Bay Alarm Medical Alert Review: Features, Pricing, and Plans [Lexington Herald-Leader] - Insurance News | InsuranceNewsNet

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Bay Alarm Medical Alert Review: Features, Pricing, and Plans [Lexington Herald-Leader]

Lexington Herald-Leader (KY)

We may earn a commission if you make a purchase through one of our links. The newsroom and editorial staff were not involved in the creation of this content.

Over the past decade, the medical field has seen many technological breakthroughs that have improved patient care. Medical alert systems are at the top of the list.

Do you or a loved one suffer from a medical issue that requires immediate attention? With Bay Alarm Medical in-home and mobile devices, help is just a button press away.

After reviewing Bay Alarm Medical’s alert systems, we confidently recommend them for your safety, protection, and ultimate peace of mind.

Pros:

Affordable monthly costs and a price lock guarantee

Easy-to-use devices

24/7 U.S.-based monitoring

Flexible payment plans with no cancellation fees

30-day money-back guarantee

Cons:

Only Premium and Preferred protection plans include free shipping

No services for tracking daily activity

Bay Alarm Medical Highlights:

CSAA Five Diamond Certified monitoring centers

Real-time emergency connectivity

GPS-enabled, automatic crash detection in-car help button

Support in over 170 languages

A+ rating from the Better Business Bureau

Bay Alarm Medical Pricing:

In-Home Medical Alert

Basic Single Pendant Help Button (Landline) - $19.95 per month

Preferred Single Pendant Help Button (4G Cellular Connection) - $29.95 per month

Premium Pendant + Four Wall Buttons (4G Cellular Connection) - $39.95 per month

On-the-Go Medical Alert

Mobile Lite GPS Help Button - $29.95 per month

Mobile Plus GPS Help Button with Auto Fall Detection - $39.95 per month

SOS Smartwatch - $29.95 per month

On-the-Road Medical Alert

In-Car-Medical Alert Plug-In - $29.95 per month

Bundle Packages

In-Home Medical Alert + GPS Button - $49.95 per month; bundle savings: $9.95 per month

In-Home Medical Alert + SOS Smartwatch - $49.95 per month; bundle savings: $9.95 per month

What Does Bay Alarm Medical Do?

Bay Alarm Medical offers user-friendly medical alert systems delivering coverage in and out of the home. It includes features like GPS location tracking, auto fall detection, free spousal monitoring, and a wearable medical alert button that goes where you go.

When the button is pressed, a call is placed to a 24-hour monitoring center with knowledgeable operators who can dispatch a friend, neighbor, or emergency services to your location.

Simply put, Bay Alarm Medical systems give you access to emergency assistance around the clock, allowing you to live your life safely and without restrictions. In addition to providing subscribers with access to 24-hour emergency monitoring, Bay Alarm offers caregivers support and peace of mind.

The contracts are transparent and fully cancellable, with no strings attached. They also offer a 30-day money-back guarantee.

What sets Bay Alarm Medical apart from most medical alert companies is its GPS-enabled in-car medical alert system for senior drivers who want to feel safe while driving. Bay Alarm is an excellent option if you seek innovative, high-quality medical alert devices and services at reasonable pricing.

Who Owns Bay Alarm Medical?

Bay Alarm Medical is a California-based provider formed in 2007 as a subsidiary of Bay Alarm, a leader in the security services industry for over seven decades. The business is currently run by members of the third generation of the family.

>> Check the latest prices and discounts for Bay Alarm Medical

Bay Alarm Medical Alert Pricing & Packages

The brand provides medical alert systems that connect to an existing landline or a cellular network. The in-home systems are the most cost-effective alternative.

Additionally, Bay Alarm Medical provides a 30-day trial period during which customers have the option to return their device and receive a complete refund.

In-Home System

Bay Alarm Medical offers in-home alert systems that connect with an emergency monitoring center by landline or cellular connection. The in-home landline-based system is the least expensive service, with a monthly cost of $19.95 without activation, equipment, or installation fees.

The in-home cellular system adds $10 to the monthly cost, bringing it to $29.95. Auto fall detection, which can place a call for help if you’re unable to, is available as an add-on for $10 per month. The battery life of the in-home fall detection button can last up to two years.

Both in-home systems have a 1,000-foot-range base station, a 32-hour backup battery life, and a necklace or wristband alert button.

