Red Cross aids Hancock family displaced by fire
Volunteers from the
"Volunteers make a point to go in person and meet with the family to help them navigate the complex process of recovery from the moment they arrive on scene," said
Caseworkers follow up with families for several months after, Venter said, helping them file insurance claims and connecting them with local resources for long-term recovery, such as the county department of social services and the
NYSEG shut off power and gas to the residence as crews attacked the blaze from outside the building.
Tankers were used to subdue the flames until officials from the village department of public works were able to restore service to the fire hydrants.
The fire was under control within 30 minutes, Bojo said, and the cause is still under investigation by the fire department, village police department and the the Delaware County Cause and Origin Team.
Fire departments from
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