                                      National      Wholesale
(in thousands)           Retail       Programs      Brokerage      Services        Other         Total
Income before income
taxes                   $ 262,245     $ 182,892     $   93,593     $  27,994     $  57,375     $ 624,099
Income Before Income
Taxes Margin(2)              17.8 %        30.0 %         26.5 %        16.1 %         NMF          23.9 %

Amortization               67,315        27,166          8,481         5,561             -       108,523
Depreciation                9,071         8,658          1,948         1,424         5,175        26,276
Interest                   85,968        20,597         10,281         4,142       (62,015 )      58,973
Change in estimated
acquisition
  earn-out payables         8,689       (10,484 )          422        (3,085 )           -        (4,458 )
EBITDAC(2)              $ 433,288     $ 228,829     $  114,725     $  36,036     $     535     $ 813,413
EBITDAC Margin(2)            29.4 %        37.5 %         32.5 %        20.7 %         NMF          31.1 %



(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure

NMF = Not a meaningful figure

                                       35
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Retail Segment


The Retail segment provides a broad range of insurance products and services to
commercial, public and quasi-public, professional and individual insured
customers, and non-insurance risk-mitigating products through our automobile
dealer services ("F&I") businesses. Approximately 76.4% of the Retail segment's
commissions and fees revenue is commission based.

Financial information relating to our Retail segment for the 12 months ended
December 31, 2021 and 2020 is as follows:


(in thousands, except percentages)                 2021          % Change   

2020

REVENUES

Core commissions and fees                       $ 1,711,320           20.5 %    $ 1,420,439
Profit-sharing contingent commissions                38,895            8.7 %         35,785
Guaranteed supplemental commissions                  16,452            8.8 %         15,128
Investment income                                       278           70.6 %            163
Other income, net                                       993          (20.6 )%         1,251
Total revenues                                    1,767,938           20.0 %      1,472,766
EXPENSES
Employee compensation and benefits                  949,351           15.7 %        820,368
Other operating expenses                            268,126           21.1 %        221,496
(Gain)/loss on disposal                              (5,123 )        114.7 %         (2,386 )
Amortization                                         77,810           15.6 %         67,315
Depreciation                                         11,194           23.4 %          9,071
Interest                                             91,425            6.3 %         85,968
Change in estimated acquisition earn-out
payables                                             40,778            NMF            8,689
Total expenses                                    1,433,561           18.4 %      1,210,521
Income before income taxes                      $   334,377           27.5 %    $   262,245
Income Before Income Taxes Margin (1)                  18.9 %                          17.8 %
EBITDAC (2)                                         555,584           28.2 %        433,288
EBITDAC Margin (2)                                     31.4 %                          29.4 %
Organic Revenue growth rate (2)                        11.0 %                           2.4 %
Employee compensation and benefits relative
to total revenues                                      53.7 %                          55.7 %
Other operating expenses relative to total
revenues                                               15.2 %                          15.0 %
Capital expenditures                            $     8,093          (38.6 )%   $    13,175
Total assets at December 31 (3)                 $ 5,040,706          (28.9 )%   $ 7,093,627




(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
(3)
As of December 31, 2021, the Company settled the historical accumulation of the
cash outlays paid by Corporate reducing the total assets at the segment level
with no effect on the consolidated company

NMF = Not a meaningful figure


The Retail segment's total revenues in 2021 increased 20.0%, or $295.2 million,
over the same period in 2020, to $1,767.9 million. The $290.9 million increase
in core commissions and fees was driven by the following: (i) $156.3 million
related to net new and renewal business; (ii) approximately $139.0 million
related to the core commissions and fees from acquisitions that had no
comparable revenues in the same period of 2020; offset by (iii) a decrease of
$4.4 million related to commissions and fees from businesses or books of
business divested in 2020 and 2021. Profit-sharing contingent commissions and
GSCs in 2021 increased 8.7%, or $4.4 million, over 2020, to $55.3 million
primarily from acquisitions completed in 2020 and 2021. The Retail segment's
growth rate for total commissions and fees was 20.1% and the Organic Revenue
growth rate was 11.0% for 2021. The Organic Revenue growth rate was driven by
net new business written during the preceding 12 months and growth on renewals
of existing customers. Renewal business was impacted by rate increases in most
lines of business and some modest expansion of exposure units.