>> Check the current prices for Bay Alarm Medical systems and packages

On-the-Go Mobile System

The on-the-go help button is a wearable medical alert device that uses GPS location technology. It is linked to 4G LTE cellular service to give protection anywhere AT&T and Verizon coverage is available.

The monthly cost of the on-the-go help button starts at $29.95. The mobile GPS device is available for a one-time equipment fee of $79. You may add automatic fall detection for an additional $10 per month.

If you fall or have an emergency outside the house, press the button for assistance. It has a battery life of up to 72 hours, so you don’t have to worry about it running out while you’re away from home.

>> Check the current prices for Bay Alarm Medical systems and packages

SOS Smartwatch

The SOS smartwatch was created as an alternative to traditional medical alert systems. The device is ideal for active seniors who spend a lot of time outside, are tech-savvy, and like devices that don’t look old-fashioned.

The cost of the SOS Smartwatch is $29.95 per month. As with the On-the-Go device, users must pay a one-time feeof $159 to buy an SOS Smartwatch.

The monthly cost includes a 4G LTE cellular connection and GPS location tracking. The battery life ranges from six to 18 hours, depending on the settings and connectivity. The sleek device features an intuitive user interface and only two buttons, one of which is an SOS button.

With the flick of a finger, wearers can view their step counts, set daily goals, check the weather, and ask for assistance. The SOS Smartwatch doesn’t have automatic fall detection.

>> Check the current prices for Bay Alarm Medical systems and packages

On-the-Road Medical Alert

The In-Car medical alert system connects to any vehicle’s 12V outlet. It features an impact sensor, internal GPS, a help button, a speaker, and a USB port for charging your phone.

Using a mobile app, caregivers and family members of users can keep tabs on their loved ones’ whereabouts while they’re behind the wheel of their vehicle.

In the event of an accident, an automatic call will be issued to the emergency response center. Monitoring fees for the In-Car medical alert device start at $29.95 monthly for mobile-only service.

>> Check the current prices for Bay Alarm Medical systems and packages

Bundle Packages

This medical alert provider also has bundle deals that allow you to purchase multiple devices for a single monthly fee. If you need multiple devices, this may be less expensive and more convenient than buying them individually.

The bundles include an in-home alert system plus a smartwatch, and an in-home system plus a GPS button. Bundle packages purchased from Bay Alarm Medical cost $49.95.

>> Check the current prices for Bay Alarm Medical systems and packages

Extra Features

Customers have the option to add extra features to their monthly package, such as:

Bay Alarm Medical Necklace

While wearing a medical-alert device shouldn’t be embarrassing, Bay Alarm Medical understands that not everyone wants to flaunt a vulnerability they may have. That’s why they created a portable help button that can be worn as a pendant necklace.

Their design is compact, sleek, and attractive. The charms can be attached to your help button pendant for a more upscale look. They are available in four patterns and cost $25 each or $90 for all four.

Bay Alarm Medical Wristband

The portable help button can also be worn as a watch around the wrist. If you need help, you must press the button on your wristband to initiate a call to the response center.

Every in-home system comes with a wristband. Additional buttons are available for purchase at an additional cost. If you want protection for your spouse, you can purchase an extra medical alert button, and Bay Alarm Medical will monitor your spouse free of charge.

Bay Alarm Medical Lockbox

If a user is unable to answer the door during an emergency, Bay Alarm Medical Lockbox enables loved ones and emergency personnel to enter the user’s home. It has a pre-programmed four-digit code that makes it simple to use and costs a one-time fee of $30.

Bay Alarm Medical Fall Detection

Up to 36 million older adults fall annually, resulting in hip fractures or brain injuries [1]. A fall detection button is an essential feature when choosing a reliable medical alert system.

The Bay Alarm Medical’s fall detection device detects a fall and alerts the monitoring center as long as you’re within 1,000 feet of your base station.

For only $10 per month, you’ll never have to worry about being stranded at the bottom of your stairs with no one to help you. Automatic Fall Detection buttons are offered with in-home and on-the-go systems.

Bay Alarm Medical Vial of LIFE (Lifesaving Information for Emergencies)

All new subscriptions come with the Vial of Life kit. This enables users to record critical medical informationahead of time and keep it visible for use by emergency responders. Each additional kit costs $8.00.

Warranty, Refunds, and Customer Support

Bay Alarm Medical will replace any equipment damaged by normal wear and tear. Users who want a more extended warranty can select the Premier Protection Plan, which offers one annual unit replacement and 50% off the replacement value for any damaged or lost devices.

