United Automobile Insurance in Production with Guidewire for Billing Management
Business Wire, Inc. |
Guidewire BillingCenter® reduces manual billing processes and increases the quality of service to agents and customers
NORTH
Two states are currently in production with BillingCenter for both commercial and personal lines. UAIC is continuing a rolling deployment to their 10 remaining states. BillingCenter will provide agency and direct bill functionality across the entire UAIC organization.
Following a successful Guidewire ClaimCenter® implementation, UAIC selected BillingCenter as the next step in modernizing its technology. The key business driver for the selection was to replace UAIC’s legacy system, with its numerous manual processes, with a modern system that combined operational efficiency and the flexibility to meet the needs of its ever-changing business.
“The ability to leverage our past ClaimCenter experience with Guidewire and its technology made selecting Guidewire to help us transform our billing management system feel like the natural next step especially given the comfort and ease of use we already had with Guidewire technology,” said
UAIC is experiencing the early benefits of BillingCenter which include:
- The ability to handle agency and direct bill from a single system;
- Automation of complex billing processes with flexible workflow and business-rules driven control;
- Improved customer service via flexible customer summary screens that put all customer billing/payment information on one screen, enabling UAIC service representatives to quickly and accurately respond to inquiries; and
- Enhanced financial and stat reporting capabilities that reduce the need for batch processing.
“We are already seeing the early benefits of Guidewire BillingCenter and are pleased with the efficiency and service impacts being delivered to our customers,” added Estevez. “We are looking forward to the continuous improvements the flexibility and functionality of BillingCenter will bring to our business.”
“Guidewire congratulates
Guidewire BillingCenter® is a billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable integration with external payment systems. BillingCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.
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Copyright: | Copyright Business Wire 2011 |
Wordcount: | 693 |
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