Three Gongs for Guidewire in Celent XCelent Awards for Claims Management
Guidewire ClaimCenter® wins top honours for Functionality, Customer Base, and Service in Celent report
The XCelent Functionality Award for the leading solution in the “Breadth of Functionality” category is based on several criteria, including the power and ease of use of rules, workflow, product configuration, and document management capabilities; basic, advanced, and additional functionality for the base offering; quality of UI and ease of use for adjustors; customer reference views on features and functions; and number of deployments for various personal and commercial lines of business.
The XCelent Customer Base Award for the top solution in the “Customer Base” category examined the number of EMEA customers across various tiers and using various versions, and the number of EMEA customers in implementation.
The XCelent Service Award for the best solution in the “Depth of Service” category considered the number of professional services staff, as well as the views of customer references on quality and timeliness of service request responses, and overall evaluation of professional services capabilities. Celent’s view of the claims systems vendors’ service capabilities was also considered.
“ClaimCenter has proven to be a popular and capable solution across EMEA, often at the heart of the region’s most complex claims transformation efforts,” said
“We are honoured to receive this recognition, and would like to thank all our customers, especially those who participated in Celent’s study,” said
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