Esurance Unveils Real-Time Video Appraisals

Esurance, a direct-to-consumer personal insurance company, announced a new mobile feature: video appraisal, which enables consumers to video chat in real-time with an Esurance appraiser to get their claim estimate on the spot.

According to a release, video appraisal is available on the latest version of Esurance Mobile, and allows consumers with eligible car insurance claims to video chat with an Esurance appraiser using their iPhone or Android smartphone. This can eliminate the need for an appraiser to inspect the vehicle in person, saving the customer the time of scheduling that appointment and waiting for payment processing for their claim.

Dealing with a car insurance claim can be stressful and time- consuming. And the length of time between scheduling a vehicle inspection and getting back on the road is a critical period for consumers and insurers alike.

Video appraisal helps consumers save time by speeding up this process, the Company said. Video appraisal lets consumers:

-Schedule a video appraisal at a convenient time for them

-Get an appraisal without having to leave their car in the shop

-Get their damage estimate and payment on the spot

During the appointment, the appraiser will show the claimant how and where to video the damage, enabling them to provide an appraisal in real-time - all through the Esurance mobile app.

More information:

www.esurance.com

((Comments on this story may be sent to newsdesk@closeupmedia.com))