Patent Issued for Dynamic processing system for roadside service control and output generation (USPTO 11721134): Allstate Insurance Company

2023 AUG 24 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- From Alexandria, Virginia, NewsRx journalists report that a patent by the inventors Bedoe, Sarah (Cary, IL, US), Boone, Korey (Chicago, IL, US), Couturier, Nicolas (Chicago, IL, US), Domingo, Mindy (Chicago, IL, US), Hirzalla, Basil (Chicago, IL, US), Hunt, Wilton (Chicago, IL, US), Natarajan, Kamal (Northbrook, IL, US), Quinn, Zachary (Chicago, IL, US), Turnbull, Paul (Chicago, IL, US), Walters, Kyle (Chicago, IL, US), filed on October 30, 2019, was published online on August 8, 2023.

The patent’s assignee for patent number 11721134 is Allstate Insurance Company (Northbrook, Illinois, United States).

News editors obtained the following quote from the background information supplied by the inventors: “Aspects of the disclosure relate to enhanced processing systems for providing dynamic driving roadside service control and output generation. In particular, one or more aspects of the disclosure relate to dynamic roadside service control platforms that manage requests for service and determine appropriate service providers.

“Many organizations and individuals rely on mobile devices to request a rescue or service for a disabled vehicle. In many instances, however, the individual might not be located at their vehicle, and thus GPS data corresponding to the mobile device might not reflect a location of the vehicle. There remains an ever-present need to develop improved solutions to provide roadside service.”

As a supplement to the background information on this patent, NewsRx correspondents also obtained the inventors’ summary information for this patent: “The following presents a simplified summary of various aspects described herein. This summary is not an extensive overview, and is not intended to identify required or critical elements or to delineate the scope of the claims. The following summary merely presents some concepts in a simplified form as an introductory prelude to the more detailed description provided below.

“To overcome limitations in the prior art described above, and to overcome other limitations that will be apparent upon reading and understanding the present specification, aspects described herein are directed towards systems and methods for performing dynamic roadside service control.

“In accordance with one or more embodiments of the disclosure, a computing platform comprising at least one processor and a memory storing computer readable instructions may receive, from a client device, video content corresponding to a disabled vehicle, which may include geotagging information corresponding to a location of the disabled vehicle. Based on the video content and the geotagging information, the computing platform may determine a provider output indicating a potential service provider for assisting with the disabled vehicle. The computing platform may send, to the client device, an indication of the provider output. In response to receiving an indication that the potential service provider is acceptable, the computing platform may send a request to dispatch a driver of the potential service provider to the location of the disabled vehicle.

“In one or more instances, in response to determining, based on the video content, that the disabled vehicle has a flat tire, the computing platform may determine at least one spare tire provider located within a predetermined distance of the disabled vehicle. The computing platform may confirm availability of spare tires at the at least one spare tire provider.

“In one or more instances, the computing platform may send the request to dispatch the potential service provider to the location of the disabled vehicle by sending a request to dispatch a service driver to the at least one spare tire provider to collect a spare tire en route to the location of the disabled vehicle.”

The claims supplied by the inventors are:

“1. A computing platform comprising: at least one processor; and a memory storing computer readable instructions that, when executed by the at least one processor, cause the computing platform to: receive, from a client device, video content corresponding to a disabled vehicle, wherein the video content includes geotagging information corresponding to a location of the disabled vehicle; determine, based on the video content and the geotagging information, a provider output indicating a potential service provider for assisting with the disabled vehicle; send, to the client device, an indication of the provider output; and in response to receiving an indication that the potential service provider is acceptable, send a request to dispatch a driver of the potential service provider to the location of the disabled vehicle.

“2. The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to: in response to determining, based on the video content, that the disabled vehicle has a flat tire, determine at least one spare tire provider located within a predetermined distance of the disabled vehicle; and confirm availability of spare tires at the at least one spare tire provider.

“3. The computing platform of claim 2, wherein sending the request to dispatch the potential service provider to the location of the disabled vehicle comprises sending a request to dispatch a service driver to the at least one spare tire provider to collect a spare tire en route to the location of the disabled vehicle.

“4. The computing platform of claim 3, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to: receive an indication that the spare tire has been replaced by an inflated non-spare tire; determine that the disabled vehicle is a repaired vehicle based on the indication that the spare tire has been replaced by the inflated non-spare tire; determine a location of the repaired vehicle; determine, based on the location of the repaired vehicle, a spare tire provider closest to the location of the repaired vehicle, wherein the spare tire provider closest to the location of the repaired vehicle is different than the at least one spare tire provider; and send, to the client device, an indication of the spare tire provider closest to the location of the repaired vehicle and a request to return the spare tire at the spare tire provider closest to the location.

