Zipari Launches Mobile App to Enhance Customer Experience with Health Insurers

Managed Care Weekly Digest

By a News Reporter-Staff News Editor at Managed Care Weekly Digest -- Insurance software startup Zipari announced the launch of its member Mobile App. Health insurance carriers will benefit from features that aid health plans in driving member retention and increasing member satisfaction through their mobile devices. The Mobile App is available to carriers and their members to download for smartphones and tablets (see also Zipari).

Health insurers will now be able to continue to enhance the member onboarding experience with biometric login verification, reduce administrative costs with chat-bots that guide members through a self-service user interface, help members find doctors and hospitals with integrated geo-location, and drive wellness initiatives.

"Our goal was to provide our health insurance clients with the ability to swiftly respond to member needs while at the same time making it more convenient for members to interact with their insurers," said Mark Nathan, CEO and founder of Zipari. "The native iOS and Android Mobile App builds on top of Member Portal features, encouraging self-service directly from your phone at the moment of convenience. The app further leverages our Customer Experience Engine, a platform that provides real-time visibility into the member experience, to empower insurers and their members with personalized, actionable insights based on demographic, clinical and behavioral data."

Keywords for this news article include: Zipari, Health Insurance, Health and Medicine.