Income before income taxes for 2021 increased 27.5%, or $72.1 million, over the
same period in 2020, to $334.4 million. The primary factors driving this
increase were: (i) the net increase in revenue as described above, offset by
(ii) a 15.7%, or $129.0 million, increase in employee compensation and benefits,
due primarily to the year-on-year impact of salary inflation and additional
employees to support revenue growth and acquisitions, (iii) operating expenses
which increased by $46.6 million, or 21.1%, due to increased professional
services to support our customers and acquisitions; (iv) an increase in the
change in estimated acquisition earn-out payables of $32.1 million, to $40.8
million; and (v) a combined increase in amortization, depreciation and
intercompany interest expense of $18.1 million resulting from our acquisition
activity over the past 12 months.

EBITDAC for 2021 increased 28.2%, or $122.3 million, from the same period in
2020, to $555.6 million. EBITDAC Margin for 2021 increased to 31.4% from 29.4%
in the same period in 2020. EBITDAC Margin was impacted by (i) the leveraging of
our expense base, (ii) higher profit-sharing contingent commissions and GSCs;
partially offset by, (iii) increased non-stock cash compensation costs.

                                       36
--------------------------------------------------------------------------------

National Programs Segment


The National Programs segment manages over 40 programs supported by
approximately 100 well-capitalized carrier partners. In most cases, the
insurance carriers that support the programs have delegated underwriting and, in
many instances, claims-handling authority to our programs operations. These
programs are generally distributed through a nationwide network of independent
agents and Brown & Brown retail agents, and offer targeted products and services
designed for specific industries, trade groups, professions, public entities and
market niches. The National Programs segment operations can be grouped into five
broad categories: Professional programs, Personal Lines programs, Commercial
programs, Public Entity-Related programs and Specialty programs. Approximately
75.2% of the National Programs segment's commissions and fees revenue is
commission based.

Financial information relating to our National Programs segment for the 12
months ended December 31, 2021 and 2020 is as follows:


(in thousands, except percentages)                 2021          % Change   

2020

REVENUES

Core commissions and fees                       $   664,230           14.0 %    $   582,802
Profit-sharing contingent commissions                35,259           29.3 %         27,278
Guaranteed supplemental commissions                   1,619            NMF             (238 )
Investment income                                       550          (27.2 )%           756
Other income, net                                       192            NMF               42
Total revenues                                      701,850           14.9 %        610,640
EXPENSES
Employee compensation and benefits                  294,713           13.3 %        260,141
Other operating expenses                            128,368            5.5 %        121,670
(Gain)/loss on disposal                              (4,490 )          NMF                -
Amortization                                         27,357            0.7 %         27,166
Depreciation                                          9,839           13.6 %          8,658
Interest                                             11,381          (44.7 )%        20,597
Change in estimated acquisition earn-out
payables                                             (7,652 )        (27.0 )%       (10,484 )
Total expenses                                      459,516            7.4 %        427,748
Income before income taxes                      $   242,334           32.5 %    $   182,892
Income Before Income Taxes Margin (1)                  34.5 %                          30.0 %
EBITDAC (2)                                         283,259           23.8 %        228,829
EBITDAC Margin (2)                                     40.4 %                          37.5 %
Organic Revenue growth rate (2)                        12.4 %                          12.3 %
Employee compensation and benefits relative
to total revenues                                      42.0 %                          42.6 %
Other operating expenses relative to total
revenues                                               18.3 %                          19.9 %
Capital expenditures                            $    13,467           86.8 %    $     7,208
Total assets at December 31 (3)                 $ 2,943,006          (16.2 )%   $ 3,510,983




(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
(3)
As of December 31, 2021, the Company settled the historical accumulation of the
cash outlays paid by Corporate reducing the total assets at the segment level
with no effect on the consolidated company

NMF = Not a meaningful figure


The National Programs segment's total revenue for 2021 increased 14.9%, or $91.2
million, as compared to the same period in 2020, to $701.9 million. The $81.4
million increase in core commissions and fees revenue was driven by: (i) $72.6
million related to net new and renewal business; (ii) approximately $8.2 million
related to the core commissions and fees revenue from acquisitions that had no
comparable revenues in 2020; (iii) a positive impact from foreign currency
translation of $1.2 million; offset by (iv) a decrease of $0.5 million related
to commissions and fees revenue from business divested in the preceding 12
months.

