Merchants Insurance Group Implements Hi Marley as its Intelligent Messaging Solution
"Our mission is to help our customers manage risk, pre and post loss, so that they may live their dreams," said
Merchants is the first insurance carrier to deploy the Marley platform across all of its personal and commercial lines claims, including home, auto, business and workers compensation. Merchants' customers can communicate with their claims representatives via text – sharing photos, receiving proactive updates and getting real-time answers to questions. Marley is the first AI-based conversational service platform built specifically for the insurance industry and requires no IT integration to get started.
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