Reports Outline Information and Knowledge Management Study Results from University of North Florida (Improve Enterprise Knowledge Management With Internet of Things: a Case Study From Auto Insurance Industry): Information Technology – Information and Knowledge Management

2022 APR 29 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- Current study results on Information Technology - Information and Knowledge Management have been published. According to news reporting from Jacksonville, Florida, by NewsRx journalists, research stated, “The Internet of Things (IoT) technology has been increasingly used in industries.”

The news correspondents obtained a quote from the research from the University of North Florida, “However, studies on IoT in knowledge management (KM) are still very limited. This research contributes to understanding the role of IoT-based technologies in KM, specifically acting as a knowledge creation mediator.”

According to the news reporters, the research concluded: “By investigating a case study in the automobile insurance industry, this paper reveals IoT-based technologies’ supporting role and impacts on the insurer’s decision-making process - risk assessment and pricing, business process performance - claim accuracy and efficiency, and the role of an IoT system’s functionalities in improving drivers’ attitude (i.e., higher satisfaction) and behaviours (i.e., main resources for Data Analysis using the socialisation-externalisation-combination-internalisation (SECI) model), the research offers practitioners an overview of the value of IoT concerning organisational KM and demonstrates the role of IoT technologies in enhancing business performance, leading to broader social good.”

This research has been peer-reviewed.

For more information on this research see: Improve Enterprise Knowledge Management With Internet of Things: a Case Study From Auto Insurance Industry. Knowledge Management Research & Practice, 2022;20(1):58-72. Knowledge Management Research & Practice can be contacted at: Taylor & Francis Ltd, 2-4 Park Square, Milton Park, Abingdon OR14 4RN, Oxon, England.

Our news journalists report that additional information may be obtained by contacting Justin Zuopeng Zhang, University of North Florida, Jacksonville, FL, United States. Additional authors for this research include Lixin Liu, Wenzhuo Li and Wu He.

The direct object identifier (DOI) for that additional information is: https://doi.org/10.1080/14778238.2021.1970490. This DOI is a link to an online electronic document that is either free or for purchase, and can be your direct source for a journal article and its citation.

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