MetLife Xcelerator Hits 4.5 Million Active Consumers and Surpasses $200M in Premiums

Business Wire

MetLife Xcelerator evolves and transforms into a business unit to transform embedded insurance in the region.
Driving insurance inclusion through disruptive technology, strategic partnerships, and a fully digital access model as part of MetLife’s New Frontier strategy.

NEW YORK--(BUSINESS WIRE)--
MetLife, a global leader in insurance solutions, announces the creation of a new regional business unit in Latin America by the name of MetLife Xcelerator, marking a significant milestone in the evolution of the MetLife Xcelerator platform and execution of the company’s New Frontier strategy. Designed to lead the transformation of embedded insurance and democratize access to financial protection, the MetLife Xcelerator platform, launched in November 2023, is redefining the insurance ecosystem by using advanced technology and an agile model to connect millions of people to more accessible, personalized insurance solutions.

Under the leadership of Javier Cabello, recently appointed as head of MetLife Xcelerator in Latin America, this dedicated business unit—supported by a multidisciplinary team of experts in technology, data, customer experience, marketing, and product development—is enabling the agile delivery of scalable solutions that reduce time-to-market and address the dynamic demands of partners and consumers across the region.

A New Model for an Evolving Market

As highlighted during MetLife’s Investor Day in December 2024, MetLife Xcelerator is a cornerstone of the New Frontier strategy, which emphasizes distribution innovation as a key enabler for future growth. With an innovative approach rooted in the B4B2C (Business-for-Business-to-Consumer) model, Xcelerator enhances the value proposition of strategic partners such as digital banks, e-wallets, e-commerce platforms, retailers, and traditional financial institutions. By seamlessly integrating insurance solutions into partners’ products and services, Xcelerator creates fully digital and customized experiences for end users.

“MetLife Xcelerator is a unique, innovative platform that operates with the speed and agility of a startup while leveraging MetLife’s global scale and expertise,” commented Naomi Johnson, MetLife Latin America’s Head of Strategy and Transformation. “We made investments in technology and the team to innovate at speed, ensuring seamless integration for our partners and creating a new standard for embedded insurance in the region.”

MetLife Xcelerator boosts customer loyalty and satisfaction by providing a best-in-class customer experience while offering business partners a competitive edge through a simple, flexible, and fully customizable integration of embedded insurance solutions into their offerings. As Eric Clurfain, MetLife Latin America’s Regional President, noted, “MetLife Xcelerator accelerated our growth in Brazil, and we’re now very excited to deploy and scale these capabilities across the region and beyond.”

A Commitment to Insurance Democratization

At a time when technology and strategic partnerships are reshaping the global insurance market, MetLife Xcelerator stands out as a key enabler of financial and insurance inclusion in Latin America. The unit exemplifies MetLife’s dedication to building digital ecosystems that make insurance accessible to all, regardless of geographic or socioeconomic barriers.

Since its launch just over a year ago, MetLife Xcelerator has achieved significant results, with operations live in Mexico, Brazil, and Chile with over 4.5 million in-force customers, and more than $200 million in PFOs (Premiums, Fees, and Other income). Looking ahead, Xcelerator is poised to capture value in rapidly emerging markets such as retailers, telecommunications companies, and digital marketplaces while deepening its presence in core financial services partnerships.

With the New Frontier strategy as its foundation, MetLife Xcelerator represents not only a growth engine for the company and its partners but also a powerful example of how innovation can close financial protection gaps and drive equitable outcomes in a region with tremendous growth potential. “We are redefining how people access insurance,” said Cabello. “With a fully digital approach that is faster, more accessible, and personalized, we are bringing financial protection to millions of people and setting a new standard for embedded insurance in the region.”

To learn more about MetLife Xcelerator, visit https://www.metlife.com/us/lp/xcelerator-es/

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.