J.D. Power Ranks Farm Bureau Insurance of Tennessee Highest in Auto Customer Satisfaction in Southeast U.S.

“Highest Customer Satisfaction Among Auto Insurers in the Southeast Region”

COLUMBIA, Tenn.--(BUSINESS WIRE)-- Farm Bureau Insurance of Tennessee ranks highest among auto insurance providers in the Southeast Region in the J.D. Power and Associates 2012 U.S. Auto Insurance Study^sm.

Nineteen auto insurance providers were measured in nine southeastern states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

The study measured customer satisfaction with auto insurance companies across five factors: interaction, price, policy offerings, billing and payment, and claims. Overall satisfaction with auto insurance companies is 804 of a possible 1,000 -- an increase of 14 points over 2011. The average for the Southeastern Region was the highest in the nation at 814; Farm Bureau Insurance of Tennessee was rated at 828.

Farm Bureau Insurance covers nearly 1.1 million automobiles in Tennessee.

“To be recognized by J.D. Power and Associates is an outstanding honor and makes us even more determined to consistently deliver a positive customer experience in our automobile insurance operations,” said Sonny Scoggins, Farm Bureau Insurance chief executive officer.

Farm Bureau Insurance of Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn.Farm Bureau Insurance is the largest writer of individual life insurance in Tennessee and is the state’s second largest writer of property and casualty insurance. The companies are affiliated with the Tennessee Farm Bureau Federation, the nation’s largest single state Farm Bureau organization with more than 660,000 member families. Visit fbitn.com.

Farm Bureau Insurance of Tennessee received the highest numerical score among auto insurance providers in the Southeast Region in the proprietary J.D. Power and Associates 2012 U.S. Auto Insurance Study^SM.Study based on 34,828total responses measuring 19 providers in the Southeast Region (AL, FL, GA, KY, LA, MS, NC, SC, TN)and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April, 2012.Your experiences may vary.Visit jdpower.com.

Farm Bureau Insurance of TennesseeDan Batey, 931-388-7872
Vice President of Corporate Communications
dbatey@tfbf.com

Source: Farm Bureau Insurance of Tennessee