The National Programs segment's growth rate for total commissions and fees was
15.0% and the Organic Revenue growth rate was 12.4% for 2021. The total
commissions and fees growth was due to strong Organic Revenue growth across many
of our programs along with new acquisitions. The Organic Revenue growth was
driven by new business, good retention, exposure unit expansion and rate
increases across many programs.

Income before income taxes for 2021 increased 32.5%, or $59.4 million, from the
same period in 2020, to $242.3 million. The increase was the result of: (i)
strong total revenue growth; (ii) lower intercompany interest expense; (iii) a
gain on sale of one of our businesses; partially offset by; (iv) an increase in
estimated acquisition earn-out payables.

EBITDAC for 2021 increased 23.8%, or $54.4 million, from the same period in
2020, to $283.3 million. EBITDAC Margin for 2021 increased to 40.4% due to (i)
Organic Revenue growth and scaling of a number of our programs; (ii) higher
contingent commissions, and (iii) a gain on the sale of one of our businesses.

                                       37
--------------------------------------------------------------------------------

Wholesale Brokerage Segment


The Wholesale Brokerage segment markets and sells excess and surplus commercial
and personal lines insurance, primarily through independent agents and brokers,
including Brown & Brown retail agents. Approximately 83.3% of the Wholesale
Brokerage segment's commissions and fees revenue is commission based.

Financial information relating to our Wholesale Brokerage segment for the 12
months ended December 31, 2021 and 2020 is as follows:


(in thousands, except percentages)                 2021          % Change   

2020

REVENUES

Core commissions and fees                       $   393,629           14.8 %    $   342,986
Profit-sharing contingent commissions                 8,072            2.6 %          7,871
Guaranteed supplemental commissions                     934          (28.4 )%         1,304
Investment income                                       155          (15.8 )%           184
Other income, net                                       627           38.7 %            452
Total revenues                                      403,417           14.3 %        352,797
EXPENSES
Employee compensation and benefits                  212,781           15.4 %        184,429
Other operating expenses                             60,686           13.1 %         53,643
(Gain)/loss on disposal                                   -              -                -
Amortization                                          9,150            7.9 %          8,481
Depreciation                                          2,646           35.8 %          1,948
Interest                                             15,990           55.5 %         10,281
Change in estimated acquisition earn-out
payables                                              7,319            NMF              422
Total expenses                                      308,572           19.0 %        259,204
Income before income taxes                      $    94,845            1.3 %    $    93,593
Income Before Income Taxes Margin (1)                  23.5 %                          26.5 %
EBITDAC (2)                                         129,950           13.3 %        114,725
EBITDAC Margin (2)                                     32.2 %                          32.5 %
Organic Revenue growth rate (2)                         8.1 %                           5.5 %
Employee compensation and benefits relative
to total revenues                                      52.7 %                          52.3 %
Other operating expenses relative to total
revenues                                               15.0 %                          15.2 %
Capital expenditures                            $     1,612          (51.5 )%   $     3,324
Total assets at December 31 (3)                 $ 1,154,373          (35.6 )%   $ 1,791,717





(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
(3)
As of December 31, 2021, the Company settled the historical accumulation of the
cash outlays paid by Corporate reducing the total assets at the segment level
with no effect on the consolidated company
NMF = Not a meaningful figure

The Wholesale Brokerage segment's total revenues for 2021 increased 14.3%, or
$50.6 million, over 2020, to $403.4 million. The $50.6 million increase in core
commissions and fees was driven by the following: (i) $27.6 million related to
net new and renewal business and; (ii) $23.0 million related to the core
commissions and fees from acquisitions that had no comparable revenues in 2020.
Profit-sharing contingent commissions and GSCs for 2021 decreased $0.2 million
compared to 2020, to $9.0 million. The Wholesale Brokerage segment's growth rate
for total commissions and fees was 14.3%, and the Organic Revenue growth rate
was 8.1% for 2021. The Organic Revenue growth rate was driven by net new
business, as well as increased rates seen across most lines of business, which
was partially offset by shrinking capacity in the catastrophe exposed personal
lines market.

