Intact Financial Corporation 2022 Annual Report
Make it
Intact
Our Purpose
We are here to help people, businesses and society prosper in good times and be resilient in bad times.
Our Values
Our Values guide our decision-making, keep us grounded,
help us outperform and are key to our success.
|
Integrity |
Respect |
Customer-driven |
Excellence |
Generosity |
|
Be honest, open |
Be kind |
Listen to our |
Act with discipline and |
Help others |
|
and fair |
See diversity as a |
customers |
drive to outperform |
Protect the |
|
Set high standards |
strength |
Make it easy, |
Embrace change, |
environment |
|
Stand up for what |
Be inclusive and |
find solutions |
improve every day |
Make our |
|
is right |
collaborate |
Deliver second-to- |
Celebrate success, yet |
communities more |
|
none experiences |
remain humble |
resilient |
Our Core Belief
People are at the heart of our organization - and of our success.
How we do things is just as important as what we achieve. We are a purpose-driven company
based on values and a belief that insurance is about people, not things.
Table of Contents
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Who We Are |
1 |
MD&A and Financial Statements |
20 |
|
Our Objectives and Strategic Roadmap |
2 |
Glossary |
242 |
|
2022 Highlights |
3 |
Financial History |
246 |
|
CEO's Letter |
6 |
Forward Looking Statements |
250 |
|
Chairman's Letter |
16 |
Shareholder and Corporate Information |
251 |
|
Our Board and Leadership |
18 |
Table of contents
Who We Are
Who We Are
Intact is the largest provider of Property & Casualty insurance in
a leading specialty lines insurer with international expertise
and a leader in personal and commercial lines in the
Largest provider of P&C insurance in
Leading Global Specialty lines platform
Our business has grown organically and through acquisitions
to over
|
UK&I |
Specialty lines |
Personal auto |
|
|
22% |
26% |
28% |
|
|
Our P&C |
Our Lines |
||
|
|
Segments |
of Business |
|
|
11% |
|
Commercial lines |
Personal property |
67%23%23%
We have a global team of 29,000 employees
delivering best-in-class operations through a diversified business offering.
1 This is a non-GAAP financial measure.
|
INTACT FINANCIAL CORPORATION ANNUAL REPORT 2022 |
1 |
Table of contents
Our Objectives and Strategic Roadmap
What We Aim To Achieve
Our strategic objectives define what we aim to achieve: placing customers at the centre of
everything we do, making sure our employees are engaged and proud to work at Intact, and being
recognized as leaders in building resilient communities and industry outperformance.
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3 out of 4 customers |
We are a best |
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employer |
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are our advocates |
Our customers |
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Our people are |
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are our |
Our employees and leaders |
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4 out of 5 brokers value |
ENGAGED |
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ADVOCATES |
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are representative of the |
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our specialized expertise |
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communities we serve |
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3 out of 4 stakeholders |
Our company is |
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recognize us as leaders in building |
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one of the |
Exceed industry ROE by 5 pts |
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resilient communities |
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MOST RESPECTED
Achieve Net Zero by 2050, and halve our operations emissions by 2030
Grow NOIPS 10% yearly over time
Our Strategic Roadmap
Our strategy is focused on these five big ideas.
Together, they help us achieve our goals and remain successful.
|
Expand our leadership |
Strengthen our leading |
Build a Specialty |
||||||||
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position in |
position in |
Solutions leader |
||||||||
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Leading customer |
3 out of 4 customers |
Leading customer |
Expand broker (CL) |
Specialized |
Expand |
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and direct (PL) |
customer value |
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experience |
digitally engaged |
experience |
distribution |
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distribution |
proposition |
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Scale in |
Further |
Optimize |
Responsive and |
Profitable & |
Consolidate |
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consolidation |
Underwriting for |
agile technology |
growing mix |
fragmented |
||||||
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distribution |
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in |
outperformance |
and operations |
of verticals |
market |
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10% |
Outperform industry combined ratio by 5 pts |
Low 90s combined ratio |
Sub-90 combined ratio |
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NOIPS |
Transform our competitive advantages |
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GROWTH |
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ANNUALLY |
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OVER TIME |
Global leader in leveraging data and AI for |
Deep Claims expertise & strong |
Strong capital & investment |
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pricing and risk selection |
supply chain network |
management expertise |
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STRENGTHEN OUR OUTPERFORMANCE MINDSET |
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Invest in our people |
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Be a best employer |
Be a destination for top talent & experts |
Enable our people to thrive |
*Based on a weighted-average ROE benchmark of leading P&C insurers in
500 bps
ANNUAL
ROE
2 INTACT FINANCIAL CORPORATION ANNUAL REPORT 2022
Table of contents
2022 Highlights
2022 Strategic Highlights
70%of customers in
90%of brokers in
Our customers
are our
ADVOCATES
Our people are
2022 Kincentric Best Employer:
- in
Canada for the7th consecutive year - in the
U.S. for the4th consecutive year
Representing the communities we serve
ENGAGED
42%
of women and
13%
of Black and People of Colour in
|
53% |
46% |
|
of women globally and |
of women on IFC |
|
more than |
Board of Directors |
|
20% |
|
|
of Black and People of Colour |
|
|
in IFC Canada and |
|
|
managerial positions |
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Net Operating Income Per Share1 of |
Retuon Equity1, 2 outperformance of |
|
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10.3 points |
|
with a 5-year NOIPS CAGR of 16% |
in 2022 |
More than 1 in 23
stakeholders believe that Intact is a leader in helping build resilient communities in
23% reduction
in our overall operations emissions4 from 2019
Our company is
one of the
MOST RESPECTED
- These are non-GAAP financial measures. See Section 36 - Non-GAAP and other financial measures of the MD&A for the definition and reconciliation to the most comparable GAAP measures.
- Intact's ROE corresponds to an adjusted retuon equity (AROE), which is more comparable to the industry.
- Intact's Resilience Barometer, launched in
Canada this year, measures our social impact performance through feedback from key stakeholders. - Including Scope 1, Scope 2 and Scope 3 business travel.
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INTACT FINANCIAL CORPORATION ANNUAL REPORT 2022 |
3 |
Attachments
Disclaimer



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