Xerox Makes It Simpler for New Mexico Medicaid Recipients to Access Health Insurance System

DALLAS--(BUSINESS WIRE)-- New Mexico’s Human Services Department is renewing its partnership with Xerox (NYSE: XRX) with a 58-month, $105 million contract to manage and enhance the state’s delivery of quality health care to Medicaid recipients.

Xerox has administered Medicaid services for New Mexico since 1994. Last year, Xerox processed 23 million claims and handled $3.5 billion in Medicaid payments. Under the new contract, which has three one-year renewal options, Xerox will continue to manage but also upgrade the system, known as the Medicaid Management Information System (MMIS).

Improvements to the system’s Medicaid Web portal will give users more control of their involvement with the program. Medicaid recipients will now be able to view their own eligibility data, request replacement ID cards, and even search for providers up to 100 miles away from a specific ZIP code or address. Currently, recipients have no self-service access to program information and functionality through the system’s portal.

With real-time processing of claims and other transactions, the upgraded portal will eliminate stacks of enrollment forms by letting health care providers submit enrollment applications online.

“Through the new system, health care providers will have the ability to submit a claim online and know instantly if it’s approved for payment,” said Julie Weinberg, director, Medical Assistance Division, New Mexico Human Services Department.

“Our continued partnership with the state means beneficiaries will have innovative health care tools at a time when government agencies are focused on making the most of their budget dollars,” said Will Saunders, group president, Xerox Government Healthcare Solutions. “We implement service offerings that allow states to provide the highest level of service to their citizens without cutting programs.”

Xerox operates Medicaid systems for 11 other states, the District of Columbia and the U.S. Department of Labor, and annually processes more than 570 million Medicaid claims and $50 billion in payments.

About Xerox

With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.

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Source: Xerox