Esurance Introduces Video Appraisal
By Becky Yerak, Chicago Tribune | |
McClatchy-Tribune Information Services |
The brand, which sells most of its car insurance over the Internet, is making the video appraisal feature available on its latest version of Esurance Mobile. Consumers with eligible car insurance claims may video chat with an
It can also save the customer the time of scheduling an appointment and waiting for payment process because the
During the video appointment, the appraiser will show the policyholder how and where to video the damage.
The feature is also available to non-policyholders who have a claim with
Last year,
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