J.D. Power: Farm Bureau Insurance of Tennessee Tops in Auto Customer Satisfaction [Manufacturing Close – Up]

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Farm Bureau Insurance of Tennessee said it ranks highest among auto insurance providers in the Southeast Region in the J.D. Power and Associates 2012 U.S. Auto Insurance Study.

According to a release, 19 auto insurance providers were measured in nine southeastern states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

The study measured customer satisfaction with auto insurance companies across five factors: interaction, price, policy offerings, billing and payment, and claims. Overall satisfaction with auto insurance companies is 804 of a possible 1,000 -- an increase of 14 points over 2011. The average for the Southeastern Region was the highest in the nation at 814; Farm Bureau Insurance of Tennessee was rated at 828.

Farm Bureau Insurance covers nearly 1.1 million automobiles in Tennessee.

"To be recognized by J.D. Power and Associates is an outstanding honor and makes us even more determined to consistently deliver a positive customer experience in our automobile insurance operations," said Sonny Scoggins, Farm Bureau Insurance chief executive officer.

Farm Bureau Insurance of Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn.