Church Mutual Service Center Again Named Center of Excellence

By a News Reporter-Staff News Editor at Insurance Weekly News -- Church Mutual Insurance Company's National Customer Service Center has been recertified as a Center of Excellence by BenchmarkPortal.

"This achievement is a testament to the commitment we have to our customers and providing effective and efficient service," said Rich Poirier, Church Mutual's president and CEO. "It is a reflection of the best-in-class service we provide to our customers day-in and day-out."

The 2016 recertification is based upon best-practice metrics drawn from objective and quantitative data audited and validated by BenchmarkPortal researchers.

"This certification attests to the fact that call center leaders have successfully balanced efficiency and effectiveness in their operations," said Bruce Belfiore, CEO, BenchmarkPortal. "By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector."

Keywords for this news article include: Insurance Companies, Church Mutual Insurance Company.

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