CaliforniaChoice Highlights Call Center Transformation at Annual Dreamforce Conference
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"As call center systems age, it becomes expensive to keep legacy platforms up and running," said
CaliforniaChoice's updated call center platform now features customizable online dashboards with a 360-degree view of customer information. The benefits of a cloud-based call center system, highlighted as an industry best practice during Goldstein's presentation, includes streamlined workflows, a consolidation of all customer information on to several screens to increase at-a-glance readability, 24/7 accessibility and much more.
"Incorporating technology into sales and customer services tools makes business sense," said Goldstein. "Staying on top of new and emerging cloud-based solutions and considering how to incorporate them into existing systems is extremely important to remain competitive in the marketplace - this is the future of the health insurance industry and key to future company growth."
To learn more about CaliforniaChoice, call 800.542.4218 or visit www.calchoice.com/. About CHOICE Administrators CHOICE Administrators is the parent organization of the nation's largest multi-carrier, small group private health exchange, CaliforniaChoice, and America's first ancillary benefits exchange,
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