Best’s Review: Adjusters’ Role Is Changing in Industry

OLDWICK, N.J.--(BUSINESS WIRE)-- May’s Best’s Review features a six-story adjuster/claims package that focuses on how new technology, the need for younger staffing and claims analytics may be the next steps for adjusters. May’s issue also reveals how adjusters say their relationship with insurers is evolving.

Based on interviews from Best’s Review’s exclusive adjuster survey, “Period of Adjustment” reports this segment of the industry is experiencing less work being outsourced by insurers to independent adjusters. Maribeth Danko, owner of Seacliff Claims Group, Huntington Beach, Calif., says carriers no longer pay for time or mileage for the first 50 miles driven and they are turning to flat-fee schedules. “It seems like a trend that’s going to last. Carriers are treating adjusting services as a commodity business.”

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May also includes reporting on the new threats lurking in cyber liability and Bermuda’s Class of 2001, 10 years later.

Best’s Review is published by A.M. Best Co., for insurance professionals, including home office executives, agents, brokers and others affiliated with the industry.

To read these articles and more, subscribe to Best’s Review by visiting our website at www.bestreview.com, calling the A.M. Best customer service department at (908) 439-2200, ext. 5742, or emailing your request to customer_service@ambest.com.

Founded in 1899, A.M. Best Company is the world’s oldest and most authoritative insurance rating and information source. For more information, visit www.ambest.com.

Copyright © 2011 by A.M. Best Company, Inc.ALL RIGHTS RESERVED.

A.M. Best Co.
Lynna Goch
(908) 439-2200, ext. 5381
lynna.goch@ambest.com

Source: A.M. Best Co.