For the most up-to-date news, announcements and travel updates about United service to airports in the Mid-Atlantic, customers are encouraged to visit united.com and on United's social media channels including @United on
Options for Customers
United is offering a travel waiver for customers ticketed on flights to, from or through impacted cities from
Asheville, North Carolina(AVL) Charleston, South Carolina(CHS) Charlotte, North Carolina(CLT) Charlottesville, Virginia(CHO) Columbia, South Carolina(CAE) Fayetteville, North Carolina(FAY) Greenville/ Spartanburg, SC(GSP) Greensboro, North Carolina(GSO) Myrtle Beach, South Carolina(MYR) Norfolk, Virginia(ORF) Raleigh/Durham, North Carolina(RDU) Richmond, Virginia(RIC) Roanoke, Virginia(ROA) Savannah, Georgia(SAV) Shenandoah Valley Airport, Virginia(SHD) Wilmington, North Carolina(ILM)
The airline has also reduced fares beyond what a regular last-minute fare would be for impacted markets.
United's customer service teams are proactively reaching out to customers with reservations during the forecasted impact time and rebooking them on alternate flights. Customers may check flight status and change travel plans quickly and conveniently via the United app, and on united.com. Customers who require rebooking or customers without reservations should not go to the airport. United is encouraging customers to call 1-800-UNITED-1 for help rebooking travel. The airline encourages customers who do not have immediate travel plans to call at a later date.
United continues to monitor the direction of the storm and will update waivers as needed.
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