July 9, 2026 Reinsurance

Reliance Matrix Expands Employee Navigator Integration with New Evidence of Insurability (EOI) API Enhancement

Business Wire

PHILADELPHIA--(BUSINESS WIRE)--
Reliance Matrix announced today an enhancement to its Employee Navigator integration with the introduction of a new Evidence of Insurability (EOI) API, designed to simplify benefits administration and create a more seamless enrollment experience for employers, brokers, and employees.

The new capability allows employees to complete Evidence of Insurability requirements directly within the Employee Navigator enrollment workflow. Underwriting decisions are then automatically returned to Employee Navigator, reducing manual follow-up, eliminating administrative steps, and improving visibility throughout the process.

The enhancement builds on Reliance Matrix's Employee Navigator integration, which already helps customers simplify benefits administration through automated billing, eligibility verification, and data connectivity. Together, these capabilities support Reliance Matrix's philosophy of making it easier to do business with us by automating non-value-added administrative tasks and reducing complexity for employers and brokers.

"Our focus is on making benefits administration easier for our customers and broker partners," said Paula Hanson, AVP, Benefit Technology Solutions. "Employee Navigator has become an important platform for benefits administration, and this enhancement extends the value of that integration by bringing EOI directly into the enrollment experience. By automating manual processes and reducing administrative burden, we're helping employers and brokers spend less time managing transactions and more time supporting their employees."

The new EOI API enhancement provides:

Evidence of Insurability submission directly within the Employee Navigator enrollment experience
Automated underwriting decision updates returned to Employee Navigator
Reduced manual follow-up for HR and benefits administrators
Improved visibility into EOI status throughout the enrollment process
A more seamless employee enrollment experience
Secure system-to-system exchange of information
Greater operational efficiency through automation

Employee Navigator serves as a central platform for benefits enrollment and administration. Through Reliance Matrix's integration, employers can automate key administrative functions, including eligibility validation and billing support, helping reduce manual reconciliation and improve data accuracy.

"Automated decision return is a great example of the practical innovation we want to bring to every integration," said George Reese, CEO of Employee Navigator. "Adding this feature to our EOI integration with Reliance Matrix makes enrollment more seamless for employees and reduces manual work for HR teams and it's just the latest step in a partnership we're committed to expanding."

The addition of the EOI API further strengthens that experience by allowing employees to remain within the Employee Navigator environment when completing EOI requirements while automatically communicating underwriting decisions back to the platform. The result is a more connected experience that reduces administrative effort and streamlines enrollment for everyone involved.

The new EOI API enhancement represents Reliance Matrix's continued investment in connected benefits administration solutions that simplify enrollment, automate routine processes, and improve the experience for employers, brokers, and employees. By combining automated billing, eligibility support, and digital EOI capabilities within Employee Navigator, Reliance Matrix continues to deliver practical solutions that help organizations work smarter and more efficiently.

About Reliance Matrix

Reliance Matrix delivers employee benefit, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the proven innovation of an absence TPA, and the daily commitment of thousands of team members across America. Born in 1907, Reliance Standard Life Insurance Company is a leading provider of employee benefits, absence management, and retirement savings solutions. Matrix Absence Management traces its roots to Silicon Valley at the dawn of the tech boom. Seamless and secure, we innovate and deliver products and programs to help individuals, employers, brokers, and fiduciaries protect and nurture those most important to them.

Reliance Matrix is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance, and life insurance sectors globally.

Reliance Matrix is a branding name. Reliance Standard Life Insurance Company (Home Office Schaumburg, IL) is licensed in all states (except New York), the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. First Reliance Standard Life Insurance Company (Home Office New York, NY) is licensed in New York and Delaware. Standard Security Life Insurance Company of New York (Home Office New York, NY) is licensed in all states. Absence services are provided by Matrix Absence Management, Inc. Product features and availability may vary by state.

About Employee Navigator

Employee Navigator is a trusted benefits administration and HR software company integrated with 600+ of the leading insurance carriers, payroll companies, and TPAs. Serving over 195,000 U.S. companies and 6,000+ brokers across the country, Employee Navigator simplifies benefits management for businesses of all sizes. For more information, visit http://www.employeenavigator.com/