FICO Debt Manager Live Puts Small and Midsize Lenders on Fast Track to Better Collections Performance

Norway’s Gjensidige Bank deploys new, streamlined solution to improve collections results for Internet banking

MINNEAPOLIS--(BUSINESS WIRE)-- FICO (NYSE:FICO), the leading provider of analytics and decision management technology, today announced the general availability of a streamlined collections solution designed for faster deployment. The solution, known as FICO^® Debt Manager™ Live, offers lenders and collections agencies the fastest path to adopting the powerful collections automation technology, workflow and best practices they need to deal with high levels of delinquency and to improve efficiency. Collectors can deploy this advanced technology and start seeing results in as little as 12 weeks.

FICO^® Debt Manager™ Live is a pre-configured solution that can help small and mid-sized enterprises cut the cost of collection, improve productivity and collect more from delinquent customers. It is designed to improve collection and recovery processes for credit card accounts, secured and unsecured loans, mortgages and deposit / current accounts. FICO Debt Manager Live is a streamlined solution based on the advanced workflow and rules management of the company’s leading FICO Debt Manager solution.

An early adopter of FICO^® Debt Manager™ Live is Gjensidige Bank, an Internet bank launched in 2007 in Norway and owned by Gjensidige, one of the leading players in the Nordic general insurance market. Gjensidige Bank uses the solution to automate its collections strategies and improve its collections workflow for its unsecured personal loans product, and plans to expand to its other credit products shortly.

“We are a relatively new entrant in the Nordic banking arena, led by a very experienced team of professionals from the banking industry,” said Rajeev Prabhu, Head of Risk for Gjensidige Bank’s Consumer Finance division. “We required best-in-class support for our credit strategies, as well as rapid implementation. FICO will meet these requirements with its streamlined version of FICO Debt Manager.”

“As unemployment continues to run high in many markets and as banks try to refocus on growth and customer relationships, managing collections volumes effectively provides a competitive advantage,” said Mike Gordon, vice president and leader of FICO’s Banking Industry Practice. “We can get a lender up and running on Debt Manager Live in as little as 12 weeks. That means lenders can more effectively prioritize collections resource allocation, can get to ROI faster, and quickly apply best practices to their collections operation. We created Debt Manager Live to meet demand in Europe, and because of its success there, we’re now making it available in the US and worldwide.”

FICO^® Debt Manager™ includes pre-loaded debt collection strategies and workflows for specific portfolios, based on FICO’s experience working with many lenders and collections agencies around the world. These strategies assign actions to each delinquent account based on product type, balance, delinquency and other factors. Lenders also get pre-configured screens and call guidance scripts, as well as a collector dashboard, template letters and reporting. Data can be easily mapped from the lender’s host system of record to the solution’s pre-configured dataset.

About FICO
FICO (NYSE:FICO) transforms business by making every decision count. FICO’s Decision Management solutions combine trusted advice, world-class analytics and innovative applications to give organizations the power to automate, improve and connect decisions across their business. Clients in 80 countries work with FICO to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. FICO also helps millions of individuals manage their credit health through the www.myFICO.com website. Learn more about FICO at www.fico.com.

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Source: FICO