Interthinx and Decision Ready Join Forces to Introduce Servicing Quality Control [Professional Services Close – Up]

Proquest LLC

Interthinx and Decision Ready announced their alliance to offer quality control (QC) and quality assurance programs to the servicing industry.

According to a release, the collaboration will offer a compliance oversight program framework that will help servicers monitor process execution and compliance along the complete default timeline.

"Prior to Decision Ready, the emphasis in default servicing had been on document and timeline-based compliance. There was no systematic way of ensuring that servicing associates had followed the right procedures and policies," said Claudia Sanchez, chief information officer for Decision Ready. Ravi Ramanathan, chief executive officer for Decision Ready, adds, "Our focus on assisting servicers over the past couple of years to better manage enterprise risk aligns well with the Interthinx vision and track record in creating innovative risk management solutions by leveraging their data, analytics, and seasoned review team. We're excited that Interthinx selected to align their efforts with Decision Ready and look forward to jointly answering the servicing industry's growing needs and demands in the area of quality control."

"Today's mortgage servicers are required to conduct ongoing evaluations of internal processes using objective process review and quantify results via score cards. The newly launched Servicing QC offering allows servicers to review operational activity and objectively score the process on accuracy and policy conformance," said Kevin Coop, president of Interthinx. "It also helps servicers make process adjustments based on real findings rather than relying on a subjective process. Our ongoing commitment to finding the right experts to assemble the best solution is reflected in our decision to work closely with Decision Ready Solutions."

Interthinx, a Verisk Analytics subsidiary, is a national provider of risk mitigation solutions focusing on mortgage fraud, collateral risk and valuation, regulatory compliance, forensic loan audit services, loss mitigation, and loss forecasting.

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