Zotec’s Patient Engagement Methods Help Georgia Radiology Group Navigate New Billing Challenges

Health & Medicine Week

By a News Reporter-Staff News Editor at Health & Medicine Week -- Zotec Partners (Zotec), the industry-leading provider of radiology revenue cycle and practice management services, announces a multi-year revenue cycle management (RCM) services renewal with Radiology Associates of Macon (RAM), a hospital-based private practice radiology group serving the Central Georgia Community since 1972 (see also Zotec Partners).

RAM needed better ways to engage patients with high-deductible health plans in the billing process, according to Thomas J. Herald, senior vice president of radiology with Zotec who states, "Zotec has risen to meet new industry challenges that now position patients as consumers, covering the entire range of the patient experience from check-in to payment, and offering multiple payment options for patients including mobile billing, text messaging, payment plans, and patient portals all based on our patients' demographics and preferences. With this unique and diverse offering, we've been able to help RAM educate and understand their patients better, with best practices that continue to help them collect the most money for services rendered."

RAM's Practice Administrator, Greg Cassimus notes the group's RCM success can be attributed to Zotec's approach to RCM over the years. "As a group we want to provide the best experience for our patients, from accurate and timely clinical results to helping them fully understand their medical bills," he says. "Zotec has always helped us meet every financial challenge, even back in 2001 when we were getting payments from the insurance carriers. Now, Zotec gives us ways we can better engage our self-pay patients and maximize their payments." He goes on to say that Zotec's new cutting-edge patient experience technologies have greatly improved how RAM interacts with patients. "We've found that educating them about their insurance and what is owed, and giving them payment options that they prefer, has improved our overall patient satisfaction," he adds.

RAM's team of 30 board-certified radiologists provide expertise in sub-specialty areas such as body imaging, neuroradiology, pediatric radiology, musculoskeletal, mammography, vascular and interventional radiology, radiation, oncology, and nuclear medicine.

Zotec is the largest radiology revenue cycle management provider in the country, with more than 20 years in the radiology industry. It serves 35 of the nation's top 100 radiology groups, including thousands of radiologists. Zotec integrates the best people, processes and technology for fast, accurate and compliant radiology reimbursement solutions. Zotec's proprietary processes and technology manage in excess of 80 million medical encounters across all 50 states. About Zotec Partners Founded in 1998 by CEO T. Scott Law, Zotec Partners is the Indianapolis-based industry leader in specialized medical billing and practice management services for the hospital-based specialty market. Zotec Partners is committed to the continual pursuit of excellence in the physician revenue cycle management industry by delivering effective solutions through its innovative software, personalized service and measurable client results. Currently, the company serves more than 8,000 physicians in all 50 states. For more information about Zotec Partners, visit http://www.zotecpartners.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20180828005457/en/