ISG to Examine the Changing Insurance Outsourcing Market

STAMFORD, Conn., Feb. 27, 2019 /PRNewswire/ -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the digital business process outsourcing (BPO) services market for the global insurance industry.

The study results will be published in a comprehensive ISG Provider Lens™ report, "Insurance BPO Digital Services 2019 — Life, Property & Casualty," set to be released in August. The report will take a holistic approach to examining the insurance BPO market, including a detailed review of strategy and management services, front- and middle-office services, back office/transaction processing and support services.

The report will look at the changing landscape of insurance outsourcing, said John Vonesh, partner, ISG Insurance. Insurance outsourcing "is no longer limited to just backend services," Vonesh said. "Insurance companies are seeking to partner with providers and strategically align themselves to support their businesses."

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and the portfolio of offerings available, while ISG advisors use the information to recommend providers to the firm's buy-side clients.

ISG has distributed surveys to 19 insurance outsourcing providers. Working in collaboration with ISG advisors, the research team will examine two quadrants representing the services in greatest demand, based on ISG's experience working with insurance industry clients. The two quadrants that will be covered are:

• Life insurance, including outsourcing services such as consulting, technology enablement and managed services for types of insurance including life, annuity, healthcare and term;
• Property and casualty insurance, including outsourcing services offering similar products and services for insurance including auto, theft, property and natural disasters.

The report will cover the global insurance outsourcing market and also examine products and services available in the U.S.

An archetype report also will be published as part of this study. This report, unique to ISG, will examine typical buyer types of insurance outsourcing services as observed by ISG advisors.  

A list of identified providers and vendors and further details on the study are available here. Companies not listed as an insurance BPO vendor can contact ISG and ask to be included in the study.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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SOURCE Information Services Group, Inc.