ONLINE May 18, 2020: America's Health Insurance Plans Schedules Webinar on Breaking Through Barriers to Better Consumer Experience

WASHINGTON, May 18 -- The America's Health Insurance Plans will host a webinar entitled "Breaking Through the Barriers to Better Consumer Experience" on June 25 from 2 p.m.-3 p.m. (ET):

The posted description from the organization states:

During these times of uncertainty, anxiety, and fear, it is important for payers to build and maintain trusting relationships with their members.

Now, more than ever, health plan members are faced with the challenge of deciphering benefits and coverage and determining how to engage with medical professionals when they are practicing social distancing.

Further, many health insurance providers have shifted to work from home presenting a unique challenge for health insurance providers as well.

It is imperative that during this time, health insurance providers are able to deliver the appropriate messages to the right members on the best channel.

Messages and communications to members need to be relevant and delivered quickly so that members may stay informed and take the appropriate actions.

As customers become more engaged in their healthcare, innovative payers have an opportunity to differentiate their brands and build trust by delivering experiences that exceed expectations.

How can health insurance providers continue to support their members and provide a superior member experience during this time?

Participants in this webinar will learn how to:

* How a CX framework for health insurance providers can individualize goals, manage consumer messaging, and maximize ROI.

* How Health insurance providers can streamline member outreach and prioritize cross-departmental goals into a single dashboard by leveraging CX technology.

* How to achieve relevant and personalized engagement with members and improved operational efficiency.

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Speakers:

Mark Nathan, CEO, Zipari

Sasha Khan, Director of Product Marketing, Zipari

Kyle Connors, VP of Consumer Engagement Products, Zipari

Greg Dobson, Director of Sales Operations, Zipari

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For more details on the event: https://www.ahip.org/events/breaking-through-the-barriers-to-better-consumer-experience/