Income before income taxes for 2021 increased 1.3%, or $1.3 million, over 2020,
to $94.8 million, primarily due to the following: (i) the net increase in total
revenues as described above, which was offset by; (ii) an increase in
amortization expense; (iii) an increase in intercompany interest expense; (iv)
an increase in employee compensation and benefits of $28.3 million, related to
additional employees from acquisitions completed in the past 12 months and net
additions to support increased transaction volumes, compensation increases for
existing employees, and additional non-cash stock-based compensation expense;
and (v) a net $7.0 million increase in other operating expenses, primarily
acquisition related.

EBITDAC for 2021 increased 13.3%, or $15.2 million, from the same period in
2020, to $129.9 million. EBITDAC Margin for 2021 decreased to 32.2% from 32.5%
in the same period in 2020. The decrease in EBITDAC Margin was primarily driven
by; (i) increased employee compensation based on the composition of revenue
growth and non-cash stock-based compensation costs, in addition to; (ii) a
variable expense normalization which was partially offset by; (iii) revenue
growth as described above.


                                       38
--------------------------------------------------------------------------------

Services Segment


The Services segment provides insurance-related services, including third-party
claims administration and comprehensive medical utilization management services
in both the workers' compensation and all-lines liability arenas. The Services
segment also provides Medicare Set-aside account services, Social Security
disability and Medicare benefits advocacy services, and claims adjusting
services.

Unlike the other segments, nearly all of the Services segment's revenue is
generated from fees which are not significantly affected by fluctuations in
general insurance premiums.

Financial information relating to our Services segment for the 12 months ended
December 31, 2021 and 2020 is as follows:


(in thousands, except percentages)                2021         % Change     

2020

REVENUES

Core commissions and fees                       $ 178,857            2.8 %    $ 174,012
Profit-sharing contingent commissions                   -              -    

-

Guaranteed supplemental commissions                     -              -              -
Investment income                                       3              -              -
Other income, net                                       -              -              -
Total revenues                                    178,860            2.8 %      174,012
EXPENSES
Employee compensation and benefits                 89,723            1.1 %       88,787
Other operating expenses                           51,212            4.1 %       49,191
(Gain)/loss on disposal                                 9              -             (2 )
Amortization                                        5,276           (5.1 )%       5,561
Depreciation                                        1,484            4.2 %        1,424
Interest                                            2,899          (30.0 )%       4,142
Change in estimated acquisition earn-out
payables                                                -         (100.0 )%      (3,085 )
Total expenses                                    150,603            3.1 %      146,018
Income before income taxes                      $  28,257            0.9 %    $  27,994
Income Before Income Taxes Margin (1)                15.8 %                        16.1 %
EBITDAC (2)                                        37,916            5.2 %       36,036
EBITDAC Margin (2)                                   21.2 %                        20.7 %
Organic Revenue growth rate (2)                       3.0 %                       (10.9 )%
Employee compensation and benefits relative
to total revenues                                    50.2 %                        51.0 %
Other operating expenses relative to total
revenues                                             28.6 %                        28.3 %
Capital expenditures                            $   1,609           13.0 %    $   1,424
Total assets at December 31 (3)                 $ 299,185          (37.7 )%   $ 480,440




(1)
"Income Before Income Taxes Margin" is defined as income before income taxes
divided by total revenues
(2)
A non-GAAP financial measure
(3)
As of December 31, 2021, the Company settled the historical accumulation of the
cash outlays paid by Corporate reducing the total assets at the segment level
with no effect on the consolidated company

NMF = Not a meaningful figure


The Services segment's total revenues for 2021 increased 2.8%, or $4.8 million,
from 2020, to $178.9 million. The $4.8 million increase in core commissions and
fees, was driven by; (i) specialized claims handling in our advisory business;
(ii) expansion of existing programs; (iii) partially offset by continued
pressure in our advocacy space (iii) and reduction in workers' compensation
severity claims. Total commissions and fees increased 2.8%, and Organic Revenue
increased 3.0% in 2021, both as compared to 2020.

Income before income taxes for 2021 increased 0.9%, or $0.3 million, from 2020,
to $28.3 million due to a combination of: (i) lower intercompany interest; (ii)
drivers of EBITDAC described below and; (iii) partially offset by the earn-out
liability credit recorded in prior year.

EBITDAC for 2021 increased 5.2%, or $1.9 million, from the same period in 2020,
to $37.9 million. EBITDAC Margin for 2021 increased to 21.2% from 20.7% in the
same period in 2020. The increase in EBITDAC and EBITDAC Margin were driven
primarily by leveraging our expense base with higher Organic Revenue growth and
lower variable expenses in response to COVID-19.

Other


As discussed in Note 16 of the Notes to Consolidated Financial Statements, the
"Other" column in the Segment Information table includes any income and expenses
not allocated to reportable segments, and corporate-related items, including the
intercompany interest expense charges to reporting segments.

                                       39
--------------------------------------------------------------------------------

LIQUIDITY AND CAPITAL RESOURCES


The Company seeks to maintain a conservative balance sheet and liquidity
profile. Our capital requirements to operate as an insurance intermediary are
low and we have been able to grow and invest in our business principally through
cash that has been generated from operations. We have the ability to utilize our
revolving credit facility, which as of December 31, 2021 provided access to up
to $800.0 million in available cash. We believe that we have access to
additional funds, if needed, through the capital markets or private placements
to obtain further debt financing under the current market conditions. The
Company believes that its existing cash, cash equivalents, short-term investment
portfolio and funds generated from operations, together with the funds available
under the revolving credit facility, will be sufficient to satisfy our normal
liquidity needs, including principal payments on our long-term debt, for at
least the next 12 months.

The revolving credit facility contains an expansion for up to an additional
$500.0 million of borrowing capacity, subject to the approval of participating
lenders. In addition, under the term loan credit agreement, the unsecured term
loan in the initial amount of $300.0 million may be increased by up to $150.0
million, subject to the approval of participating lenders. Including the
expansion options under all existing credit agreements, the Company has access
to up to $1.5 billion of incremental borrowing capacity as of December 31, 2021.

Our cash and cash equivalents of $887.0 million at December 31, 2021, of which
$245.6 million was held in a fiduciary capacity, reflected an increase of $69.6
million from the $817.4 million balance at December 31, 2020. During 2021,
$942.5 million of cash was generated from operating activities, representing an
increase of 30.6%. During this period, $366.8 million of cash was used for new
acquisitions, $89.1 million was used for acquisition earn-out payments, $45.0
million was used to purchase additional fixed assets, $107.2 million was used
for payment of dividends, $82.6 million was used for share repurchases and $73.1
million was used to pay outstanding principal balances owed on long-term debt.

We hold approximately $66.4 million in cash outside of the U.S., which we
currently have no plans to repatriate in the near future.


Our cash and cash equivalents of $817.4 million at December 31, 2020, of which
$211.9 million was held in a fiduciary capacity, reflected an increase of $275.2
million from the $542.2 million balance at December 31, 2019. During 2020,
$721.6 million of cash was generated from operating activities, representing an
increase of 6.4%. During this period, $694.8 million of cash was used for new
acquisitions, $29.5 million was used for acquisition earn-out payments, $70.7
million was used to purchase additional fixed assets, $100.6 million was used
for payment of dividends, $55.1 million was used for share repurchases and $55.0
million was used to pay outstanding principal balances owed on long-term debt.

Our ratio of current assets to current liabilities (the "current ratio") was
1.25 and 1.26 for December 31, 2021 and December 31, 2020, respectively.

