Millions Returned to Consumers With Help of Missouri Department of Insurance
Because of the work of the department's Consumer Affairs Division and Market Conduct Section,
"The department is here to ensure
The monies were returned as a result of the Consumer Affairs Division's mediation work on complaints filed by consumers as well as the efforts of the Market Conduct Section that examines insurance company operations and practices to ensure compliance with
In 2017, the Consumer Affairs Division, which was established by the Missouri Constitution, handled approximately 35,000 consumer contacts, received 3,574 formal complaints and returned over
And when disaster strikes, the division is a presence for those affected, participating in over 24
The Department's market conduct section focuses on identifying and resolving systemic issues that impact
"Market conduct serves two important roles in the insurance market. The first is to address issues that impact numerous consumers in the market and which may involve violations of law that consumers may not know to complain about," says Director Lindley-Myers. "The second is to ensure a level playing field for all insurance companies, which encourages competition in the market.
A comprehensive list of enforcement and market conduct actions taken by the department is available on the department's website. Consumers with complaints or questions about their insurance agent or company can call the department's Insurance Consumer Hotline at 800-726-7390 or visit insurance.mo.gov.
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