Health Management Associates Selects Convergent Revenue Cycle Management [Health & Beauty Close – Up]

Convergent Revenue Cycle Management, Inc., a provider of healthcare revenue cycle management and patient access solutions, announced the implementation of its PatientQuest program for healthcare provider Health Management Associates, Inc.

In a release, the Company noted that the program is designed to streamline the pre-arrival patient access process, enhance the patient experience and reimbursement rates by reducing third-party insurance denials and increasing point-of-service cash collections. The PatientQuest program for Health Management includes direct communication and customer service with patients regarding scheduling, pre-registration, benefits verification, co-payment collections, self-pay deposits, patient financial clearance and estimated patient responsibility, medical billing education, insurance verification and referral of patients to financial counselors.

"Health Management Associates is a well known revenue cycle innovator in healthcare," said Derek Pickell, CEO of Convergent's healthcare division. "We are thrilled to be able to further enhance our existing partnership with them through our PatientQuest program. Our healthcare regulatory expertise and legal resources enabled us to partner with Health Management to process their corporate-wide day one worker's compensation business and now our consumer-focused patient contact center technology will help ensure this new partnership is a major success. We expect to increase their revenue cycle performance and enhance overall patient satisfaction. Not only will Health Management experience more payments at point-of- service, expedited patient registration and a reduction in missed appointments, but insurance denials and bad debt will decrease with an improved level of patient satisfaction.

"Health Management Associates is dedicated to enabling America's best local health care. Continuing with their Getting2Great initiative by providing outstanding experiences for patients, families, physicians and associates, we are committed to assisting them in achieving the goal to provide the highest level of patient- centered care to meet local health care needs. In fact, Health Management has been reviewing patient contact center solutions for over a year now, and was impressed by what Convergent has done with transitioning its proven consumer contact center experience in utility, telecommunications, and commercial industries into a leading patient contact center solution."

Convergent is a provider of business process outsourcing.

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