Contractual Cash Obligations

As of December 31, 2021, our contractual cash obligations were as follows:

                                                               Payments Due by Period
                                                      Less Than                                       After 5
(in thousands)                           Total          1 Year        1-3 Years      4-5 Years         Years
Long-term debt                        $ 2,036,875     $   42,500     $   750,625     $  193,750     $ 1,050,000
Other liabilities(1)                      178,299         38,816          18,621         11,237         109,625
Operating leases(2)                       260,801         49,529          87,355         58,928          64,989
Interest obligations                      349,233         61,157         111,940         71,391         104,745
Unrecognized tax benefits                     917              -             917              -               -
Maximum future acquisition
contingency payments(3)                   484,815        116,033         368,782              -               -
Total contractual cash
obligations(4)                        $ 3,310,940     $  308,035     $ 1,338,240     $  335,306     $ 1,329,359






(1)
Includes the current portion of other long-term liabilities, and approximately
$15.6 million of remaining deferred employer-only payroll tax payments related
to the CARES Act which are expected to be paid in December 2022. The Company
paid the first installment of $15.6 million in December 2021.
(2)
Includes $18.8 million of future lease commitments expected to commence in 2022.
(3)
Includes $291.0 million of current and non-current estimated earn-out payables.
$25.0 million of this balance is not subject to any further contingency as a
result of the Amendment dated as of July 27, 2020 by and among the Company, The
Hays Group, Inc., and certain of its affiliates, to the Asset Purchase
Agreement, dated as of October 22, 2018.
(4)
Does not include approximately $28.9 million of current liability for a dividend
of $0.1025 per share approved by the board of directors on
January 20, 2022.


Debt

Total debt at December 31, 2021 was $2,022.9 million net of unamortized discount
and debt issuance costs, which was an decrease of $73.0 million compared to
December 31, 2020. The decrease includes: (i) the repayment of the principal
balance of $73.1 million for scheduled principal amortization balances related
to our various existing floating rate debt term notes; (ii) an additional $2.7
million including debt issuance costs related to the Company's refinanced credit
facility, the Second Amended and Restated Credit Agreement (as defined below),
on

                                       40
--------------------------------------------------------------------------------

October 27, 2021; offset by (iii) net of the amortization of discounted debt
related to our various unsecured Senior Notes, and debt issuance cost
amortization of $2.8 million.


On October 27, 2021, the Company entered into an amended and restated credit
agreement (the "Second Amended and Restated Credit Agreement") with the lenders
named therein, JPMorgan Chase Bank, N.A. as administrative agent, Bank of
America, N.A., Truist Bank and BMO Harris Bank N.A. as co-syndication agents,
and U.S. Bank National Association, Fifth Third Bank, National Association,
Wells Fargo Bank, National Association, PNC Bank, National Association, Morgan
Stanley Senior Funding, Inc. and Citizens Bank, N.A. as co-documentation agents.
The Second Amended and Restated Credit Agreement amended and restated the credit
agreement dated April 17, 2014, among certain of such parties, as amended by
that certain amended and restated credit agreement dated June 28, 2017 (the
"Original Credit Agreement"). The Second Amended and Restated Credit Agreement,
among other certain terms, extended the maturity of the revolving credit
facility of $800.0 million and unsecured term loans associated with the
agreement of $250.0 million to October 27, 2026. At the time of the renewal, the
Company added an additional $2.7 million in debt issuance costs related to the
transaction. The Company carried forward $0.6 million of existing debt issuance
costs related to the previous credit facility agreements while expensing $0.1
million in debt issuance costs due to certain lenders exiting the renewed
facility agreement.

During the 12 months ended December 31, 2021, the Company has repaid $30.0
million of principal related to the amended and restated credit agreement term
loan through quarterly scheduled amortized principal payments each equaling
$10.0 million on March 31, 2021, June 30, 2021, September 30, 2021 and on
October 27, 2021 in conjunction with the closing of the Second Amended and
Restated Credit Agreement, the Company repaid an additional $10.0 million of
outstanding principal related to the term loan under the amended and restated
credit agreement. On December 31, 2021, the Company repaid $3.1 million under
the Second Amended and Restated Credit Agreement as part of a scheduled
amortized principal payment/ The Second Amended and Restated Credit Agreement
term loan had an outstanding balance of $246.9 million as of December 31, 2021.
The Company's next scheduled amortized principal payment is due March 31, 2022
and is equal to $3.1 million.