The Protection Plan safeguards your medical alerts from power surges, floods, and other potentially damaging events.

Users can test the Bay Alarm Medical systems with a risk-free 30-day trial. You can return the system for a full refund if you are dissatisfied. However, the shipping fee is not included.

Bay Alarm Medical Customer Service

In addition to providing some of the most advanced emergency response systems available today, Bay Alarm Medical delivers unparalleled customer service.

To serve customers in their native language, Bay Alarm Medical has teamed up with a translation service that can offer emergency assistance in over 170 languages.

They operate two state-of-the-art, CSAA five-diamond-certified emergency response centers in Rexburg, Idaho, and Ogden, Utah, to ensure no call goes unanswered.

>> Check the best prices for Bay Alarm Medical

Does Insurance Cover Bay Alarm Medical?

Even though Bay Alarm Medical can significantly improve seniors’ quality of life, it can be challenging to obtain insurance coverage for it. Most health insurance companies do not cover these devices or services, although a few exceptions exist.

Long-term care insurance, for example, is more likely to pay the cost of a medical alert system, although coverage depends on the provider and plan. Check with your insurance companyto see whether you are eligible for reimbursement.

Does Medicare Cover Bay Alarm Medical?

Traditional Medicare doesn’t cover emergency response systems, like those offered by Bay Alarm Medical. However, Medicare Part C, also known as Medicare Advantage, may cover at least a fractionof the costs associated with these medical monitoring services. Bay Alarm Medical requires seniors to check with Medicare to see if personal alarms are covered.

How to Buy a Bay Alarm Medical System

The only way to purchase a medical alert system is on the official website. You can also call the number on its website, and a Bay Alarm Medical representative will answer specific questions and assist you with your purchase.

Does Bay Alarm Medical Require a Contract?

With Bay Alarm Medical, there is no requirement for a long-term contract. Consequently, customers are not bound into long-term contracts or confronted with hefty cancellation costs.

Although the company does not require a long-term contract, they have monthly, quarterly, or annual payment options. For example, if you choose the semi-annual payment plan but want to return your equipment before the end of the six months, the company will refund the unused months.

Bay Alarm Medical Setup

The in-home system comes with a base unit, help button, a portable electrical connector, and phone cord. To ensure correct installation, you must first determine your phone type. Following these steps will help you get your in-home landline up and running:

Unplug your phone’s cord and connect it to the base unit’s landline wall jack

Connect one end of the telephone cord included in the package to your phone

Connect the other end of the cord to the phone port on the base unit

Switch on the base station

Run a test call to ensure its functionality

With the in-home cell phone option, setting up is considerably simpler because there isn’t a phone line to worry about.

For on-the-go devices, plug the charger into an electrical outlet and charge the device until the green LED light turns on and an announcement says your smartphone is charged. If you encounter any issues, you may use the Bay Alarm Medical’s website live chat tool to get in touch with a representative from the customer support department.

How Do I Cancel Bay Alarm Medical?

If you decide you no longer want the service or you’ve found an alternative plan of care, Bay Alarm Medical makes canceling easy. You can contact Bay Alarm Medical’s customer support anytime to cancel and return any non-fee-based equipment, such as the base unit.

Bay Alarm Medical Benefits

The company provides numerous benefits to seniors and their families that make the investment worthwhile, such as:

Simple and easy-to-use medical monitoring systems

45-second or less response time for emergency calls

Caregiver tracking

Free spousal monitoring

On-the-road medical alert system

Water-resistant devices that can be worn in the shower, bath, or therapeutic pool

Many upgrades to expand your protection

Promote independence and improve your quality of life

Bay Alarm Medical Disadvantages

Bay Alarm Medical equipment has the potential to save lives, but it also have some drawbacks, such as:

No activity tracking or vital signs monitoring

No carbon monoxide or smoke detection

Free ground shipping available only for Premium Protection and Preferred Protection plans

No discounts available for advance payment

Bay Alarm Medical Reviews: What Do Customers Think?

The Better Business Bureau has given Bay Alarm Medical equipment and service an A+ rating. The company gets consistently high reviews for its uncomplicated, affordable systems, quick response time, and exceptional customer service. Elderly persons who live alone reported feeling safe, knowing that in the event of an emergency, help is just a push of a button away.

Bay Alarm Medical Reviews AARP

Many senior advocacy organizations, including the AARP, recommend personal emergency response systems, albeit they don’t endorse particular medical alert companies [2]. Bay Alarm Medical offers monthly discounts and promotions for AARP members, who claim that these life-saving alert systems help them remain independent.

