GEICO Improves Efficiency and Enhances Customer Experience with Transition to Duck Creek Technologies’ Policy and Billing Software

Business Wire

Modern platforms streamline operations and extend digital service options for customers

BOSTON--(BUSINESS WIRE)-- GEICO is enhancing their customer experience by utilizing new functionality available through Duck Creek Technologies' policy and billing software. The national insurer is transitioning its personal lines of business to the modern platform and infrastructure that will include both Duck Creek Policy and Duck Creek Billing. The software is being deployed in planned stages, beginning with the policy software that supports GEICO’s umbrella product now in production. The personal auto and motorcycle lines will transition to the new policy and billing system in 2017.

“Customer satisfaction continues to be a key driver of our business and Duck Creek’s industry expertise and advanced technology will help us deliver the exceptional service our customers expect,” said Steve Smith, vice president of GEICO’s Information Technology department. “Every company knows that the future will continue to present more technology risks. Through this recent modernization, we’re better prepared to take advantage of the latest innovations and digital disrupters.”

“We are very excited to be able to support GEICO’s strategic growth initiative through our policy and billing software that will help them achieve the customer satisfaction and operational efficiency results they are targeting,” said Matt Foster, chief operating officer, Duck Creek Technologies. “Our integrated platform will deliver the responsiveness they require to meet the ever-changing needs of the marketplace now and beyond.”

GEICO (Government Employees Insurance Company), the second-largest private passenger auto insurance company in the U. S., selected Duck Creek Policy to streamline processes, consolidate products on a single platform and bring products faster to market on both traditional and digital channels. It will also provide added service to customers and counselors with functionality that simplifies the user experience for customers and policyholders.

This deployment of the policy software for the umbrella business was completed in just over a year, well below the three or more years typically seen with other carriers and competing vendor technology. The delivery of the software is being supported by resources from Accenture, a Premier Platinum delivery partner for Duck Creek.

About Duck Creek Technologies

Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, Duck Creek solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Duck Creek Policy and Duck Creek Billing are included in a suite that also incorporates, Duck Creek Claims and Duck Creek Rating software. The configurable software is designed to work independently or as a combined approach to manage all aspects of the P&C insurance lifecycle. It can be deployed through an on-premise implementation or via Duck Creek On-Demand, a differentiated Software as a Service model. For more information, visit www.duckcreek.com.