Columbia Insurance Group Modernizes Payments with One Inc

Business Wire

One Inc’s PremiumPay® and ClaimsPay® to drive streamlined experience for policyholders

FOLSOM, Calif.--(BUSINESS WIRE)--
One Inc, the leading digital payments platform provider for the insurance industry, is pleased to announce Columbia Insurance Group (CIG), a mutual insurance company specializing in comprehensive property and casualty insurance for small and mid-size businesses, has selected One Inc’s best-in-class digital payments solutions PremiumPay® and ClaimsPay®, for both inbound and outbound payments. The integration will be deployed using Guidewire InsuranceSuite on Guidewire Cloud Platform.

Based in Columbia, Missouri, CIG provides coverage across 14 states for businesses in a variety of industries, including automotive, retail, professional services and wholesalers. Driven by their commitment to transforming their business systems and creating a more modern policyholder experience, CIG will leverage One Inc’s comprehensive and cutting-edge technology to provide a seamless, real-time experience for their customers.

By integrating PremiumPay, One Inc’s low-code/no-code inbound payments solution, CIG will have the tools to power personalized branding, manage multi-channel communication preferences and deliver proactive messaging at the most critical times. ClaimsPay, One Inc’s outbound claims solution, will empower CIG’s policyholders with flexible payment options, including popular platforms such as PayPal, Venmo and Zelle, as well as Interactive Voice Responses (IVR) and text messaging. Through these cutting-edge solutions, CIG expects to enhance customer retention, cut costs and reduce risk.

“Partnering with One Inc represents a crucial milestone in our commitment to remain at the forefront of the industry and consistently meet the evolving needs of our customers,” said Lisa Wharton, Vice President and Chief Information Officer of Columbia Insurance Group. “Their deep expertise in digital payments enables us to seamlessly integrate cutting-edge technology, providing our policyholders with a payment experience that is not only modern and efficient but also secure. We are thrilled to introduce this innovative solution, which will enhance the overall customer experience and help us better serve our clients in a rapidly changing digital landscape.”

“One Inc and Columbia Insurance Group share a unified vision of leveraging digital payments technology to deliver exceptional customer experiences,” said Ian Drysdale, Chief Executive Officer of One Inc. “Our advanced platform and industry expertise are designed to elevate Columbia Insurance Group’s policyholder satisfaction by providing a streamlined and modern single payment solution. Beyond enhancing the customer experience, our collaboration will drive operational efficiency, reduce costs and set the stage for Columbia’s greater success.”

About One Inc

One Inc is modernizing the insurance industry for over 250 carriers through a unified and frictionless payment network. Specializing solely in insurance, One Inc enhances carrier operations by cutting costs, boosting security, and improving customer experiences. Their all-inclusive digital payments platform offers diverse payment options, multi-channel communications, and swift claim settlements, even for complex cases. As a leading digital payments platform, One Inc handles billions in premiums and claims annually. Recently acknowledged by CNBC as one of the World’s Top Fintech Companies for 2024 and consistently listed on the Inc. 5000 list of Fastest-Growing Companies over the past three years, One Inc stands as a leader in fintech innovation. For more details, please visit www.oneinc.com.

About Columbia Insurance Group

Insuring peace of mind since 1889, Columbia Insurance Group specializes in providing comprehensive property and casualty insurance protection to small and mid-sized businesses. Thanks to a dedication to exceptional service, partnership with incredible independent agents and a commitment to continuous improvement, today CIG serves policy holders in 14 states with regional offices in Columbia (headquarters), Atlanta, Austin and Omaha. For more information, please visit http://www.colinsgrp.com.