MedPro Group Selects Duck Creek Technologies to Replace Legacy Systems and Offer Best-in-Class Customer Experience

Business Wire

Win fuels Duck Creek’s growing leadership in highly-specialized medical professional liability arena

BOSTON--(BUSINESS WIRE)-- MedPro Group (MedPro), the nation’s oldest, strongest healthcare liability carrier, has selected Duck Creek Technologies to update the company’s core systems and customer experience tools. Duck Creek was chosen for the project after a comprehensive vetting process led by Tim Smith, MedPro’s Senior Vice President of IT and Operations.

"Ultimately, MedPro selected Duck Creek based on the quality of their customer base and flexibility of their platform,” Smith says. “We dug deeply into the product, and are confident that its open architecture and inherent configurability will give us the flexible foundation we need to thrive in this hyper-competitive line of business.”

MedPro will implement Duck Creek Policy and Billing solutions to improve operational efficiencies and support new product development, as well as Duck Creek Customer 360 to centralize access to customer information. The company will also employ Duck Creek Insights, alongside Balancing and Controls to support advanced reporting and analytics. This implementation will be managed by Capgemini, a Duck Creek Platinum Delivery Partner and a global leader in consulting, technology, and outsourcing services.

“A medical professional liability carrier’s success today lies, in part, in its ability to build, customize and introduce new products to market quickly and regularly,” said Michael Jackowski, Duck Creek's Chief Executive Officer. “It also needs to service customers in the most personal and efficient ways possible, and to customize that experience based on real-time data. MedPro’s trust and confidence in our ability is a true honor.”

About MedPro Group
As the nation’s oldest provider of healthcare liability insurance, MedPro Group has protected the assets and reputations of the healthcare community since 1899. With over $1 billion in annual premium and more than 200,000 clients, MedPro Group is the national leader in customized insurance, claims and patient safety & risk solutions for physicians, surgeons, dentists and other healthcare professionals, as well as hospitals, senior care and other healthcare facilities.

MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. All insurance products are administered by MedPro Group and underwritten by these and other Berkshire Hathaway affiliates, including National Fire & Marine Insurance Company, all of which have earned financial strength ratings of A++ from A.M. Best. Its distribution partners include a nationwide network of licensed agents, brokers and wholesalers. MedPro Group is a Berkshire Hathaway business.

About Capgemini
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th anniversary year in 2017. A global leader in consulting, technology, and outsourcing services, the group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology, and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience, and draws on Rightshore®, its worldwide delivery model. Learn more about them at www.capgemini.com.

About Duck Creek Technologies
Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change - allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are cloud-ready. For more information, visit www.duckcreek.com.