Safelite Solutions Handles Double the Number of First-Notice-of-Loss Calls Since Last Year

COLUMBUS, Ohio, May 5, 2014 /PRNewswire/ -- During an extreme winter resulting in a spike in claims, an increasing number of P&C insurance companies trusted Safelite^® Solutions with their first-notice-of-loss (FNOL) programs. In fact, Safelite Solutions effectively doubled the total number of FNOL calls answered by its contact centers since the beginning of 2013.

Even with the 49 percent increase in calls, Safelite Solutions maintained high service levels. The average speed-to-answer in the first quarter of 2014 was less than three rings with an average abandon rate of just 3 percent.

Whether helping with overflow from the extreme weather or in-house staffing issues, Safelite Solutions has been able to successfully represent carriers' brand to their policyholders and provide an excellent customer experience during the "moment of truth." Safelite Solutions' comprehensive contact center model features four fully integrated facilities in multiple times zones, which creates flexibility and business continuity for insurance companies and their policyholders when they need it most.

"We appreciate our insurance clients who have trusted us with additional services," said Safelite Solutions Senior Vice President Jerry Beigel. "We believe we have a strong team capable of helping clients who are facing cost pressures without impacting superior service."

Applying approximately 20 years of expertise in vehicle glass claims management, Safelite Solutions has added a variety of services in the last few years, including:

• First Notice of Loss
• Transcriptions
• Program management
• Desk reviews
• Claims resolution
• Customer surveys

About Safelite Solutions
Safelite Solutions is a leader in developing cost-effective claims management services. Its award-winning contact centers are networked with the same industry-leading advanced technology offering three separate time zones to provide unparalleled service and support to the insurance industry and to provide 24/7/365 to policyholders. Safelite Solutions serves as a third-party administrator of vehicle glass claims for more than 175 insurance and fleet companies, including 18 of the top 30 property and casualty insurance companies. As a strategic partner of the National Insurance Crime Bureau, Safelite Solutions is a leader in the fight against insurance fraud. For more information, visit SafeliteSolutions.com.

Media Contact:Melina Metzger, Safelite Group PR Manager, 614.210.9232, [email protected]

SOURCE Safelite Solutions