CCC Intelligent Solutions Launches Pay Management Tool for Collision Repair Industry

Business Wire

CCC^® Pay Workflow is the Industry’s First Solution to Streamline Pay Discussions Between Techs and Payroll Managers, a Top Factor in Technician Frustration and Turnover

CHICAGO--(BUSINESS WIRE)--

CCC Intelligent Solutions Inc. (CCC), a leading cloud platform provider powering the P&C insurance economy, today announced the launch of CCC^® Pay Workflow, the industry’s first employee-facing pay management tool designed to ease payday discussions between collision repair technicians and payroll managers. CCC Pay Workflow reduces administrative burdens around payday, giving technicians more visibility into how they’re paid and providing managers with a digital way to manage and track pay-related tasks.

Technician retention remains a significant challenge across the industry, with pay-related stress a common source of dissatisfaction. Confusion about hours worked or discrepancies in pay are time-consuming and lead to friction, disrupting productivity and impacting team morale. While many shops rely on face-to-face conversations to address these issues, these processes are often informal and difficult to track.

"CCC Pay Workflow is easy to use and very straightforward. My techs don’t have to dig for paysheet information, it’s a tap or two and it’s done,” said Robert Nunez, manager of Rainbow Paint & Body Inc. in Miami, FL, an early user of CCC Pay Workflow. "Payroll has gotten easier for me and my techs don’t have to completely stop what they’re doing to ask questions about their pay. I’ve noticed an overall reduction in pay-related questions and an increase in mobile app adoption.”

CCC Pay Workflow helps streamline payday by integrating pay tracking into the tools shops already use. Technicians can view their upcoming paysheet in real time in the CCC ONE^® Mobile app, flag discrepancies, and request adjustments from their phone, all without leaving their repair bay. Managers can review, approve and track requests through a centralized dashboard, creating consistency, clarity, and transparency across the pay process.

“CCC Pay Workflow brings together the needs of employees and managers in one simple, digital experience,” said Mark Fincher, vice president of product management at CCC. “Shops are looking for ways to retain talent and reduce unnecessary disruptions. With CCC Pay Workflow, technicians can understand what they’ll be paid before payday, and managers can respond to their related requests more efficiently so everyone can stay focused on getting customers back on the road following an accident.”

CCC Pay Workflow integrates seamlessly with CCC ONE^®. The introduction of CCC Pay Workflow reflects CCC’s continued focus on supporting repair operations through integrated tools that help make life just work better for everyone involved.

To learn more about CCC Pay Workflow, visit www. cccis.com/pay-workflow.

About CCC

CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC Intelligent Solutions Holdings Inc. (NASDAQ: CCCS), is a leading cloud platform provider for the multi-trillion-dollar P&C insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. The CCC Intelligent Experience (IX) Cloud™ platform, powered by proven AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes and personalized experiences that just work. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Special Note Regarding Forward-Looking Statements

This press release contains forward-looking statements that are based on beliefs and assumptions and on information currently available. In some cases, you can identify forward-looking statements by the following words: “may,” “will,” “could,” “would,” “should,” “expect,” “intend,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “ongoing” or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These statements involve risks, uncertainties and other factors that may cause actual results, levels of activity, performance or achievements to be materially different from the information expressed or implied by these forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements regarding future use and performance of CCC’s digital solutions. We cannot assure you that the forward-looking statements in this press release will prove to be accurate. These forward-looking statements are subject to a number of risks and uncertainties, including, among others, competition, including technological advances and new products marketed by competitors; changes to applicable laws and regulations; and other risks and uncertainties, including those included under the header “Risk Factors” in CCC’s filings with the Securities and Exchange Commission (“SEC”), including the Form 10-K filed February 25, 2025, which can be obtained, without charge, at the SEC’s website (www.sec.gov). The forward-looking statements in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this press release.