CCC Information Services and ServicePower Team Up to Bring Scheduling and Dispatch Tools to the Automotive Claims Industry

CCC to integrate ServicePower’s optimized scheduling technology into its Web-based claim management solution

Chicago, IL and Annapolis, MD, May 3, 2005 -- CCC Information Services Inc. (CCC), a subsidiary of CCC Information Services Group Inc. (Nasdaq: CCCG), and ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced a strategic relationship whereby CCC will be the exclusive reseller of SERVICEPower scheduling solutions to the U.S. automotive insurance and collision-repair markets.  CCC, a leading supplier of information technology software and services to the automotive-claims and collision-repair industries, will also integrate the SERVICEPower scheduling capability into its CCC Autoverse® Claim Management solution and will supply, implement, and support the combined solution for the automotive-claims industry.  CCC will offer this enhanced scheduling capability through both a hosted application and traditional license sales.

Due to the large number of appraisers in most insurance companies, any improvements in their individual efficiency are going to result in significant cost benefits.  By way of example, one large, U.S.-based insurance company, increased field productivity in their claims processing operation by approximately 28% (from 3.5 to 4.5 appraisals per appraiser per day) after deploying ServicePower’s advanced scheduling technology.  In addition, this company was able to identify the potential for even further productivity gains.

"Our software is not only designed with field service organizations in mind, but also with an understanding that other businesses, including insurance, struggle with dispatching and scheduling activities," commented Ian MacKinnon, president of ServicePower.  "To address this growing market, we felt we needed to work with a company that thoroughly understands the challenges facing insurers.  By combining technologies with CCC, we will help insurance carriers streamline the claims handling process, improve communication with their insured, and manage their field force of appraisers and repair shops more efficiently."

"At CCC, we are constantly seeking ways to help our customers improve their business," said Carole Comstock , vice president of product management and marketing at CCC.  "By integrating ServicePower’s technology with CCC Autoverse, insurers can more quickly and accurately dispatch and schedule the necessary resources. Customers utilizing this combined technology can gain tremendous efficiencies and better serve their customers."

About CCC

Now in its 25th year, CCC Information Services Inc., headquartered in Chicago, is a leading supplier of advanced software, communications systems, Internet and wireless-enabled technology solutions to the automotive-claims and collision-repair industries.  Its technology-based products and services optimize efficiency throughout the entire claims management supply chain and facilitate communication among approximately 21,000 collision-repair facilities, 350 insurance companies, and a range of industry participants.  For more information about CCC Information Services Inc., visit our Web site at www.cccis.com.

About ServicePower

ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network.  With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world.  ServicePower solutions, offered throughout the U.S., UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers.  The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost.  ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, Siemens, USDTV, and Whirlpool.  For more information, visit the Web site at www.servicepower.com.

Note to Editors:  ServicePower refers to the company and SERVICEPower refers to the product.

Company and product names mentioned may be trademarks or registered trademarks of their respective companies.

Press Contacts:

For CCC Information Services Inc.
Michelle Hellyar: (312) 229-2830, [email protected]
John Harris: (312) 229-2693, [email protected]

For ServicePower
Adele Oliver:  (410) 571-6333, [email protected]
Clare Moulton:  (603) 882-2135, [email protected]