Solix Inc. to Offer Customized Assessments at PCMH & Shared Savings ACO Leadership Summit in Nashville

PARSIPPANY, N.J., Aug. 28, 2013 /PRNewswire/ -- Organizations attending the PCMH & Shared Savings ACO Leadership Summit in Nashville have an extra opportunity to receive customer service assessments from Solix Inc., based on best practices and success benchmarks from one of their premium offerings, Solix Connect. Additional appointments have been added to the schedule to accommodate companies seeking solutions to their customer care challenges on the eve of historic healthcare changes. Solix Inc. is a general sponsor of the event being held September 9-10 at the Sheraton Music City Hotel.

Attendees meeting with Solix representatives will receive complimentary evaluations that provide customized analysis of the risks and opportunities identified for their customer service operations. In addition, Solix will specify solutions for key challenges and discuss best practices that address increased competitive threats.

Participants will also gain insight from an industry survey commissioned by Solix about the concerns providers have regarding their customer engagement operations. Solix Connect and its customer service assessment address the challenges revealed in the survey including:

• Improving customer service quality
• Increasing member satisfaction and loyalty
• Managing fixed and/or insufficient resources
• Increasing profitability
• Achieving compliance requirements

Tested and proven in the health insurance industry, Solix Connect offers comprehensive US-based contact center solutions that answer the call for a higher-quality customer experience. Designed to deliver the personalization and informed guidance needed in today's market, Solix Connect's "boutique" service approach rises above the competition and provides cost-efficiency and scalability.

Solix Connect also exceeds customer goals on a consistent basis. For example, our contact center agents serving a major provider, answered nearly 90% of calls within 30 seconds (exceeding a service level goal of 80%), delivered a 2.56% abandon rate (easily surpassing an under 5% rule) and excelled during a peak period last October by answering more than 30,000 calls (topping a benchmark of 3,000 calls in one month). Results like these are among the reasons Solix customer care maintained an average quality score in excess of 97% based on customer's calling requirements.

To schedule an appointment with Solix Connect in Nashville please call Rebecca Blonder at 201-213-3224.  To learn more about the collection of services Solix Connect offers and how it can help your program, visit the Solix Connect webpage, email us at [email protected] to schedule a consultation.

For more event information and registration, please visit PCMH & Shared Savings ACO Leadership Summit website.

About Solix, Inc.
Solix, Inc. is a leading provider of eligibility determination, qualification program management and customer care services to government, telecommunications, broadband, utility and healthcare organizations. For over a decade, we've delivered smart, cost-effective, compliant outsourcing solutions that leverage our unique technologies and consultative expertise. Our customers benefit from faster, more accurate applicant qualification, increased program efficiency and improved customer communications. For more information, please visit www.solixinc.com

Media Contact: Gene King
Corporate Communications 
Solix, Inc.
973-581-5320
[email protected] 

SOURCE Solix Inc.