ISG to Study Duck Creek Ecosystem Service Providers

Business Wire

Upcoming ISG Provider Lens^® report will evaluate providers with strong capabilities in delivering and improving Duck Creek insurance platform implementations

STAMFORD, Conn.--(BUSINESS WIRE)--
Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help insurers implement and enhance the Duck Creek property and casualty (P&C) insurance platform.

The study results will be published in a comprehensive ISG Provider Lens^® report, called Duck Creek Services Ecosystem, scheduled to be released in April 2026. The report will cover companies offering Duck Creek ecosystem services.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Duck Creek provides a cloud-based platform that helps P&C insurers respond to rising product demands, the limits of legacy systems and the need for faster updates. Its provider ecosystem plays a central role in deploying the platform, moving insurers off older systems, improving quality and supporting smoother operations. The providers increasingly use AI-driven accelerators to speed up configuration and testing work and improve the accuracy of system setup and data migration.

“Duck Creek provides a strong foundation for modernizing core systems,” said Aman Munglani, senior director and principal analyst at ISG. “Service providers complement this with structured delivery frameworks and emerging AI accelerators that enhance efficiency and platform resilience.”

ISG has distributed surveys to 19 Duck Creek ecosystem providers. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant representing the typical Duck Creek services enterprises are buying, based on ISG’s experience working with its clients. The quadrant is:

Duck Creek Services, evaluating providers’ capabilities in delivery, management and modernization of Duck Creek implementations across the insurance value chain. The providers are assessed on their ability to implement Duck Creek modules, manage integrations and ensure stability in production.

A geographically focused report from the study will cover the global Duck Creek services market and examine products and services available globally. ISG analyst Manav Deep Sachdeva will serve as author of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Duck Creek service providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.