Amica Selects Guidewire for Policy Administration

LINCOLN, R.I. & SAN MATEO, Calif.--(BUSINESS WIRE)-- Amica Mutual Insurance Company (Amica), a direct writer of personal lines insurance, and Guidewire Software®, a global provider of solutions to property/casualty insurers, today announced that Amica has selected Guidewire PolicyCenter® as its new policy administration and underwriting system. Amica will begin its phased PolicyCenter implementation with its automobile line of business and will follow with deployment to its other lines of business (homeowners, marine and personal excess liability).

Amica has been ranked the highest in customer satisfaction among national auto and homeowners insurers, nine and seven years in a row respectively, by J.D. Power and Associates. Amica’s passion for delivering excellent customer service led to a decision to find a new policy administration system that would have the flexibility to quickly respond to changes requested by the business, and provide an intuitive system for its customer service representatives and underwriters.

“We are very comfortable with our Guidewire selection and have confidence they will deliver just as good a policy and underwriting system for us as they have a claim system,” said Jim Bussiere, senior vice president, sales and client services, Amica Mutual Insurance Company. “Our Customer Services Representatives consistently deliver superior service with the technology they have available to them today. As a company, we want our front-line representatives to have state of the art systems to complement their efforts. PolicyCenter will provide us with the intuitive and flexible foundation we need to make their lives easier.”

Guidewire PolicyCenter will enable Amica to:

• More easily complete applications over the phone with customers;
• Reduce training times for new customer service representatives by roughly 50%;
• Capture more and higher quality data for improved underwriting decisions; and
• Make product changes quickly.

Amica has completed deployment of Guidewire ClaimCenter^®, and is now using the system to support its claims handling operations across the country. Amica will now leverage the technology skills acquired during that successful project for its PolicyCenter implementation. “Our decision to go with Guidewire PolicyCenter was based every bit as much on our positive past experience with Guidewire as it was on the strength of the PolicyCenter product,” said Lou Peranzi, senior vice president of information technology, Amica Mutual Insurance Company. “We believe in Guidewire’s ability to apply technology to effective business solutions, and we were impressed with the advances made in the latest version of PolicyCenter.”

“Amica is committed to doing everything in its power to deliver excellent service for its customers. As a result, the Amica team sets a high bar for their potential vendors and we are very proud that they have selected Guidewire for policy administration,” said John Raguin, chief executive officer, Guidewire Software. “On behalf of the Guidewire team, I would like to thank Amica for being our customer. We have enjoyed a great relationship and are looking forward to working together on this implementation.”

Guidewire PolicyCenter provides property and casualty insurers with a modern, full lifecycle policy administration system. Supporting both commercial and personal lines, PolicyCenter streamlines the processes of new business submission, change endorsement, and renewal management. PolicyCenter is built on the same web-based, proven platform as Guidewire’s industry-leading claims solution, Guidewire ClaimCenter®.

About Amica Mutual Insurance Company

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company is a national writer of automobile, homeowners, marine, and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 39 offices across the country. For more information, please visit www.amica.com.

About Guidewire Software

Guidewire Software is a leading global provider of technology solutions to property and casualty and workers’ compensation insurers. Guidewire delivers proven software to run core insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter®, Guidewire PolicyCenter®, and Guidewire BillingCenter®, which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com.

NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire Insurance Suite, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.

Craig Phelps

Senior Assistant VP, Corporate Communications

Amica Mutual Insurance Company

+1 413 687 2216

[email protected]

or

Diana Stott

Public Relations Manager

Guidewire Software, Inc.

+1 650 356 4941

[email protected]

Source: Guidewire Software