Bay Alarm Medical on Reddit

We’ve collected reviews of Bay Alarm Medical’s products and placed them here so that you can get an unbiased view from their customers.

FAQs

The following are the answers to some Bay Alarm Medical faq.

Is Bay Alarm Medical a Good Company?

Bay Alarm Medical is a trustworthy company with a solid track record, a stellar reputation, and an unwavering commitment to its clients.

The provider has some of the best medical alert systems on the market. It offers long-lasting equipment, advanced monitoring, and competitive pricing. Caregivers feel wholly confident that by using one of Bay Alarm’s systems, their loved ones can get the help they need in case of an accident.

Does Bay Alarm Medical Offer Automatic Fall Detection?

Yes. Optimized to reduce false alarms, automatic fall detection buttons are offered with in-home and on-the-go systems. The fall detection device is activated when a customer falls and loses consciousness.

What Is the Bay Alarm Medical Phone Number?

1-877-522-9633 is their official phone number. Beneficiaries may call for consultation, technical support, and customer service.

>> Check the best prices for Bay Alarm Medical

Bay Alarm Medical Alternatives

Bay Alarm Medical’s pricing, plans, and packages offer excellent value. However, if you’re seeking an emergency response system with fall detection, no long-term contracts, and modern equipment, here are some trustworthy alternatives:

MobileHelp

MobileHelp provides an at-home landline system for medical monitoring and a mobile device that uses GPS and cellular data. Their monthly subscriptions range from $19.95 to $54.95. You can save money by choosing quarterly, semi-annual, or yearly payments. You can upgrade your MobileHelp plan with fall detection and other features.

Their devices include a base station, wall buttons, and wearable help buttons, which may be worn as a pendant or a wristband. One of the company’s most valuable add-on features is a touchscreen tablet. This device is equipped with advanced health and safety features so that users can connect with loved ones or healthcare providers.

>> Check the best price for MobileHelp

LifeFone

LifeFone is a reputable provider of medical response systems with four decades of experience in the emergency monitoring industry. The company offers each senior customer five plans to choose from, including at-home and on-the-go options.

The monthly cost of LifeFone systems ranges from $24.95 to $39.95. They also offer enticing health and safety add-on features like medication reminders, auto fall detection button, checkup calls, activity assurance, location services, and caregiver tracking apps.

>> Check the best price for LifeFone

LifeStation

LifeStation is a New Jersey-based family-owned company founded in 1977. It offers three separate medical alert systems: a wearable mobile device for on-the-go coverage, a wristwatch system, and a cellular option. Their monthly subscriptions range from $32.95 to $43.95.

“Find My Loved One” is one of the company’s most helpful add-on features, and it’s ideal for caretakers who want to keep a close eye on the user. In addition, LifeStation offers a variety of useful add-ons, such as fall detection, lockboxes, wall buttons, fashionable pendants, and alert buttons for additional users.

>> Check the best price for LifeStation

Conclusion: Bay Alarm Medical Alert Review

Personal emergency response systems, such as those offered by Bay Alarm Medical, enable seniors to age in place in their own homes, where help may be summoned at the push of a button. Bay Alarm Medical operators can swiftly dispatch emergency responders and thus save hundreds of lives daily.

Bay Alarm Medical is the perfect option for anyone seeking a simple and user-friendly emergency response system for themselves or a loved one. Several add-on features are available, including fall detection monitoring, extra personal help buttons or wall-mounted buttons, a PIN-protected lock box, and Bella charms.

The company also takes pride in its caring and compassionate emergency response specialists, who will stay on the phone with you until help arrives. Bay Alarm Medical’s mission is to give you the flexibility you need to live your life safely and free of restrictions.

>> Check the latest prices for Bay Alarm Medical

Related Articles:

Best Medical Alert Systems

References

“Keep on Your Feet-Preventing Older Adult Falls.” Centers for Disease Control and Prevention, Centers for Disease Control and Prevention, 16 Dec. 2020, https://www.cdc.gov/injury/features/older-adult-falls/

Amy Goyer. “Medical Alert Systems: Choosing the Best Option.” AARP, https://www.aarp.org/caregiving/home-care/info-2017/medic-alert-systems-options.html

©2022 Lexington Herald-Leader. Visit kentucky.com. Distributed by Tribune Content Agency, LLC.

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