Why J.D. Power Auto Insurance Satisfaction Scores Are Lower in 2024
Anyone comparing results of the J.D. Power 2024 U.S. J.D. Power made several changes in 2024, Breanne Armstrong, director of global insurance intelligence at J.D. Power, explained during a webinar last week, "The Evolution of Auto Insurance Customer Satisfaction." According to Armstrong, J.D. Power simplified the survey so that respondents can complete a…
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