During the 12 months ended December 31, 2021, the Company has repaid $30.0
million of principal related to the term loan credit agreement through quarterly
scheduled amortized principal payments each equaling $7.5 million on March 31,
2021, June 30, 2021, September 30, 2021 and December 31, 2021. The term loan
credit agreement had an outstanding balance of $240.0 million as of December 31,
2021. The Company's next scheduled amortized principal payment is due March 31,
2021 and is equal to $7.5 million.

Total debt at December 31, 2020 was $2,095.9 million net of unamortized discount
and debt issuance costs, which was an increase of $540.6 million compared to
December 31, 2019. The increase includes: (i) incremental borrowings of $700.0
million related to the Company's 2.375% Senior Notes due 2031 issued on
September 24, 2020; (ii) net of the amortization of discounted debt related to
our various unsecured Senior Notes, and debt issuance cost amortization of $2.3
million; offset by (iii) the repayment of the principal balance of $55.0 million
for scheduled principal amortization balances related to our various existing
floating rate debt term notes; (iv) the net repayment of $100.0 million under
the revolving credit facility; and (v) an additional $6.7 million including debt
issuance costs and the portion of discount applied to the proceeds issued under
the incremental borrowings related to the Company's 2.375% Senior Notes due 2031
issued on September 24, 2020.

On September 24, 2020, the Company completed the issuance of $700.0 million
aggregate principal amount of the Company's 2.375% Senior Notes due 2031. The
Senior Notes were given investment grade ratings of BBB- stable outlook and Baa3
positive outlook. The notes are subject to certain covenant restrictions, which
are customary for credit rated obligations. At the time of funding, the proceeds
were offered at a discount of the original note amount, which also excluded an
underwriting fee discount. The net proceeds received from the issuance were used
to repay a portion of the outstanding balance of $200.0 million on the revolving
credit facility, to pay a portion of the purchase price in connection with the
acquisitions of LP Insurance Services, LLP and CKP Insurance, LLC and for other
general corporate purposes. As of December 31, 2020, there was an outstanding
debt balance of $700.0 million exclusive of the associated discount balance.

During the 12 months ended December 31, 2020, the Company has repaid $40.0
million of principal related to the amended and restated credit agreement term
loan through quarterly scheduled amortized principal payments each equaling
$10.0 million on March 31, 2020, June 30, 2020, September 30, 2020 and December
31, 2020. The amended and restated credit agreement term loan had an outstanding
balance of $290.0 million as of December 31, 2020. The Company's next scheduled
amortized principal payment is due March 31, 2021 and is equal to $10.0 million.

During the 12 months ended December 31, 2020, the Company has repaid $15.0
million of principal related to the term loan credit agreement through quarterly
scheduled amortized principal payments each equaling $3.8 million on March 31,
2020, June 30, 2020, September 30, 2020 and December 31, 2020. The term loan
credit agreement had an outstanding balance of $270.0 million as of December 31,
2020. The Company's next scheduled amortized principal payment is due March 31,
2021 and is equal to $7.5 million.

On April 30, 2020, the Company borrowed $250.0 million under the revolving
credit facility. The proceeds were used in conjunction with the payment of the
purchase price for the previously announced acquisition of LP Insurance Services
LLC and for additional liquidity to further strengthen the Company's financial
position and balance sheet in the event cash receipts from customers or carrier
partners are delayed due to the COVID-19 pandemic. On June 30, 2020, the Company
repaid $150.0 million on the revolving credit facility. On September 24, 2020,
the Company repaid the total outstanding borrowings under the revolving credit
facility of $200.0 million using the proceeds received from the borrowings under
the Company's 2.375% Senior Notes due 2031.

                                       41

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