Liberty Mutual Launches Major Enhancements to Its RISKTRAC® Risk Management Information System

Updates Provide Buyers and Intermediaries with a Single System for More Effectively Managing Property & Casualty Insurance, Disability and Leave Programs BOSTON--(BUSINESS WIRE)-- Property and casualty insurance and employee benefits buyers – together with their agent, broker and consultant intermediaries – can now save time, increase productivity and better manage costs as a result of major enhancements to Liberty Mutual’s web-based risk management information system, RISKTRAC. These enhancements created a single system for managing risk, disability and leave programs, and added new tools and features so that customers and distribution partners can better manage these programs. “Users drove these enhancements,” notes Frank Radack, Liberty Mutual’s Manager of Customer Loss Information, RISKTRAC. “We worked with buyers and intermediaries to understand what they wanted in a system and how we could make ours even better. The result is a single system that gives users easier access to key information that lets them better manage a broader range of the most expensive reasons employees are away from work.” The enhancements to Liberty Mutual’s RISKTRAC system – which the Boston-based insurer is currently introducing to clients – include: Intuitive, tab-based navigation – From the home page, users can now instantly jump right to the functional area they want, including claims, leaves, incidents, alerts and reports Enhanced search – Users can now use the “Quick Search” and “Advanced Search” tools to find a specific claim or leave by searching multiple criteria at the same time – for example, where the injury took place, the part of the body that was hurt, and the date of the injury Reminders – Now the system includes “Diary” and “Watch List” tools that remind users of the key claims and leaves they should watch and the steps they can take to manage them In-depth analysis - The system now helps users spot program trends faster by creating, distributing and drilling into customizable reports. And data can be exported to Excel, allowing for further analysis Current financial values – All claim financial data is updated on a daily basis and available for viewing and reporting Liberty Mutual also enhanced its ClaimTrac system, which manages group disability programs and information. The enhancements to ClaimTrac let HR and benefit buyers and intermediaries better manage absences beyond disability, including federal- and state-mandated medical leaves as well as customer-defined leaves. And the system now includes many of the new search, export and navigation features of RISKTRAC. The new ClaimTrac functionality is available in a stand-alone product or through RISKTRAC. For more information on the new RISKTRAC and ClaimTrac, please visit www.risktrac.com. About Liberty Mutual Group Boston-based Liberty Mutual Group is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2008 direct written premium. The Company also ranks 86th on the Fortune 500 list of largest corporations in the U.S. based on 2008 revenue. As of December 31, 2008, Liberty Mutual Group had $104.3 billion in consolidated assets, $94.2 billion in consolidated liabilities, and $28.9 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire, and surety. Liberty Mutual Group (http://www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world. Liberty Mutual GroupRich Angevine, 617-574-6638 Source: Liberty Mutual Group