Leading Customer Experience Firm Rates Auto Insurance Industry on Online Customer Interactions

TORONTO, Ontario (PRWEB) June 08, 2012

IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, announced today that it will be hosting a free webinar on June 14th, 2012 at 2:00pm EST entitled - “ How They Rank: Top Auto Insurers Rated for Online Self-Service.”

The webinar will feature Terry Golesworthy – President of the Customer Respect Group, and Mike Hennessy, Vice President, Marketing at IntelliResponse.

The Customer Respect Group evaluated the online customer experience offered by today's top auto insurance providers, and discovered that certain auto insurers receive a failing grade for some basic online self-service tests. In this webinar, we’ll share these surprising findings with you, as well as reveal which auto insurer’s website ranks highest for overall ability to support consumers.

Attendees Will Learn

   •  Which of the top 20 auto insurers' websites do the best job of impressing today's online consumer.
   •  How the websites performed when tested for their ability to answer 35 important customer service questions.
   •  Website features that don’t work any longer, and why so many auto insurers continue to use them, at their peril.
   •  How your company can capitalize on the online self-service opportunities that most auto insurers ignore.

Auto insurance consumers are going online to comparison shop in record numbers. With consumers very willing to switch providers, delivering a poor web experience is a dangerous mistake - but one that most auto insurers haven't managed to resolve.

This is a great opportunity for auto insurance professionals from departments such as the contact center, customer service, customer experience, eBusiness, eCommerce, and marketing to learn about the latest research, insights, and tips on online self-service. Auto Insurance professionals will leave this webinar with a better understanding of how their corporate website measures up when it comes to delivering a solid online self-service experience for consumers.

Get Exclusive Access to the Entire Report
Attendees get exclusive access to the entire auto insurance industry research report from The Customer Respect Group, with detailed performance rankings and expert analysis of the customer experience as it relates to the auto insurance industry.

Register for the Webinar
Those interested in attending this free event can do so via this link:
How They Rank: Top Auto Insurers Rated for Online Self-Service

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About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions with its patented, award winning virtual agent technology.

With more than 550 live customer-facing implementations answering 100 million+ questions, IntelliResponse is the gold standard in first line customer experience management. With IntelliResponse, your company website, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways. For more information about IntelliResponse, visit http://www.intelliresponse.com

Read the full story at http://www.prweb.com/releases/2012/6/prweb9585307.htm