“5. The computing platform of claim 4, wherein sending the indication of the spare tire provider closest to the location comprises sending map interface data that may be used to generate a map interface showing a route between the location of the repaired vehicle and the spare tire provider closest to the location.

“6. The computing platform of claim 2, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to: update, at a predetermined interval, a database of spare tire providers and their corresponding spare tire availability, wherein the spare tire providers include the at least one spare tire provider and the spare tire provider closest to the location of the repaired vehicle.

“7. The computing platform of claim 2, wherein the video content comprises a 360 degree walk-around view of the disabled vehicle.

“8. The computing platform of claim 2, wherein determining the provider output comprises determining the potential service provider based on one or more of: proximity to the disabled vehicle, cost, service type, and availability.

“9. The computing platform of claim 2, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to: generate an overall map interface, wherein the overall map interface is accessible by one or more service providers and wherein the overall map interface reflects a status and location of one or more disabled vehicles including the disabled vehicle and one or more drivers of service providers including the driver of the potential service provider.

“10. The computing platform of claim 2, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to: determine, based on the video content, a type of damage to the disabled vehicle; and send, after sending the request to dispatch a driver of the potential service provider to the location of the disabled vehicle, an indication of the type of damage to the potential service provider and an estimated time of arrival of the damaged vehicle.

“11. A method comprising: at a computing platform comprising at least one processor, a communication interface, and memory: receiving, from a client device, video content corresponding to a disabled vehicle, wherein the video content includes geotagging information corresponding to a location of the disabled vehicle; determining, based on the video content and the geotagging information, a provider output indicating a potential service provider for assisting with the disabled vehicle; sending, to the client device, an indication of the provider output; receiving an indication that the potential service provider is acceptable in response to the indication of the provider input; and sending a request to dispatch a driver of the potential service provider to the location of the disabled vehicle based on the indication that the potential service provider is acceptable.

“12. The method of claim 11, further comprising: in response to determining, based on the video content, that the disabled vehicle has a flat tire, determining at least one spare tire provider located within a predetermined distance of the disabled vehicle; and confirming availability of spare tires at the at least one spare tire provider.

“13. The method of claim 12, wherein sending the request to dispatch the potential service provider to the location of the disabled vehicle comprises sending a request to dispatch a service driver to the at least one spare tire provider to collect a spare tire en route to the location of the disabled vehicle.

“14. The method of claim 13, further comprising: receiving an indication that the spare tire has been replaced by an inflated non-spare tire; determining that the disabled vehicle is a repaired vehicle based on the indication that the spare tire has been replaced by the inflated non-spare tire; determining a location of the repaired vehicle; determining, based on the location of the repaired vehicle, a spare tire provider closest to the location of the repaired vehicle, wherein the spare tire provider closest to the location of the repaired vehicle is different than the at least one spare tire provider; and sending, to the client device, an indication of the spare tire provider closest to the location of the repaired vehicle and a request to return the spare tire at the spare tire provider closest to the location.

“15. The method of claim 14, wherein sending the indication of the spare tire provider closest to the location comprises sending map interface data that may be used to generate a map interface showing a route between the location of the repaired vehicle and the spare tire provider closest to the location.

“16. The method of claim 12, further comprising updating, at a predetermined interval, a database of spare tire providers and their corresponding spare tire availability, wherein the spare tire providers include the at least one spare tire provider and the spare tire provider closest to the location of the repaired vehicle.

“17. The method of claim 12, wherein the video content comprises a 360 degree walk-around view of the disabled vehicle.

“18. The method of claim 12, wherein determining the provider output comprises determining the potential service provider based on one or more of: proximity to the disabled vehicle, cost, service type, and availability.

“19. The method of claim 12, further comprising: generating an overall map interface, wherein the overall map interface is accessible by one or more service providers and wherein the overall map interface reflects a status and location of one or more disabled vehicles including the disabled vehicle and one or more drivers of service providers including the driver of the potential service provider.

“20. One or more tangible non-transitory computer-readable storage media storing computer-executable instructions for performing a computer process on a computing system, the computer process comprising: receiving video content from a client device, the video content associated with geotagging information corresponding to a location of a disabled vehicle; determining a provider output indicating a potential service provider for assisting with the disabled vehicle, the provider output determined based on the video content and the geotagging information; and sending a request to dispatch a driver of the potential service provider to the location of the disabled vehicle in connection with receiving an indication that the potential service provider is acceptable.”

For additional information on this patent, see: Bedoe, Sarah. Dynamic processing system for roadside service control and output generation. U.S. Patent Number 11721134, filed October 30, 2019, and published online on August 8, 2023. Patent URL (for desktop use only): https://ppubs.uspto.gov/pubwebapp/external.html?q=(11721134)&db=USPAT&type=ids

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