With more than 1,4 million confirmed cases and more than 83.000 deaths, the coronavirus pandemic in
Compare-autoinsurance.org explains what is different now for the auto insurance industry since the companies now operate online-only. For more info, visit https://compare-autoinsurance.org/the-car-insurance-industry-has-gone-online-during-the-coronavirus-outbreak/
- Drivers should expect longer to contact and work with customer service. Since insurance representatives do no longer physically contact the policyholder, everyone has to go online and check the customer services. Naturally, there are queues forming up. Most people want to know about their premium payments and the recently introduced premium refunds.
- All claims are processed online. Instead of meeting with agents and claims adjusters, policyholders will have to contact the company via a call of a video conference. When reporting an accident, the policyholder will have to show pictures and videos that show the damage and support their claims. The company will send the evidence to some specialists, wait for results, and then contact the client and start negotiating the reimbursement's value.
- Smaller companies have to adapt. Companies that were never used to handling claims and requests online had to adapt and build the needed infrastructure. That means adding new servers and storage spaces, adding more personnel to handle customer service and possibly, automate some requests and answers.
- Companies must regularly update their websites and present the latest developments. These are busy times for insurance companies and they must be able to react to the recent legislation and guidelines. For example, they must inform clients how much money they will receive as premium refunds. It is recommended to display the latest info on the homepage.
For additional info, money-saving tips and free car insurance quotes, visit https://compare-autoinsurance.org/
Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.