Navitus Medicare EGWP Program Receives 5-Star CMS Rating
Navitus has a program specifically designed to focus on the clinical outcomes measures of CMS' Star Ratings. Medicare Clinical Programs staff at Navitus continue to make significant enhancements in the company's analytical capability to identify, track and trend Medicare members who may not be adherent to their medications. Programs in place, such as Medication Therapy Management and Pharmacoadherence, track members who may be non-adherent and trigger communications to change member behaviors. Plus, our advanced reporting provides additional member and provider-level detail to maximize outreach efforts and clinical outcomes.
In addition to clinical safety services, the Overall 5-Star Rating spotlights Navitus' superior customer service, as measured by the CMS-required CAHPS (Consumer Assessment of Healthcare Providers & Systems) survey. When Medicare members call Navitus Customer Care, they can expect to speak with someone who is knowledgeable about their pharmacy plans and who will provide options for resolving their individual needs.
"At Navitus, each employee is dedicated to improving health and providing superior customer service with every Medicare member interaction," said
Star Ratings are assessed each year and may change from one year to the next.
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